Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

 
This email acknowledges your correspondence and provides some general
information in relation to FOI.
 
FOI – Extension of time request
Under the Freedom of Information Act 1982 (FOI Act) you have a right, with
limited exceptions, to access documents the Agency holds. The Agency has
30 days to process an FOI request. Please note this period may be extended
if we need to consult third parties or for other reasons. We will advise
you if this happens.
Administrative release of documents  
The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. If you agree to the release of documents under these
arrangements, we may provide you with documents under the arrangements,
where appropriate. 
                                                                 
Any parts of your FOI request that are addressed by documents being
released under the arrangements will be considered withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.
 
Personal information of Agency staff
We consider staff details to be personal information of those staff
members. As part of the FOI application process, we will seek your consent
to exclude the following information from documents that may be captured
by your request: 
•names of Services Australia staff below the Senior Executive level
(junior staff)
•direct staff telephone numbers, signatures, logon identifiers and email
addresses.
 
If you consent to exclude this information, we will treat it as outside
the scope of your request and therefore irrelevant under Section 22 of the
FOI Act.
 
Charges
No charge is payable for providing a person with their own personal
information.
If you are requesting non-personal information the Agency will advise you
as soon as practicable if a charge is payable to process your request, and
the amount of any such charge.
 
How we will send documents to you
We typically use this email address to send documents related to your FOI
request unless you have specifically requested to receive them via post.
However, we might seek your consent to deliver the documents
electronically if it is deemed more suitable.
 
How long do I have to wait?
We are required to answer your request within 30 days unless the time
frame is extended under the FOI Act. 

show quoted sections

Dear James

Acknowledgement of your Freedom of Information Request

I refer to your request for access to the following documents under the
Freedom of Information Act 1982 (the FOI Act):

I request access to the following documents from the Operational
Blueprint.

Cancellation of Disability Support Pension (DSP) 008-03130030

Suspension of Disability Support Pension (DSP) 008-03130010

Restoration of Disability Support Pension (DSP) 008-03130020

Progress of claim - Disability Support Pension (DSP) 008-03150000

Reviews and appeals for Disability Support Pension (DSP) rejection or
cancellation decisions 008-03190000

Suspension of payments (CLK) 102-10030000

Cancellation of payments 102-10020000

Centrelink customer requests a new Customer Reference Number (CRN)
102-13010000

Letters from incarcerated customers 102-23042128.

Your request was received by Services Australia (the Agency) on 18 January
2025 and the 30 day statutory period for processing your request commenced
from the day after that date. You should therefore expect a decision from
us by 17 February 2025. The period of 30 days may be extended if we need
to consult third parties or for other reasons. We will advise you if this
happens.

Disclosure Log

Please note information released under the FOI Act may be published in a
disclosure log on the agency's website. Section 11C of the FOI Act
requires this publication, however it is subject to certain exceptions,
including where publication of personal, business, professional or
commercial information would be unreasonable.

Charges

No charge is payable for providing a person with their own personal
information.

If you are requesting non-personal information the Agency will advise you
as soon as practicable if a charge is payable to process your request, and
the amount of any such charge.

How we will send documents to you

Unless you have requested to receive correspondence and documents relating
to your FOI request via post we will communicate with you via this email
address. Some documents may be too large to send to you via email. If
applicable we will seek your consent to provide the requested documents to
you electronically via a secure file sharing platform. Please advise us as
soon as possible if you wish correspondence or documents to be sent to
another address, or if your email address changes.

Further assistance

If you have any questions please email
[1][Services Australia request email]

Kind Regards,

Sally, FOI Officer (She/Her)

FOI and Reviews Branch, Legal Services Division

[2]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

show quoted sections

References

Visible links
1. mailto:[Services Australia request email]

Attention: James

Please find attached the decision letter and documents relating to your
request for access to documents held by Services Australia under the
Freedom of Information Act 1982.

If you have any questions regarding this matter or are unable to open the
attachments please contact me by replying to this email.

Kind Regards,

Sally, FOI Officer (She/Her)

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

show quoted sections

References

Visible links