Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

show quoted sections

References

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2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Hi Bob

Thanks for your email. We have transferred your request in full to the
Office of the Australian Information Commissioner (OAIC). Transferring a
FOI request is permitted in accordance with section 16 of the Freedom of
Information Act 1982 (FOI Act) when the subject matter of a request more
closely aligned with another agency’s functions. The OAIC has accepted the
transfer and has agreed your request is best processed by them.

The OAIC will contact you to discuss the next steps of your request. You
can also contact them directly via email: [1][email address]

The NDIA will not contact you further regarding this request.

Kind regards

Laura

Assistant Director

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email]  

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

show quoted sections

Our reference: FOIREQ25/00159

Dear Bob Buckley,

Freedom of Information request

I refer to your request for access to documents made under the Freedom of
Information Act 1982 (Cth) (FOI Act).

Your FOI request was received by the National Disability Insurance Agency
(‘NDIA’) on 21 March 2025. The NDIA subsequently transferred the FOI
request to the Office of the Australian Information Commissioner (OAIC) on
31^st March 2025 under s 16 of the FOI Act. We understand the NDIA sent
you an acknowledgment of the s 16 transfer on 31^st March 2025. This means
that a decision on your FOI request is currently due on 20 April 2025.

Scope of your request

Your FOI request was made in the following terms:

“Please provide, in accordance with the provisions of the Freedom of
Information Act 1982, all information that the NDIS/NDIA provided since
January 2021 to the Office of the Australian Information Commissioner
relating to NDIA's Freedom of Information operations/performance. I am
especially interested in the NDIA's reporting on its compliance with FoI
legislation”

In order to process your request as efficiently as possible, I will
exclude duplicates and early parts of email streams that are captured in
later email streams from the scope of this request, unless you advise me
otherwise.

We will not identify you as the FOI applicant during any consultation
process, unless we seek your permission. However, documents that are
within the scope of your request that we may need to consult third parties
about may contain your personal information.

Consultation on scope of request

We understand your request to be seeking all information that the
NDIS/NDIA provided the OAIC from January 2021 – 21^st March 2025 relating
to NDIA's Freedom of Information operations/performance.

I would appreciate a confirmation of the above scope by COB 11 April 2025.

Timeframes for dealing with your request

Section 15 of the FOI Act requires the OAIC to process your request no
later than 30 days after the day we receive it. However, section 15(6) of
the FOI Act allows us a further 30 days in situations where we need to
consult with third parties about certain information, such as business
documents or documents affecting their personal privacy.

The current decision due date for your request is 20 April 2025 We will
advise you if this timeframe is otherwise extended.

Disclosure Log

Documents released under the FOI Act may be published online on our
disclosure log, unless they contain personal or business information that
would be unreasonable to publish.

If you would like to discuss your FOI request, please contact me on my
contact details set out below.

Yours sincerely,

[1][IMG]   Charles Bruton

FOI and Administration Officer

Office of the Australian Information Commissioner

Sydney | GPO Box 5288 Sydney NSW 2001

E [2][email address]
 
The OAIC acknowledges Traditional Custodians of Country across
Australia and their continuing connection to land, waters and
communities. We pay our respect to First Nations people,
cultures and Elders past and present.  

[3]Subscribe to Information Matters

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.oaic.gov.au/
2. mailto:[email address]
3. https://www.oaic.gov.au/engage-with-us/n...

Our reference: FOIREQ25/00159

Dear Bob Buckley,

I refer to your request for access to documents made under the Freedom of
Information Act 1982 (Cth) (FOI Act).

We wrote to you on 9 April 2025 to acknowledge your FOI request to the
Office of the Australian Information Commissioner (OAIC). We stated that
your FOI request is due 20 April 2025, however we did not account that the
decision day falls on a Sunday and Monday is a public holiday due to
Easter. Therefore the timeframe will expire on the first business day
following this. We apologise for this error and note that this means that
a decision on your FOI request is due 22 April 2025.

We will advise you if this timeframe is otherwise extended. If you would
like to discuss your FOI request, please contact me on my contact details
set out below.

Yours sincerely

[1][IMG]   Nicole Pantazopoulos

Governance, Risk and Compliance Officer (FOI Officer)

Office of the Australian Information Commissioner

GPO Box 5288 Sydney NSW 2001

E [2][email address]
 
The OAIC acknowledges Traditional Custodians of Country across
Australia and their continuing connection to land, waters and
communities. We pay our respect to First Nations people,
cultures and Elders past and present.  

[3]Subscribe to Information Matters

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.oaic.gov.au/
2. mailto:[email address]
3. https://www.oaic.gov.au/engage-with-us/n...

Our Reference: FOIREQ25/00159

Dear Bob,

We are currently processing your FOI request with the Office of the
Australian Information Commissioner (OAIC). Your request is currently
notifiable on the 22nd of April 2025.

However, we require more information from you in order to process your
request. We would appreciate this information by COB tomorrow, given your
FOI request is due next week.

The OAIC interpreted the scope of your request to be:

“Seeking all information that the NDIS/NDIA provided the OAIC from January
2021 – 21^st March 2025 relating to NDIA's Freedom of Information
operations/performance.”

The NDIS/NDIA report statistics to the OAIC on a quarterly and annual
basis that outlines their compliance with the FOI Act, can you please
confirm that you are seeking these FOI stats submissions made to the OAIC
by the NDIA across the period January 2021 – 21^st March 2025.

For future reference, we also direct you to the OAIC FOI Statistics portal
which is a resource that contains information similar to the information
your request seeks access to.

You can access the statistics portal by clicking [1]this link.

We look forward to your response.

Kind Regards,

[2][IMG]   Charles Bruton

FOI and Administration Officer

Office of the Australian Information Commissioner

Sydney | GPO Box 5288 Sydney NSW 2001

E [3][email address]
 
The OAIC acknowledges Traditional Custodians of Country across
Australia and their continuing connection to land, waters and
communities. We pay our respect to First Nations people,
cultures and Elders past and present.  

[4]Subscribe to Information Matters

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

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1. https://www.oaic.gov.au/freedom-of-infor...
2. https://www.oaic.gov.au/
3. mailto:[email address]
4. https://www.oaic.gov.au/engage-with-us/n...

FOIREQ25/00159

Dear Bob Buckley

Please see attached the decision in relation to your FOI request
FOIREQ25/00159.

Kind regards

Marguerite

[1][IMG]   Marguerite Wilson-Foreman  (she/her)

Assistant Director, Governance, Risk &
Compliance (FOI and Privacy)

Office of the Australian Information
Commissioner

E: [2][email address]  
 [3][IMG] | [4][IMG] | [5][IMG] |   [6]Subscribe to Information
Matters

The OAIC acknowledges Traditional Custodians of Country across Australia
and their continuing connection to land, waters and communities. We pay
our respect to First Nations people, cultures and Elders past and present.

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

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