Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) 007-02040020
Dear Services Australia,
I request under the Freedom of Information Act 1982, copies of the following documents:
Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) 007-02040020
from your Operational Blueprint.
I request that it be posted to your operational blueprint site for all to see if unreacted, or if unable to be done a PDF to this right to know request.
Yours faithfully,
redyellowpink
Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).
This email acknowledges your correspondence and provides some general
information in relation to FOI.
Administrative release of documents
The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. If you agree to the release of documents under these
arrangements, we may provide you with documents under the arrangements,
where appropriate.
Any parts of your FOI request that are addressed by documents being
released under the arrangements will be considered withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.
Personal information of Agency staff
We consider staff details to be personal information of those staff
members. As part of the FOI application process, we will seek your consent
to exclude the following information from documents that may be captured
by your request:
* names of Services Australia staff below the Senior Executive level
(junior staff)
* direct staff telephone numbers, signatures, logon identifiers and
email addresses.
If you consent to exclude this information, we will treat it as outside
the scope of your request and therefore irrelevant under Section 22 of the
FOI Act.
Charges
No charge is payable for providing a person with their own personal
information.
If you are requesting non-personal information the Agency will advise you
as soon as practicable if a charge is payable to process your request, and
the amount of any such charge.
How we will send documents to you
Unless you have requested to receive correspondence and documents relating
to your FOI request via post we will communicate with you via this email
address. Some documents may be too large to send to you via email. If
applicable, we will seek your consent to provide the requested documents
to you electronically via a secure file sharing platform. Please advise us
as soon as possible if you wish correspondence or documents to be sent to
another address, or if your email address changes.
How long do I have to wait?
We are required to answer your request within 30 days unless the time
frame is extended under the FOI Act.
Dear RedYellowPink
Thank you for your Freedom of Information (FOI) requests to Services
Australia (the Agency) for the following documents (received over 5
emails):
Baby Bonus (BBY) 007-02000000
Lump sum repayment of advance payment 103-05040050
Changes to the repayment rate of an advance payment 103-05040060
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Progress of claim - Families claims 007-07010050
We have received your five requests and are seeking your agreement to
bundle some of the Operational Blueprints together (by subject matter) for
ease of processing.
The suggested approach is as follows:
Request 1
o Baby Bonus (BBY) 007-02000000
o Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Request 2
o Changes to the repayment rate of an advance payment 103-05040060
o Lump sum repayment of advance payment 103-05040050
Request 3
o Progress of claim - Families claims 007-07010050.
If you agree to the bundling of your requests as per the above, please
advise which email address you would prefer us to communicate with you for
each of the three requests.
Your response by close of business 7 August 2024 (or ASAP) would be
appreciated.
Thank you.
Kind regards,
Cherie
Senior FOI Officer
Freedom of Information & Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
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Dear RedYellowPink
Thank you for your Freedom of Information (FOI) requests to Services
Australia (the Agency) for the following documents (received over 5
emails):
Baby Bonus (BBY) 007-02000000
Lump sum repayment of advance payment 103-05040050
Changes to the repayment rate of an advance payment 103-05040060
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Progress of claim - Families claims 007-07010050
We have received your five requests and are seeking your agreement to
bundle some of the Operational Blueprints together (by subject matter) for
ease of processing.
The suggested approach is as follows:
Request 1
o Baby Bonus (BBY) 007-02000000
o Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Request 2
o Changes to the repayment rate of an advance payment 103-05040060
o Lump sum repayment of advance payment 103-05040050
Request 3
o Progress of claim - Families claims 007-07010050.
If you agree to the bundling of your requests as per the above, please
advise which email address you would prefer us to communicate with you for
each of the three requests.
Your response by close of business 7 August 2024 (or ASAP) would be
appreciated.
Thank you.
Kind regards,
Cherie
Senior FOI Officer
Freedom of Information & Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
Dear RedYellowPink
Thank you for your Freedom of Information (FOI) requests to Services
Australia (the Agency) for the following documents (received over 5
emails):
Baby Bonus (BBY) 007-02000000
Lump sum repayment of advance payment 103-05040050
Changes to the repayment rate of an advance payment 103-05040060
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Progress of claim - Families claims 007-07010050
We have received your five requests and are seeking your agreement to
bundle some of the Operational Blueprints together (by subject matter) for
ease of processing.
The suggested approach is as follows:
Request 1
o Baby Bonus (BBY) 007-02000000
o Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Request 2
o Changes to the repayment rate of an advance payment 103-05040060
o Lump sum repayment of advance payment 103-05040050
Request 3
o Progress of claim - Families claims 007-07010050.
If you agree to the bundling of your requests as per the above, please
advise which email address you would prefer us to communicate with you for
each of the three requests.
Your response by close of business 7 August 2024 (or ASAP) would be
appreciated.
Thank you.
Kind regards,
Cherie
Senior FOI Officer
Freedom of Information & Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
Dear RedYellowPink
Thank you for your Freedom of Information (FOI) requests to Services
Australia (the Agency) for the following documents (received over 5
emails):
Baby Bonus (BBY) 007-02000000
Lump sum repayment of advance payment 103-05040050
Changes to the repayment rate of an advance payment 103-05040060
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Progress of claim - Families claims 007-07010050
We have received your five requests and are seeking your agreement to
bundle some of the Operational Blueprints together (by subject matter) for
ease of processing.
