NDIA Assessment Pilot - Performance Metrics
Ben Fairless made this Freedom of Information request to National Disability Insurance Agency
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear National Disability Insurance Agency,
May I request a copy of the Performance Metrics and performance for each organisation currently participating in the NDIA Assessment Pilot?
I assume this would include things including but not limited to participant satisfaction, compliance metrics, and information on retention rates for the pilot.
If you can provide this information on a month-to-month basis for each partner organisation that would be appreciated.
Please consider this request under administrative access. If it cannot be treated as an administrative access request, please consider it a formal FOI request.
Yours faithfully,
Ben Fairless
Thank you for contacting the National Disability Insurance Agency (NDIA).
Freedom of Information
If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt. We may be in touch with you sooner if your request is
too large or vague.
We are committed to processing all requests as quickly as possible. We
will keep in regular contact with you, especially if there's any delay in
making a decision.
Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...
Please contact us at [2][NDIA request email] if you have any questions or
require help.
Participant Information Access
If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.
To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...
Please contact us at [4][email address] if you have any
questions or require help.
Other enquiries
If your message is for something else, you should direct it to
[5][email address].
If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.
If your message is urgent, you can call our National Conact Centre on 1800
800 110.
Warm regards
NDIA FOI Team
Email: [6][email address]
References
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1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
Dear Ben Fairless
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
require the attachment in a different format, please let us know.
We will process your request as quickly as possible. We will also keep in
regular contact with you, especially if there's any delay. At this stage,
you can expect to hear from us on or before 14 May 2021.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial & FOI Branch
Government Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
References
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1. mailto:[NDIA request email]
Our reference: RQ21/01227
Agency reference: FOI 20/21-0643
Mr Ben Fairless
Sent by email: [1][FOI #7231 email]
Extension of time application by the National Disability Insurance Agency
Dear Mr Fairless
I write to advise that on 12 May 2021, the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.
The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.
The NDIA has advised the OAIC that:
· On 14 April 2021, the NDIA received your FOI request.
· The NDIA advise that recently a large number of FOI requests
were received within a short period of time.
· The NDIA advises that initial consultations with relevant
business areas have been completed.
· The NDIA considers your request to be highly sensitive and
complex in nature as additional consultation with several business areas
including internal staff is required.
· The NDIA was due to provide you with a decision on your FOI
request on 14 May 2021.
· The NDIA has advised that due to staff engagement involving
additional senate estimates and multiple Committee hearings, this impacted
the NDIA’s ability to conduct FOI consultations and searches.
· A further complexity involved the major structural changes with
key staff to address and resolve the staffing shortage due to the
significantly increased workload.
· An extension to 13 June 2021, will provide the NDIA additional
time to engage with relevant business areas and staff to finalise the
additional searches, allow reasonable time to consult with the Minister’s
Office and finalise the decision.
The NDIA has requested an extension of 30 days to 13 June 2021. I will
take any comments you may have to make into account when deciding the
application.
Please respond to this email by close of business 19 May 2021.If I do not
hear from you by this date, the decision maker will make a decision on the
basis of the information provided to me by the NDIA.
You will be notified of the decision once the matter has been finalised.
Further information about extension of time requests may be found on our
website at [2]Extensions of time.
Contact
If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [3][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.
Kind regards,
[4][IMG] Jasmin Clarke | Assistant
Review and Investigation
Advisor
Investigations and Compliance
Freedom of information
Regulatory Group
Office of the Australian
Information Commissioner
GPO Box 5218 Sydney NSW 2001 |
[5]oaic.gov.au
+61 2 9284 9847 |
[6][email address]
[10]Subscribe [11]Subscribe to
[7]Facebook | [8]LinkedIn | [9]Twitter | icon Information
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References
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1. mailto:[FOI #7231 email]
2. https://www.oaic.gov.au/freedom-of-infor...
3. mailto:[email address]
4. https://www.oaic.gov.au/
5. http://www.oaic.gov.au/
6. mailto:[email address]
7. http://www.facebook.com/OAICgov
8. https://www.linkedin.com/company/office-...
9. https://twitter.com/OAICgov
11. https://www.oaic.gov.au/media-and-speech...
Our reference: RQ21/01227
Agency reference: FOI 20/21-0643
Mr Ben Fairless
Sent by email: [1][FOI #7231 email]
Extension of time under s 15AB
Dear Mr Fairless
Please find attached a decision of today’s date for an extension of time
from the National Disability Insurance Agency.
Sincerely
[2][IMG] Jasmin Clarke | Assistant
Review and Investigation
Advisor
Investigations and Compliance
Freedom of information
Regulatory Group
Office of the Australian
Information Commissioner
GPO Box 5218 Sydney NSW 2001 |
[3]oaic.gov.au
+61 2 9284 9847 |
[4][email address]
[8]Subscribe [9]Subscribe to
[5]Facebook | [6]LinkedIn | [7]Twitter | icon Information
Matters
From: Jasmin Clarke
Sent: Monday, 17 May 2021 2:54 PM
To: [FOI #7231 email]
Subject: RQ21/01227 - Extension of time application by the National
Disability Insurance Agency - Consultation [SEC=OFFICIAL]
Our reference: RQ21/01227
Agency reference: FOI 20/21-0643
Mr Ben Fairless
Sent by email: [10][FOI #7231 email]
Extension of time application by the National Disability Insurance Agency
Dear Mr Fairless
I write to advise that on 12 May 2021, the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.
