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Progress of claim - Disability Support Pension 008-03150000-01

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Dear Services Australia,

I am writing to request access to the following document under the Freedom of Information Act 1982:

Title: "Progress of claim - Disability Support Pension "
Document ID: 008-03150000-01
URL: https://operational.servicesaustralia.go...

Thank you for your assistance.

Yours faithfully,

Joseph Butts

FREEDOMOFINFORMATION, Services Australia

Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

 
This email acknowledges your correspondence and provides some general
information in relation to FOI.
 
FOI – Extension of time request
Under the Freedom of Information Act 1982 (FOI Act) you have a right, with
limited exceptions, to access documents the Agency holds. The Agency has
30 days to process an FOI request. Please note this period may be extended
if we need to consult third parties or for other reasons. We will advise
you if this happens.
 
Due to the Agency’s reduced activity period over 24 December 2024 – 1
January 2025. We are seeking your agreement to extend the processing time
by an additional 30 days. If you agree to this additional time we would
appreciate if you could reply to this email with ‘I agree’.
 
Administrative release of documents  
The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. If you agree to the release of documents under these
arrangements, we may provide you with documents under the arrangements,
where appropriate. 
                                                                 
Any parts of your FOI request that are addressed by documents being
released under the arrangements will be considered withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.
 
Personal information of Agency staff
We consider staff details to be personal information of those staff
members. As part of the FOI application process, we will seek your consent
to exclude the following information from documents that may be captured
by your request: 
•names of Services Australia staff below the Senior Executive level
(junior staff)
•direct staff telephone numbers, signatures, logon identifiers and email
addresses.
 
If you consent to exclude this information, we will treat it as outside
the scope of your request and therefore irrelevant under Section 22 of the
FOI Act.
 
Charges
No charge is payable for providing a person with their own personal
information.
If you are requesting non-personal information the Agency will advise you
as soon as practicable if a charge is payable to process your request, and
the amount of any such charge.
 
How we will send documents to you
We typically use this email address to send documents related to your FOI
request unless you have specifically requested to receive them via post.
However, we might seek your consent to deliver the documents
electronically if it is deemed more suitable.
 
How long do I have to wait?
We are required to answer your request within 30 days unless the time
frame is extended under the FOI Act. 
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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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FREEDOMOFINFORMATION, Services Australia

1 Attachment

Dear Joseph,

 

I refer to your three requests for documents held by Services Australia
(the Agency) as follows:

 

LEX 83089

Submitted on 1 January 2025:

o Commencing or returning to work or self-employment Disability Support
Pension (DSP) 008-03100010

 

LEX 83090

Submitted on 1 January 2025:

o Cancellation of Disability Support Pension (DSP) 008-03130030

 

LEX 83091

Submitted on 24 December 2024:

o Progress of claim - Disability Support Pension 008-03150000

 

Action required:

To ensure the most efficient and timely processing of your requests, I am
seeking your agreement to combine the requests under reference LEX 83091.
Please reply as soon as possible to this email stating “I Agree” if you
agree to your requests being combined, we seek your response by 7 January
2025.

 

 

Kind regards,

 

 

Leanne, Senior FOI Officer

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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FREEDOMOFINFORMATION, Services Australia

1 Attachment

Dear Joseph,

 

I refer to your three requests for documents held by Services Australia
(the Agency) as follows:

 

LEX 83089

Submitted on 1 January 2025:

o Commencing or returning to work or self-employment Disability Support
Pension (DSP) 008-03100010

 

LEX 83090

Submitted on 1 January 2025:

o Cancellation of Disability Support Pension (DSP) 008-03130030

 

LEX 83091

Submitted on 24 December 2024:

o Progress of claim - Disability Support Pension 008-03150000

 

Action required:

To ensure the most efficient and timely processing of your requests, I am
seeking your agreement to combine the requests under reference LEX 83091.
Please reply as soon as possible to this email stating “I Agree” if you
agree to your requests being combined, we seek your response by 7 January
2025.

 

 

Kind regards,

 

 

Leanne, Senior FOI Officer

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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FREEDOMOFINFORMATION, Services Australia

1 Attachment

Dear Joseph,

 

I refer to your three requests for documents held by Services Australia
(the Agency) as follows:

 

LEX 83089

Submitted on 1 January 2025:

o Commencing or returning to work or self-employment Disability Support
Pension (DSP) 008-03100010

 

LEX 83090

Submitted on 1 January 2025:

o Cancellation of Disability Support Pension (DSP) 008-03130030

 

LEX 83091

Submitted on 24 December 2024:

o Progress of claim - Disability Support Pension 008-03150000

 

Action required:

To ensure the most efficient and timely processing of your requests, I am
seeking your agreement to combine the requests under reference LEX 83091.
Please reply as soon as possible to this email stating “I Agree” if you
agree to your requests being combined, we seek your response by 7 January
2025.

 

 

Kind regards,

 

 

Leanne, Senior FOI Officer

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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FOI.LEGAL.TEAM, Services Australia

1 Attachment

Dear Mr Butts,

 

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act). You requested access to the following
Operational Blueprint Document:

                Progress of claim - Disability Support Pension" Document
ID: 008-03150000-01.

 

Request for Extension of Time:

Your request was received by Services Australia (the Agency) on 24
December 2024 and the 30 day statutory period for processing your request
commenced from the day after that date. This means the statutory due date
is 23 January 2025. However, the Agency is unlikely to be able to provide
a decision by this date.

 

Noting your two other requests (LEX references 83090 and 83089) are both
for similar documents and are due on 31 January 2025, we would like to
request an 8 day extension of time to 31 January 2025 for this request, so
all requests have the same due date and to preserve your internal review
rights for this request.

 

Disclosure Log

 

Please note information released under the FOI Act may be published in a
disclosure log on the agency's website. Section 11C of the FOI Act
requires this publication, however it is subject to certain exceptions,
including where publication of personal, business, professional or
commercial information would be unreasonable.

 

Charges

 

No charge is payable for providing a person with their own personal
information.If you are requesting non-personal information the Agency will
advise you as soon as practicable if a charge is payable to process your
request, and the amount of any such charge.

 

For your action:

Can you please confirm as soon as possible whether you agree to the
extension of time to 31 January 2025 by replying to this email. If you do
not agree, we may apply to the Office of the Australian Information
Commissioner for an extension of time.

 

If you have any questions please email
[1][email address].

 

Kind regards,

 

Liam, Authorised FOI Decision Maker

[2][email address]

[3]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

 

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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2. mailto:[email address]

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We don't know whether the most recent response to this request contains information or not – if you are Joseph Butts please sign in and let everyone know.