Opal card complaints and overcharges
Dear Transport for NSW,
Can you please tell me how many complaints about Opal cards overcharging people there have been this year and how many refunds have been given for Opal card miscalculations?
Yours faithfully,
Nigel Gladstone
Hi Nigel,
Thank you for your email.
Can you please provide further information regarding your request and advise of a time frame and location?
Regards,
Information, Corporate Policy and Investigations
Transport for NSW
T 02 8202 3768
Upper Ground, 18 Lee Street, Chippendale NSW 2008
Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au
-----Original Message-----
From: Nigel Gladstone [mailto:[FOI #2379 email]]
Sent: Thursday, 27 October 2016 9:43 AM
To: Information
Subject: Government Information (Public Access) request - Opal card complaints and overcharges
Dear Transport for NSW,
Can you please tell me how many complaints about Opal cards overcharging people there have been this year and how many refunds have been given for Opal card miscalculations?
Yours faithfully,
Nigel Gladstone
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Dear Information,
Can you provide the number of complaints about Opal cards overcharging people lodged in your system or by phone this year and last?
If you have it broken down by area, then Sydney and the Central Coast would be good.
Can you say how many refunds have been given for Opal card miscalculations this year and last in total across NSW or Sydney and the Central Coast?
Is this clear enough? I'm happy to work with what you have so any breakdown is ok by me I'm looking to get a sense of how the system is performing.
Yours sincerely,
Nigel Gladstone
Dear Nigel,
You are best to lodge an Access Application in regards to your request.
Should you wish to lodge an application, please visit our website for further information and relevant forms http://www.transport.nsw.gov.au/about/ac...
Regards,
Information, Corporate Policy and Investigations
Transport for NSW
T 02 8202 3768
Upper Ground, 18 Lee Street, Chippendale NSW 2008
Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au
-----Original Message-----
From: Nigel Gladstone [mailto:[FOI #2379 email]]
Sent: Friday, 28 October 2016 3:45 PM
To: Information
Subject: RE: Government Information (Public Access) request - Opal card complaints and overcharges
Dear Information,
Can you provide the number of complaints about Opal cards overcharging people lodged in your system or by phone this year and last?
If you have it broken down by area, then Sydney and the Central Coast would be good.
Can you say how many refunds have been given for Opal card miscalculations this year and last in total across NSW or Sydney and the Central Coast?
Is this clear enough? I'm happy to work with what you have so any breakdown is ok by me I'm looking to get a sense of how the system is performing.
Yours sincerely,
Nigel Gladstone
-----Original Message-----
Hi Nigel,
Thank you for your email.
Can you please provide further information regarding your request and advise of a time frame and location?
Regards,
Information, Corporate Policy and Investigations
Transport for NSW
T 02 8202 3768
Upper Ground, 18 Lee Street, Chippendale NSW 2008
Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #2379 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
This email (including any attachments) may contain confidential and/or legally privileged information and is intended only to be read or used by the addressee(s). If you have received this email in error, please notify the sender by return email, delete this email and destroy any copy. Any use, distribution, disclosure or copying of this email by a person who is not the intended recipient is not authorised.
Views expressed in this email are those of the individual sender, and are not necessarily the views of Transport for NSW, Department of Transport or any other NSW government agency. Transport for NSW and the Department of Transport assume no liability for any loss, damage or other consequence which may arise from opening or using an email or attachment.
Please visit us at http://www.transport.nsw.gov.au or http://www.transportnsw.info