The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.
The NDIA has advised the OAIC that:
· On 14 April 2021, the NDIA received your FOI request.
· The NDIA advise that recently a large number of FOI requests
were received within a short period of time.
· The NDIA advises that initial consultations with relevant
business areas have been completed.
· The NDIA considers your request to be highly sensitive and
complex in nature as additional consultation with several business areas
including internal staff is required.
· The NDIA was due to provide you with a decision on your FOI
request on 14 May 2021.
· The NDIA has advised that due to staff engagement involving
additional senate estimates and multiple Committee hearings, this impacted
the NDIA’s ability to conduct FOI consultations and searches.
· A further complexity involved the major structural changes with
key staff to address and resolve the staffing shortage due to the
significantly increased workload.
· An extension to 13 June 2021, will provide the NDIA additional
time to engage with relevant business areas and staff to finalise the
additional searches, allow reasonable time to consult with the Minister’s
Office and finalise the decision.
The NDIA has requested an extension of 30 days to 13 June 2021. I will
take any comments you may have to make into account when deciding the
application.
Please respond to this email by close of business 19 May 2021.If I do not
hear from you by this date, the decision maker will make a decision on the
basis of the information provided to me by the NDIA.
You will be notified of the decision once the matter has been finalised.
Further information about extension of time requests may be found on our
website at [11]Extensions of time.
Contact
If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [12][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.
Kind regards,
[13][IMG] Jasmin Clarke | Assistant
Review and Investigation
Advisor
Investigations and Compliance
Freedom of information
Regulatory Group
Office of the Australian
Information Commissioner
GPO Box 5218 Sydney NSW
2001 | [14]oaic.gov.au
+61 2 9284 9847 |
[15][email address]
[19]Subscribe [20]Subscribe
[16]Facebook | [17]LinkedIn | [18]Twitter | icon to Information
Matters
References
Visible links
1. mailto:[FOI #7231 email]
2. https://www.oaic.gov.au/
3. http://www.oaic.gov.au/
4. mailto:[email address]
5. http://www.facebook.com/OAICgov
6. https://www.linkedin.com/company/office-...
7. https://twitter.com/OAICgov
9. https://www.oaic.gov.au/media-and-speech...
10. mailto:[FOI #7231 email]
11. https://www.oaic.gov.au/freedom-of-infor...
12. mailto:[email address]
13. https://www.oaic.gov.au/
14. http://www.oaic.gov.au/
15. mailto:[email address]
16. http://www.facebook.com/OAICgov
17. https://www.linkedin.com/company/office-...
18. https://twitter.com/OAICgov
20. https://www.oaic.gov.au/media-and-speech...
Dear Ben Fairless
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
require this in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial & FOI Branch
Government Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
References
Visible links
1. mailto:[NDIA request email]
Dear Ausilia Woodhead,
As part of the consultation process, can you provide a list of the documents you have identified as being relevant? I can then advise which documents I would like and which documents are not relevant to my request.
Yours sincerely,
Ben Fairless
Thank you for contacting the National Disability Insurance Agency (NDIA).
Freedom of Information
If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt. We may be in touch with you sooner if your request is
too large or vague.
We are committed to processing all requests as quickly as possible. We
will keep in regular contact with you, especially if there's any delay in
making a decision.
Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...
Please contact us at [2][NDIA request email] if you have any questions or
require help.
Participant Information Access
If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.
To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...
Please contact us at [4][email address] if you have any
questions or require help.
Other enquiries
If your message is for something else, you should direct it to
[5][email address].
If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.
If your message is urgent, you can call our National Conact Centre on 1800
800 110.
Warm regards
NDIA FOI Team
Email: [6][email address]
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
Dear Ben Fairless
Thank you for your correspondence in relation to FOI 20/21-0643.
In your email, you have requested a list of relevant documents that fall
within the scope of your request as part of the formal consultation under
section 24AB.
As noted in our correspondence of 4 June 2021, searches have returned more
than 235 individual documents (excluding attachments to those documents),
which may fall within scope of your request for information.
In order to provide you with an accurate list of documents that may be
relevant, we would need to inspect all pages of each individual document
to identify whether it falls in scope. As previously identified, the work
involved in creating this list would be an unreasonable diversion of
resources.
We are happy to continue working with you to assist in identifying a
reasonable scope. Under the FOI Act you can also choose to indicate that
you do not wish to revise the request, or withdraw the request.
In the meantime, please don’t hesitate to contact [1][NDIA request email] if
you have any questions, or require help.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial & FOI Branch
Government Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
Dear Ben Fairless
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
require this attachment in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial & FOI Branch
Government Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
References
Visible links
1. mailto:[NDIA request email]