Request for Training Materials on Transparency
Dear Australian Border Force,
Please provide copies of the training materials or guidelines provided to staff on the importance of transparency and public accountability in their roles. I am particularly interested in how these materials are designed to foster a culture of openness within the department.
Yours faithfully,
GP
[1]Australian Government Department of Home Affairs logo
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OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
Acknowledgement of Freedom of Information Access request
This letter acknowledges that on 4 November 2024 the Department of Home
Affairs (the Department) received your request to access documents held
by the Department under the Freedom of Information Act 1982 (the FOI
Act). This letter also provides important information about your request.
Scope of request
You have requested access to the following:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
Your request has been allocated FOI request number FA 24/11/00401. Please
include your FOI request number in all correspondence with the Freedom of
Information Section.
Timeframe
The timeframe for processing a request is 30 days from the day we receive
your request, as set out in the FOI Act.
Your review rights in relation to your request are available on [1]Freedom
of information reviews | OAIC.
Fees and Charges
Charges do not apply to requests from individuals seeking access to
documents about themselves. However, a charge may apply to all other
requests for access to documents.
Charges are based on the amount of time the Department spends on your
request. Charges can range from $10 to over $1,000 depending on the
complexity and scope of your request. The Office of the Australian
Information Commissioner reported that across the public service, the
average charge notified was $335.50 in 2020-21.
If a charge applies, you will be issued with a Notice of Charge that
explains the charge and your options.
Detailed information about FOI charges that may apply to your FOI request
is available on [2]the Department’s website.
We do not provide personal details of staff or non-public facing
operational email addresses
The Department’s practice is to exclude the personal details of Government
employees, including contractors, not in the Senior Executive Service
(SES), as well as the direct contact details of SES staff, contained in
documents that fall within scope of an FOI request. If you require
personal details of non-SES officers, or direct contact details of SES
staff, please inform us so the decision maker may consider your request.
Otherwise we will take it that you agree to that information being
excluded from the scope of your request as irrelevant under section
22(1)(a)(ii) of the FOI Act. However names of staff that have previously
been released in departmental correspondence may be disclosed.
We do not provide duplicated documents
If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if a
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exist.
Publication of document
Released documents you request may be published to our website.
Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.
How to reduce or withdraw your request
Reducing the scope of your request can reduce the time and charges
associated with processing your FOI request.
To reduce or withdraw your request, contact the FOI section at
[3][ABF request email] and include your FOI request number.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [4][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
Scope of Request
You have requested access to the following:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
Scope Refinement
As currently written, the scope of your request is broad meaning further
specifics are required to be able to undertake searches for documents. I
would also request your agreement to combine this request with another
from you FA24/11/00441 which as the scope:
I request the curriculum used to train customs officers, specifically
focusing on how it addresses issues related to public accountability,
community engagement, and adherence to ethical standards in customs
operations.
The Department would like to suggest a rephrasing of your scope of these
two requests to be the following:
Under the Freedom of Information Act, provide copies of current training
materials for ABF officers on the importance of transparency and public
accountability for their roles and current ABF training materials that
focus on community engagement and adherence to ethical standards.
I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.
Power to refuse request
Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.
Request Consultation Process
Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:
· withdraw your request;
· make a revised request;
· indicate that you do not wish to revise your request.
If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.
Contact
Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [1][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
Freedom of Information Request
I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).
You specifically requested access to:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
.
On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it. In particular,
Department notified you that, within 14 days of receipt of that letter,
you must advise Department that:
· you wish to make a revised request; or
· indicate that you do not wish to revise your request; or
· withdraw your request.
The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your request has been
withdrawn.
If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [1][ABF request email].
Kind regards,
Leigh
Authorised FOI Officer, Freedom of Information
Position Number 60201191
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [2][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
From: FOI
Sent: Wednesday, 13 November 2024 6:33 AM
To: 'GP' <[FOI #12271 email]>
Subject: FA 24/11/00401 - Practical Refusal Notice - Due 27 November 2024
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
Scope of Request
You have requested access to the following:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
Scope Refinement
As currently written, the scope of your request is broad meaning further
specifics are required to be able to undertake searches for documents. I
would also request your agreement to combine this request with another
from you FA24/11/00441 which as the scope:
I request the curriculum used to train customs officers, specifically
focusing on how it addresses issues related to public accountability,
community engagement, and adherence to ethical standards in customs
operations.
The Department would like to suggest a rephrasing of your scope of these
two requests to be the following:
Under the Freedom of Information Act, provide copies of current training
materials for ABF officers on the importance of transparency and public
accountability for their roles and current ABF training materials that
focus on community engagement and adherence to ethical standards.
I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.
Power to refuse request
Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.
Request Consultation Process
Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:
· withdraw your request;
· make a revised request;
· indicate that you do not wish to revise your request.
If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.
Contact
Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[3][ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [4][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401/ FA 24/11/00441
File Number: FA24/11/00401 / FA24/11/00441
Dear GP (Right to Know)
Please disregard the previous email sent.
Freedom of Information Request
I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).
You specifically requested access to:
I request a copy of the current Public Engagement Policy of the Australian
Customs and Border Protection Service. This policy should outline the
strategies the department employs to engage with the public, including
methods for soliciting and incorporating feedback into its operations and
decision-making processes.
