Reviews and appeals 109-03000000
Posty made this Freedom of Information request to Services Australia
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear Services Australia,
I request, under the Freedom of Information Act 1982, copies of the following documents:
All documents contained within the file "Reviews and appeals 109-03000000" as listed on this page - referred to as your "Operational Blueprint" portal:
https://operational.humanservices.gov.au...
This includes all three "tabs" on the page -
"Background", "Process", "Training and Support".
Should there be any charges - please break down the estimated processing time on each of the previously mentioned tabs on the page - including the total of ALL decision making time.
In the interests of speediness, I am willing to consider Administrative Access to said documents should the document be provided within 30 days of the sending of this email. After this time - the FOI act applies as normal in all instances.
My preferred method of delivery of this information is for the page to simply be made available to the public on the operational blueprint site and absolutely NOT a PDF sent over email.
I am currently contesting a false debt, so your speediness would be appreciated.
Yours faithfully,
Posty
Dear Posty,
Please find attached correspondence from Services Australia dated 4
November 2021 in relation to your request for access under the Freedom of
Information Act 1982.
Yours sincerely,
FOI Registration Officer
[1][email address]
Freedom of Information Team
LEGAL SERVICES DIVISION
[2]cid:image001.jpg@01D6B8DA.3399D830
Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.
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Dear Posty,
Please find attached a decision letter and documents relating to your
request to Services Australia under the Freedom of Information Act 1982.
Kind regards,
Eilish
Information Access Branch
LEGAL SERVICES DIVISION
[1]cid:image001.jpg@01D795D4.87D68FB0
I acknowledge the Traditional Custodians of the lands we live on. I pay my
respects to all Elders, past and present, of all Aboriginal and Torres
Strait Islander nations.
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
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IMPORTANT: This e-mail is for the use of the intended recipient only and
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subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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Dear FOI.LEGAL.TEAM/Ellish,
Imagine that you actually were trying to serve the public as per the foi act guidelines and have another look.
I know for a fact that there's nothing controversial or potentially damaging in this document whatsoever.
How do I know this?
Well, you see, i called and spoke to centrelink about it and asked one of your operators to read the page to me. they did.
I'll be happy to share the reference number with OAIC if you refuse to release the information on review.
this 'release' is actually worse than a denial because you make it look like you're doing something, when you have done is worse than nothing.
in addition you have not actually indicated what you have redacted as symbolised by 'black boxes' - so there is no indication of the amount of redacted information, but just blank space.
Adobe acrobat has redact function, perhaps you should learn how to use it.
Merry freaking christmas.
Yours sincerely,
Posty
Thank you for contacting the Freedom of Information (FOI) team in
Services Australia (the agency).
This email acknowledges your correspondence and provides some general
information in relation to FOI.
Freedom of Information - Extension of time request
Under the FOI Act you have a right, with limited exceptions, to access
documents the agnecy holds. A FOI request normally takes 30 days to
process. Please note this period may be extended if we need to consult
third parties or for other reasons. We will advise you if this happens.
Due to the agency's reduced activity period over December and January we
are seeking your agreement to extend the processing time by an additional
15 days. If you agree to this additional time we would apprecicate if you
could reply to this email with 'I agree'.
Charges
Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.
Your address
The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.
Administrative release of documents
The agency has administrative access arrangments in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.
Exclusion of staff details
Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
Dear Services Australia,
Ahahahahahhahahahahahahaha
No you can’t have an extension.
Yours faithfully,
Posty
Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the agency).
This email acknowledges your correspondence and provides some general
information in relation to FOI.
Freedom of Information – Extension of time request
Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process. Please note this period may be extended if we need to consult
third parties or for other reasons. We will advise you if this happens.
Due to the agency’s reduced activity period over December and January we
are seeking your agreement to extend the processing time by an additional
15 days. If you agree to this additional time we would appreciate if you
could reply to this email with ‘I agree’.
Charges
Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.
Your address
The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.
Administrative release of documents
The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.
Exclusion of staff details
Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
Dear Posty,
Thank you for your request, made on 21 December 2021, for internal review
of a decision made under the Freedom of Information Act 1982.
Please find attached a decision and documents in relation to this internal
review.
Kind regards,
Riley
Authorised FOI Decision Maker
Information Access Branch
Legal Services Division
E: [1][email address]
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from use or dissemination. If you have received this email in
error please notify the sender immediately and permanently delete this
email.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
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1. mailto:[email address]
Dear Riley,
Firstly - thankyou. This is the first time in numerous requests actually appealing to your better nature and requesting an internal review has resulted in a much better and considered response. I do genuinely hope this is a sign of FOI culture within services Australia changing.
