OFFICIAL: Sensitive

Dear FN

I confirm receipt of your Freedom of Information (FOI) request dated 14 March 2024 for information held by the Office of the Fair Work Ombudsman (OFWO).

Scope of request:

We understand the scope of your request to be for the following:

1) Evaluations, reviews, or reports on the 'Record My Hours' app's performance, functionality, user feedback, and technical issues, from its launch in March 2017 to the present.
2) Correspondence between the Fair Work Ombudsman and then Minister for Employment, Senator Michaelia Cash, regarding the app's development, updates, maintenance, operational concerns, and the strategy for both iOS and Android platforms.
3) Documentation detailing the rationale and decision-making process for the discontinuation of updates for the iOS app after November 2017, including any discussions regarding challenges or considerations that influenced this decision.
4) Information on the development, release, and subsequent removal of the Android version of the 'Record My Hours' app from the Google Play Store, including discussions on technical, regulatory, budgetary or operational challenges that led to its removal.

We have reviewed the scope of your request and note that OFWO maintains a large amount of day to day, transactional information about the +IBg-Record My Hours+IBk- application (+IBg-the App+IBk-). We seek your agreement to exclude this information from the scope of your request and limit the scope to:
1. High level evaluations, reviews or reports on the App+IBk-s performance and user feedback from its launch in March 2017 to the present.
2. Correspondence between the Fair Work Ombudsman and then Minister for Employment, Senator Michaelia Cash, regarding the app's development, updates, maintenance, operational concerns, and the strategy for both iOS and Android platforms.
3. Documentation detailing the rationale and decision-making process for the discontinuation of updates for the iOS app after November 2017, including any discussions regarding challenges or considerations that influenced this decision.
4. Information on the removal of the Android version of the App from the Google Play Store including discussions on technical, regulatory, budgetary or operational challenges that led to its removal.

I also seek your consent to exclude the following information from the scope of your request:
+ICI- Transactional IT data on task tracking, testing and bug fixes.
+ICI- Duplicate documents, including duplicate emails. The OFWO will provide emails where they form a final email chain and the authors/recipients are contained within the final email.
+ICI- Names of OFWO staff members, direct telephone numbers, email addresses, log on identifiers and signatures of OFWO staff (other than Senior Executives).

Processing of your request
The 30 day statutory time period for processing this request commenced on the day following the day on which your request was received (subsection 15(5) of the FOI Act). As the due date for a decision falls on a Saturday, the due date is Monday 15 April 2024 (section 36(2) of the Acts Interpretation Act 1901 (Cth)).
Please provide your response by 22 March 2024 . We will continue to keep you updated on the progress of your request.

If you have any questions or need any more information about the processing of your request, please email foi+AEA-fwo.gov.au and quote reference IA-2101.

Regards
Tracy

Tracy La +AHw- Information Governance Officer, Information Governance

Corporate Services
FAIR WORK OMBUDSMAN

OFFICIAL: Sensitive
-----Original Message-----
From: FN +ADw-foi+-request-11228-345b599c+AEA-righttoknow.org.au+AD4-
Sent: Thursday, March 14, 2024 2:50 AM
To: FWO - FOI Requests +ADw-FOI+AEA-fwo.gov.au+AD4-
Subject: Freedom of Information request - 'Record My Hours' App Development, Correspondence, and Android Version

+ACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKg-
CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
+ACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKg-

Dear Fair Work Ombudsman,

I am writing to request information under the Freedom of Information Act 1982, regarding the 'Record My Hours' app, introduced by the Fair Work Ombudsman in March 2017. This request is made to understand the app's development, management, and the decision-making processes surrounding its lifecycle, including the Android version's release and removal from the Google Play Store.

Specifically, I seek access to documents related to:

1) Evaluations, reviews, or reports on the 'Record My Hours' app's performance, functionality, user feedback, and technical issues, from its launch in March 2017 to the present.
2) Correspondence between the Fair Work Ombudsman and then Minister for Employment, Senator Michaelia Cash, regarding the app's development, updates, maintenance, operational concerns, and the strategy for both iOS and Android platforms.
3) Documentation detailing the rationale and decision-making process for the discontinuation of updates for the iOS app after November 2017, including any discussions regarding challenges or considerations that influenced this decision.
4) Information on the development, release, and subsequent removal of the Android version of the 'Record My Hours' app from the Google Play Store, including discussions on technical, regulatory, budgetary or operational challenges that led to its removal.

To assist in quickly identifying the requested information, I am looking for communications, memos, emails, and any formal documentation that provides insight into the app's lifecycle and governmental oversight.

In line with the FWO Information Access Policy, I understand and expect any unrelated personal information to be redacted as per the guidelines.

Please consider this request within the discretionary framework as well as the formal FOI process. I am open to discussing ways to refine this request further to facilitate efficient processing.

Yours faithfully,

FN

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Please use this email address for all replies to this request:
foi+-request-11228-345b599c+AEA-righttoknow.org.au

Is foi+AEA-fwo.gov.au the wrong address for Freedom of Information requests to Fair Work Ombudsman? If so, please contact us using this form:
https://www.righttoknow.org.au/change+AF...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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OFFICIAL: Sensitive

Dear FN

I refer to your Freedom of Information request submitted to the office of
Fair Work Ombudsman (OFWO) on 14 March 2024 under the Freedom of
Information Act 1982 (FOI Act).

