Outcomes of visa applications by registered v unregistered agents

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General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Updating your details once a visa has been granted, including minor
corrections to date of birth and name

The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.

You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website [3]here.
Alternatively, you can complete a form 929, which can be found [4]here.
The completed form and attachments should be sent by email to
[5][email address]. This form will not be actioned by the FOI
Section.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [6]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [7]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[8]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [9]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [10]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [11]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [12]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[13]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[14]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [15]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[16]here. The FOI Section does not process these forms.

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

· in a visa application

· on a passenger card or

· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

You should submit [17]Form 1023 to the Department. Details of our offices
located around the world can be found [18]here. The FOI Section does not
process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [19]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [20]here.

Thank you

Information updated 13 November 2018

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References

UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/04/01249

File Number: OBJ2019/24772

Dear Mr Wong

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 20 April 2019 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

The number of applications for each program year 2015-2016, 2016-2017,
2017-2018:

1. Granted where the application is represented by a registered
migration agent;

2. Refused where the application is represented by a registered
migration agent and for the same years;

3. Granted where the application is represented by a person who is not
a registered migration agent;

4. Refused where the application is represented by a person who is not
a registered migration agent.

Please provide separate statistics for the above for at least each of the
following visa subclasses:

Skilled for Subclass 189, 190, 489, 485
Partner for Subclass 309, 100, 820, 801
Business for 188, 888, 892, 893:

Your request was received by the Department on 20 April 2019 and has been
allocated FOI request number FA 19/04/01249. Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

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upon which your application was received by the Department.

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Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[DIBP request email].

FOI Officer | FOI and Records Management Branch

National Office

Productivity and Compliance Division | Corporate and Enabling Group

Department of Home Affairs

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

UNCLASSIFIED

In reply please quote:

FOI Request: FA 19/04/01249

File Number: OBJ2019/24772

Dear Mr Wong

To process your request we require clarification on the scope of the
request.

The request is seeking information where the application was granted or
refused where the application was represented by person who is a migration
agent OR represented by a person who is not a migration agent. For
example:

· Granted where the application is represented by a person who is
a registered migration agent

· Granted where the application is represented by a person who is
not a registered migration agent

We would normally report on those who used a migration agent and those who
did not use a migration agent. The latter would be where the visa
applicant lodged the application without assistance.

Can you clarify what is meant by a person who is not a registered
migration agent?

Please respond by close of business Friday 3 May 2019.

Kind Regards

FOI Officer

FOI and Records Management Branch | Productivity and Compliance Division

Corporate and Enabling Group
Department of Home Affairs

E: [1][DIBP request email]

UNCLASSIFIED

From: FOI
Sent: Tuesday, 23 April 2019 1:11 PM
To: '[FOI #5389 email]'
<[FOI #5389 email]>
Subject: HPRM: Acknowledgement – FOI request FA 19/04/01249
[SEC=UNCLASSIFIED]