Policies and Procedures for Airline Liaison Officers

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IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Updating your details once a visa has been granted, including minor
corrections to date of birth and name

The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.

You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website [3]here.
Alternatively, you can complete a form 929, which can be found [4]here.
The completed form and attachments should be sent by email to
[5][email address]. This form will not be actioned by the FOI
Section.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [6]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [7]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[8]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [9]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [10]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [11]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [12]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[13]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[14]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [15]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[16]here. The FOI Section does not process these forms.

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

· in a visa application

· on a passenger card or

· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

You should submit [17]Form 1023 to the Department. Details of our offices
located around the world can be found [18]here. The FOI Section does not
process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [19]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [20]here.

Thank you

Information updated 13 November 2018

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

UNCLASSIFIED

In reply please quote:
FOI Request: FA 19/09/01016

Dear Mr Hirsch,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 16 September 2019 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

The latest version of policies and procedures for Airline Liaison Officers operating outside of Australia.

Your request has been allocated FOI request number FA 19/09/01016. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact details

The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Publication of document

Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at [DIBP request email].

Yours sincerely,

FOI Officer
Freedom of Information National Office
Freedom of Information, Privacy and Records Management Branch
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Asher Hirsch <[FOI #5633 email]>
Sent: Monday, 16 September 2019 10:36 AM
To: FOI <[DIBP request email]>
Subject: Freedom of Information request - Policies and Procedures for Airline Liaison Officers

Dear Department of Home Affairs,

Under the FOI Act I would like the latest version of policies and procedures for Airline Liaison Officers operating outside of Australia.

Yours faithfully,

Asher Hirsch

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Please use this email address for all replies to this request:
[FOI #5633 email]

Is [DIBP request email] the wrong address for Freedom of Information requests to Department of Home Affairs? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
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If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

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UNCLASSIFIED

Dear Mr Hirsch,

Thank you for your email enquiring about the progress of your FOI request.

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

Information regarding your review rights in relation to your request, including processing timeframes are available at the website of the Office of the Australian Information Commissioner.

https://www.oaic.gov.au/freedom-of-infor....

Yours sincerely,

FOI Officer
Freedom of Information National Office
FOI and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Asher Hirsch <[FOI #5633 email]>
Sent: Tuesday, 22 October 2019 11:20 PM
To: FOI <[DIBP request email]>
Subject: Re: Acknowledgement – FOI request FA 19/09/01016 [SEC=UNCLASSIFIED]

Dear FOI,

I note this request is overdue. Can you please provide an update on the processing of this request.

Yours sincerely,

Asher Hirsch

-----Original Message-----

UNCLASSIFIED

In reply please quote:
FOI Request: FA 19/09/01016

Dear Mr Hirsch,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 16 September 2019 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

The latest version of policies and procedures for Airline Liaison Officers operating outside of Australia.

Your request has been allocated FOI request number FA 19/09/01016. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact details

The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Publication of document

Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at [DIBP request email].

Yours sincerely,

FOI Officer
Freedom of Information National Office
Freedom of Information, Privacy and Records Management Branch Productivity and Compliance Division | Corporate and Enabling Group Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #5633 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

FA190901016 decision.pdf

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UNCLASSIFIED

Dear Mr Hirsch

FOI request FA 19/09/01016

I refer to your FOI request received on 16 September 2019, seeking access to the following:

The latest version of policies and procedures for Airline Liaison Officers operating outside of Australia.

The Department has made a decision on this request. Please find attached the decision record.

This request has now been closed.

With kind regards
Freedom of Information Section
FOI and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs
E: [DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

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