The suggested approach is as follows:
Request 1
o Baby Bonus (BBY) 007-02000000
o Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Request 2
o Changes to the repayment rate of an advance payment 103-05040060
o Lump sum repayment of advance payment 103-05040050
Request 3
o Progress of claim - Families claims 007-07010050.
If you agree to the bundling of your requests as per the above, please
advise which email address you would prefer us to communicate with you for
each of the three requests.
Your response by close of business 7 August 2024 (or ASAP) would be
appreciated.
Thank you.
Kind regards,
Cherie
Senior FOI Officer
Freedom of Information & Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
Dear RedYellowPink
Thank you for your Freedom of Information (FOI) requests to Services
Australia (the Agency) for the following documents (received over 5
emails):
Baby Bonus (BBY) 007-02000000
Lump sum repayment of advance payment 103-05040050
Changes to the repayment rate of an advance payment 103-05040060
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Progress of claim - Families claims 007-07010050
We have received your five requests and are seeking your agreement to
bundle some of the Operational Blueprints together (by subject matter) for
ease of processing.
The suggested approach is as follows:
Request 1
o Baby Bonus (BBY) 007-02000000
o Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
Request 2
o Changes to the repayment rate of an advance payment 103-05040060
o Lump sum repayment of advance payment 103-05040050
Request 3
o Progress of claim - Families claims 007-07010050.
If you agree to the bundling of your requests as per the above, please
advise which email address you would prefer us to communicate with you for
each of the three requests.
Your response by close of business 7 August 2024 (or ASAP) would be
appreciated.
Thank you.
Kind regards,
Cherie
Senior FOI Officer
Freedom of Information & Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.
References
Visible links
Our reference: LEX 80969
Dear redyellowpink
Acknowledgement of your Freedom of Information Request
I refer to your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act). You requested access to:
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020
from your Operational Blueprint.
Your request was received by Services Australia (the Agency) on 5 August
2024 and the 30 day statutory period for processing your request
commenced from the day after that date. You should therefore expect a
decision from us by 4 September 2024. The period of 30 days may be
extended if we need to consult third parties or for other reasons. We will
advise you if this happens.
Administrative Release of Documents
The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. If you agree to the release of documents under these
arrangements, we may provide you with documents under the arrangements,
where appropriate.
Any parts of your FOI request that are addressed by documents being
released under the arrangements will be considered withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.
Disclosure Log
Please note information released under the FOI Act may be published in a
disclosure log on the agency's website. Section 11C of the FOI Act
requires this publication, however it is subject to certain exceptions,
including where publication of personal, business, professional or
commercial information would be unreasonable.
Personal information of Agency staff
We consider staff details to be personal information of those staff
members. As part of the FOI application process, we will seek your consent
to exclude the following information from documents that may be captured
by your request:
o names of Services Australia staff below the Senior Executive level
(junior staff)
o direct staff telephone numbers, signatures, logon identifiers and
email addresses.
If you consent to exclude this information, we will treat it as outside
the scope of your request and therefore irrelevant under Section 22 of the
FOI Act.
Charges
No charge is payable for providing a person with their own personal
information. If you are requesting non-personal information the Agency
will advise you as soon as practicable if a charge is payable to process
your request, and the amount of any such charge.
How we will send documents to you
Unless you have requested to receive correspondence and documents relating
to your FOI request via post we will communicate with you via this email
address. Some documents may be too large to send to you via email. If
applicable we will seek your consent to provide the requested documents to
you electronically via a secure file sharing platform. Please advise us as
soon as possible if you wish correspondence or documents to be sent to
another address, or if your email address changes.
Action
Please advise whether you consent to the removal of junior staff details
as described above, under section 22 of the FOI by responding to this
email with “I agree to remove staff details”.
In addition, please advise whether you agree to receive documents where
appropriate under the arrangements by responding to this email with “I
agree to receive documents under the administrative arrangements”.
A response by close of business 14 August 2024 would be appreciated.
Further assistance
If you have any questions please email
[1][Services Australia request email]
Kind Regards,
Michelle, FOI Officer
FOI and Reviews Branch, Legal Services Division
[2]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
References
Visible links
1. mailto:[Services Australia request email]
Dear RedYellowPink
I refer to your request received by Services Australia (the Agency) for
access to documents under the Freedom of Information Act 1982 (the FOI
Act). You requested access to:
Notification and assessment of shared care arrangements for Family Tax
Benefit (FTB) 007-02040020 from your Operational Blueprint.
I am currently reviewing the document and will need to consult with the
relevant business area on any sensitivities. As a result, I require
additional time for this process and time to finalise the decision and
progress the matter through the quality assurance process.
If a decision is not notified to you within time, your request will be
deemed to be refused by operation of the FOI Act. The Agency will still
continue to process your request as a Statement of Reasons, however you
will unfortunately lose your internal review rights. Our objective for
this extension of time request is to ensure the decision and documents
relevant to your request are released on time under the FOI Act, thus
maintaining your internal review rights.
On this basis, I respectfully request an extension of time of 30 days to
process your request. The effect of the extension would mean the new
decision due date would be 4 October 2024. If we are able to process your
request and provide you with a decision before this date, we will do so.
If you agree to this extension of time, it would be greatly appreciated if
you could please respond to this email stating ‘I agree’ by close of
business 23 August 2024.
Please note, if we do not receive a reply from you by the above date we
will still continue to process your request.
Thank you for your patience and understanding as we process your request.
Kind Regards
Michelle, FOI Officer
FOI and Reviews Branch, Legal Services Division
[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email
References
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