NDIS Access Statistics (July to September, 2023 and 2024)
Dear National Disability Insurance Agency,
I request access to this information under the Freedom of Information Act.
Please provide the following figures for these quarters:
• 2023-24 Q1 (1 July 2023 – 30 September 2023)
• 2024-25 Q1 (1 July 2024 – 30 September 2024)
1. The total number of access requests carried over (outstanding) from the
previous quarter.
2. The total number of access requests received during the quarter.
3. The total number of access decisions or requests for more information
made during the quarter, and;
a). The number of those decisions/requests made within 21 days of
receiving the access request.
b). The number of those decisions/requests made within 60 days of
receiving the access request.
c). The number of those decisions/requests made within 111 days of
receiving the access request.
d). The number of those decisions/requests made 112 or more days after
receiving the access request.
4. The total number of access decisions or requests for more information
made during the quarter, after more information had been provided, and;
a). The number of those decisions/requests made within 14 days of
receiving the additional information.
b). The number of those decisions/requests made within 40 days of
receiving the additional information.
c). The number of those decisions/requests made within 104 days of
receiving the additional information.
d). The number of those decisions/requests made 105 or more days after
receiving the additional information.
5. The total number of access requests still awaiting an eligibility
decision (outstanding) at the end of the quarter.
6. The total number of access decisions made during the quarter where the
applicant was found to be eligible.
7. The total number of access decisions made during the quarter where the
applicant was found to be not-eligible.
Thank you,
Stuart
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Stuart
Freedom of Information Request: Acknowledgement
Thank you for your request of 11 December 2024, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…Please provide the following figures for these quarters:
• 2023-24 Q1 (1 July 2023 – 30 September 2023)
• 2024-25 Q1 (1 July 2024 – 30 September 2024)
1. The total number of access requests carried over (outstanding) from the
previous quarter.
2. The total number of access requests received during the quarter.
3. The total number of access decisions or requests for more information
made during the quarter, and;
a). The number of those decisions/requests made within 21 days of
receiving the access request.
b). The number of those decisions/requests made within 60 days of
receiving the access request.
c). The number of those decisions/requests made within 111 days of
receiving the access request.
d). The number of those decisions/requests made 112 or more days after
receiving the access request.
4. The total number of access decisions or requests for more information
made during the quarter, after more information had been provided, and;
a). The number of those decisions/requests made within 14 days of
receiving the additional information.
b). The number of those decisions/requests made within 40 days of
receiving the additional information.
c). The number of those decisions/requests made within 104 days of
receiving the additional information.
d). The number of those decisions/requests made 105 or more days after
receiving the additional information.
5. The total number of access requests still awaiting an eligibility
decision (outstanding) at the end of the quarter.
6. The total number of access decisions made during the quarter where the
applicant was found to be eligible.
7. The total number of access decisions made during the quarter where the
applicant was found to be not-eligible…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 12 December 2024. This
30-day period expires on 11 January 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 10 February 2025.
If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.
Please let us know if you agree by Wednesday 8 January 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear Cindy,
Thank you for your email. I don't agree to the extension. Hopefully, the Analytics, Data, and Actuarial Division can gather it while fulfilling my other request for the same data, covering a different time period, which I've been waiting on for 118 days.
Many thanks,
Stuart
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]