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Dear Mr Tweedale

Please find attached correspondence in relation to your request under the
Freedom of Information Act 1982.

Request for an extension of the timeframe to process your request

Due to the unprecedented demand on Services Australia to support the
delivery of the Government’s response to the COVID-19 pandemic, the FOI
team has been redeployed to assist with the processing of the COVID-19
Disaster Recovery Payment.

Accordingly, the agency is unlikely to be in a position to provide you
with a decision by the current due date of 12 August 2021. On this basis I
respectfully request an additional 30 day extension of time to process
your request.

The effect of this extension of time would mean a decision would be due on
13 September 2021. If however, we are able to process your request and
provide you with a decision before this date we will do so.

Could you please respond to this email by close of business Wednesday, 21
July 2021 by using the reply function in the email and stating “I Agree”,
to confirm that you accept the extension of time.

Thank you for your patience and understanding as we process your request.

Yours sincerely,

FOI Registration Officer

[1][email address]

Freedom of Information Team

LEGAL SERVICES DIVISION

[2]cid:image001.jpg@01D6B8DA.3399D830

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

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subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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                Thank you for making a freedom of information (FOI)
request to Services Australia. The FOI team is operating with reduced
capacity due to Services Australia’s  role in the delivery of the COVID-19
Disaster Payments.

The following is intended for people who are making an FOI request only

If your request is not essential at this time, please consider withdrawing
your request and applying again in the future. To withdraw your request,
please respond to this email confirming you agree to withdraw your FOI
request.

Timeframe for processing your request

As staff have been diverted to process urgent COVID-19 Disaster Payments,
we require additional time to process the request. We are seeking your
agreement to extend the processing time of your request by 30 days. This
means you can expect to receive a decision from us no later than 60 days
after Services Australia receives your FOI request.

Could you please respond to this email stating “I Agree”, to confirm that
you accept the extension of time.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

We will endeavour to process your FOI request within the extended
statutory timeframe however this may not be possible. 

We will not respond to ‘reminder’ or follow up emails so that we can focus
on processing your request as expeditiously as possible.

We thank you for your understanding and patience during this difficult
time for all Australians.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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Dear Mr Tweedale,

Please find attached a decision from Services Australia dated 13 September
2021 in relation to your request under the Freedom of Information Act
1982.

Yours sincerely,

Philippa, Authorised FOI Decision Maker

[1][email address]

Freedom of Information Team

LEGAL SERVICES DIVISION

[2]cid:image001.jpg@01D6B8DA.3399D830

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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Dear Mr Tweedale,

Please find attached the Acknowledgement Letter related to your Freedom of
Information (FOI) request.

Information Access Branch

LEGAL SERVICES DIVISION

[1]cid:image002.jpg@01D6BC07.2D63B370

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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Dear Mr Tweedale,

Please find attached the decision letter relating to your internal review
request.

Kind regards,

Hannah

Information Access Branch

LEGAL SERVICES DIVISION

[1]cid:image002.jpg@01D6BC07.2D63B370

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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