Unfortunately, the way you have delivered this is not the method that I have requested. I asked for this to be posted to the operational blueprint website. This has not been taken into account or addressed at all.
In fact, the operational blueprint site appears to be completely missing altogether.
I know you had a site redesign late last year but I cannot locate it for the life of me.
Could you please advise where the original page I requested has been moved to?
I hope this is just a discovery error otherwise I will need to submit an oaic complaint, but I would prefer to just work with you directly about this matter.
Yours sincerely,
Posty
Thank you for making a freedom of information (FOI) request
to Services Australia. The FOI team is operating with reduced capacity due
to Services Australia’s role in the delivery of the Pandemic Leave
Disaster Payments.
The following is intended for people who are making an FOI request only
If your request is not essential at this time, please consider withdrawing
your request and applying again in the future. To withdraw your request,
please respond to this email confirming you agree to withdraw your FOI
request.
Timeframe for processing your request
As staff have been diverted to process urgent Pandemic Leave Disaster
Payment, we require additional time to process the request. We are seeking
your agreement to extend the processing time of your request by 30 days.
This means you can expect to receive a decision from us no later than 60
days after Services Australia receives your FOI request.
Could you please respond to this email stating “I Agree”, to confirm that
you accept the extension of time.
Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.
Charges
Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.
Your Address
The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.
Administrative release of documents
The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.
Exclusion of junior staff details
Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.
We will endeavour to process your FOI request within the extended
statutory timeframe however this may not be possible.
We will not respond to ‘reminder’ or follow up emails so that we can focus
on processing your request as expeditiously as possible. We thank you for
your understanding and patience during this difficult time for all
Australians.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
Dear Posty,
Thank you for your email.
The URL of the agency's external Operational Blueprint portal was recently updated to reflect the agency's current servicesaustralia.gov.au web address.
The Operational Blueprint portal is now available at https://operational.servicesaustralia.go....
Where you have historical links from the website saved, or are directed to a link that does not work, please use the below workaround. Updating the highlighted section of the web address from ‘humanservices’ to ‘servicesaustralia’ should resolve this issue, for example:
Historical web address:
https://operational.humanservices.gov.au...
Current web address:
https://operational.servicesaustralia.go...
The specific Operational Blueprint that you requested is available on the agency's external Operational Blueprint portal at: https://operational.servicesaustralia.go....
I trust this assists.
Kind regards,
Riley
Authorised FOI Decision Maker
Information Access Branch
Legal Services Division
E: [email address]
This email and any attachments may contain information subject to legal professional privilege or information that is otherwise sensitive or confidential. If you are not the intended recipient of this email, you are prohibited from use or dissemination. If you have received this email in error please notify the sender immediately and permanently delete this email.
-----Original Message-----
From: Posty <[FOI #8027 email]>
Sent: Thursday, 10 February 2022 12:26 PM
To: FOI.LEGAL.TEAM <[email address]>
Subject: Re: LEX 66071 - Your FOI internal review request - Decision [SEC=OFFICIAL]
Dear Riley,
Firstly - thankyou. This is the first time in numerous requests actually appealing to your better nature and requesting an internal review has resulted in a much better and considered response. I do genuinely hope this is a sign of FOI culture within services Australia changing.
Unfortunately, the way you have delivered this is not the method that I have requested. I asked for this to be posted to the operational blueprint website. This has not been taken into account or addressed at all.
In fact, the operational blueprint site appears to be completely missing altogether.
I know you had a site redesign late last year but I cannot locate it for the life of me.
Could you please advise where the original page I requested has been moved to?
I hope this is just a discovery error otherwise I will need to submit an oaic complaint, but I would prefer to just work with you directly about this matter.
Yours sincerely,
Posty
-----Original Message-----
Dear Posty,
Thank you for your request, made on 21 December 2021, for internal review
of a decision made under the Freedom of Information Act 1982.
Please find attached a decision and documents in relation to this internal
review.
Kind regards,
Riley
Authorised FOI Decision Maker
Information Access Branch
Legal Services Division
E: [1][email address]
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from use or dissemination. If you have received this email in
error please notify the sender immediately and permanently delete this
email.
References
Visible links
1. mailto:[email address]
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