The OFWO has identified documents within the scope of your requests that
contain personal information and information about a business, commercial
or financial affairs of third parties.

In accordance with section 27 and 27A of the FOI Act, the OFWO is required
to consult with the relevant individuals and business before deciding
whether to release the information to you.

The attached notice provides further information with regards to the
requirement to consult. 

Kind regards

Tracy

Tracy La | Information Governance Officer, Information Governance

Corporate Services

Fair Work Ombudsman

OFFICIAL: Sensitive

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

OFFICIAL: Sensitive

Dear FN

Thank you for your prompt response. We will continue to process your request.

We confirm that we understand the breadth and scope of your FOI request as noted.

Regards
Tracy

Tracy La +AHw- Information Governance Officer, Information Governance

Corporate Services
FAIR WORK OMBUDSMAN

OFFICIAL: Sensitive
-----Original Message-----
From: FN +ADw-foi+-request-11228-345b599c+AEA-righttoknow.org.au+AD4-
Sent: Sunday, April 7, 2024 2:03 AM
To: FWO - FOI Requests +ADw-FOI+AEA-fwo.gov.au+AD4-
Subject: Re: IA-2101 - Notice of consultation +AFs-SEC+AD0-OFFICIAL:Sensitive+AF0-

+ACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKg-
CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
+ACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKgAqACoAKg-

Dear Tracy and the Information Governance Team,

Thank you for your email regarding my FOI request. I understand and acknowledge the need for third-party consultation, as well as the FWO's decision to extend the processing time.

Per my email dated 18th of March, I wish to ensure there is clarity on my interest regarding the scope of my request. It extends to all communications between the respective offices of the Fair Work Ombudsman and Senator Michaelia Cash concerning the 'Record My Hours' app, not solely the direct exchanges between then Ombudsman Natalie James and Senator Cash. This clarification is vital to ensure the comprehensiveness of the information provided.

I also note the brief response window provided in your last communication. Given its proximity to weekends and the complexity of the issues, I believe a more extended period would better align with the FOI Act's principles of fairness and reasonableness in processing requests. Therefore, I trust my response, though slightly delayed, will be accepted and that we can continue to process my request effectively.

I agree to the scope adjustments you've outlined, but I seek confirmation of your understanding regarding the breadth of communications of interest between the Fair Work Ombudsman and Senator Michaelia Cash.

I look forward to your confirmation and any further updates regarding my request.

Yours sincerely,

FN

-----Original Message-----

OFFICIAL: Sensitive

Dear FN

I refer to your Freedom of Information request submitted to the office of Fair Work Ombudsman (OFWO) on 14 March 2024 under the Freedom of Information Act 1982 (FOI Act).

The OFWO has identified documents within the scope of your requests that contain personal information and information about a business, commercial or financial affairs of third parties.

In accordance with section 27 and 27A of the FOI Act, the OFWO is required to consult with the relevant individuals and business before deciding whether to release the information to you.

The attached notice provides further information with regards to the requirement to consult.

Kind regards

Tracy

Tracy La +AHw- Information Governance Officer, Information Governance

Corporate Services

Fair Work Ombudsman

OFFICIAL: Sensitive

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be confidential information and may also be the subject of client legal - legal professional privilege. If you are not the intended recipient, any use, interference with, disclosure or copying of this material is unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of them may be reproduced, adapted or transmitted without the written permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94+ADs-
(2) notify the sender by return email+ADs-
(3) delete the message and any attachments from your system+ADs-
(4) destroy any printed copy+ADs- and
(5) do not disclose or use any of the information contained in the message or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
foi+-request-11228-345b599c+AEA-righttoknow.org.au

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

hide quoted sections

OFFICIAL: Sensitive

Dear FN

Please refer to the attached correspondence regarding your request under
the Freedom of Information Act 1982, OFWO reference IA-2101.

Can you please contact us to provide us with an alternative email address
so we can provide the documents to you via a secure file sharing platform?

Regards

Tracy

Tracy La | Information Governance Officer, Information Governance

Corporate Services

Fair Work Ombudsman

OFFICIAL: Sensitive

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

OFFICIAL: Sensitive

Dear FN

As we have not heard from you regarding an alternate email address, we
have now attached the relevant documents.

The remainder of the documents will be released to you after all
opportunities a third party may have to seek review of the decision have
run out, and the decision still stands or is confirmed.

Regards

Tracy

Tracy La | Information Governance Officer, Information Governance

Corporate Services

Fair Work Ombudsman

OFFICIAL: Sensitive

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

OFFICIAL: Sensitive

Dear FN

I refer to your Freedom of Information (FOI) request lodged with the Fair
Work Ombudsman on 14 March 2024 and the Notice of Decision issued on 15
May 2024.

We have received confirmation from the Information Commissioner that no
external requests have been made for the review of the OFWO’s decision,
and as such we are now able to release the documents to you in accordance
with the Notice of Decision.

Regards

Tracy

Tracy La | Information Governance Officer, Information Governance

Corporate Services

Fair Work Ombudsman

OFFICIAL: Sensitive

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.