On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it. The Department
additionally requested you to withdraw your request FA 24/11/00441 due to
the request being able to be combined with this request.
In particular, Department notified you that, within 14 days of receipt of
that letter, you must advise Department that:
· you wish to make a revised request; or
· indicate that you do not wish to revise your request; or
· withdraw your request.
The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your requests have been
withdrawn.
If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [1][ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [2][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
From: FOI
Sent: Thursday, 28 November 2024 10:00 AM
To: 'GP' <[FOI #12271 email]>
Subject: FOI Request - FA 24/11/00401 - Deemed Withdrawn
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
Freedom of Information Request
I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).
You specifically requested access to:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
.
On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it. In particular,
Department notified you that, within 14 days of receipt of that letter,
you must advise Department that:
· you wish to make a revised request; or
· indicate that you do not wish to revise your request; or
· withdraw your request.
The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your request has been
withdrawn.
If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [3][ABF request email].
Kind regards,
Leigh
Authorised FOI Officer, Freedom of Information
Position Number 60201191
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [4][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
From: FOI
Sent: Wednesday, 13 November 2024 6:33 AM
To: 'GP' <[5][FOI #12271 email]>
Subject: FA 24/11/00401 - Practical Refusal Notice - Due 27 November 2024
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
Scope of Request
You have requested access to the following:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
Scope Refinement
As currently written, the scope of your request is broad meaning further
specifics are required to be able to undertake searches for documents. I
would also request your agreement to combine this request with another
from you FA24/11/00441 which as the scope:
I request the curriculum used to train customs officers, specifically
focusing on how it addresses issues related to public accountability,
community engagement, and adherence to ethical standards in customs
operations.
The Department would like to suggest a rephrasing of your scope of these
two requests to be the following:
Under the Freedom of Information Act, provide copies of current training
materials for ABF officers on the importance of transparency and public
accountability for their roles and current ABF training materials that
focus on community engagement and adherence to ethical standards.
I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.
Power to refuse request
Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.
Request Consultation Process
Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:
· withdraw your request;
· make a revised request;
· indicate that you do not wish to revise your request.
If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.
Contact
Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[6][ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [7][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401/ FA 24/11/00441
File Number: FA24/11/00401 / FA24/11/00441
Dear GP (Right to Know)
Please disregard the previous email sent.
Freedom of Information Request
I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).
You specifically requested access to:
I request a copy of the current Public Engagement Policy of the Australian
Customs and Border Protection Service. This policy should outline the
strategies the department employs to engage with the public, including
methods for soliciting and incorporating feedback into its operations and
decision-making processes.
On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it. The Department
additionally requested you to withdraw your request FA 24/11/00441 due to
the request being able to be combined with this request.
In particular, Department notified you that, within 14 days of receipt of
that letter, you must advise Department that:
· you wish to make a revised request; or
· indicate that you do not wish to revise your request; or
· withdraw your request.
The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your requests have been
withdrawn.
If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [1][ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [2][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
From: FOI
Sent: Thursday, 28 November 2024 10:00 AM
To: 'GP' <[FOI #12271 email]>
Subject: FOI Request - FA 24/11/00401 - Deemed Withdrawn
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
Freedom of Information Request
I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).
You specifically requested access to:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
.
On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it. In particular,
Department notified you that, within 14 days of receipt of that letter,
you must advise Department that:
· you wish to make a revised request; or
· indicate that you do not wish to revise your request; or
· withdraw your request.
The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your request has been
withdrawn.
If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [3][ABF request email].
Kind regards,
Leigh
Authorised FOI Officer, Freedom of Information
Position Number 60201191
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [4][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive
From: FOI
Sent: Wednesday, 13 November 2024 6:33 AM
To: 'GP' <[5][FOI #12271 email]>
Subject: FA 24/11/00401 - Practical Refusal Notice - Due 27 November 2024
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
OFFICIAL: Sensitive
Personal-Privacy
In reply please quote:
FOI Request: FA 24/11/00401
File Number: FA24/11/00401
Dear GP (Right to Know)
I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
Scope of Request
You have requested access to the following:
Please provide copies of the training materials or guidelines provided to
staff on the importance of transparency and public accountability in their
roles. I am particularly interested in how these materials are designed to
foster a culture of openness within the department.
Scope Refinement
As currently written, the scope of your request is broad meaning further
specifics are required to be able to undertake searches for documents. I
would also request your agreement to combine this request with another
from you FA24/11/00441 which as the scope:
I request the curriculum used to train customs officers, specifically
focusing on how it addresses issues related to public accountability,
community engagement, and adherence to ethical standards in customs
operations.
The Department would like to suggest a rephrasing of your scope of these
two requests to be the following:
Under the Freedom of Information Act, provide copies of current training
materials for ABF officers on the importance of transparency and public
accountability for their roles and current ABF training materials that
focus on community engagement and adherence to ethical standards.
I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.
Power to refuse request
Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.
Request Consultation Process
Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:
· withdraw your request;
· make a revised request;
· indicate that you do not wish to revise your request.
If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.
Contact
Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[6][ABF request email].
Kind Regards
David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647
Privacy, FOI and Records Management Branch
Legal Group
Department of Home Affairs
E: [7][ABF request email]
Personal-Privacy
OFFICIAL: Sensitive