ME/CFS: how to manage this neurological disability
Dear National Disability Insurance Agency,
I am seeking copies of correspondence/phone call logs, emails relating to how to manage ME/CFS between July 2023 to September 2024.
I do not require a copy of the TAB reference document for ME/CFS that may be found at
https://www.righttoknow.org.au/request/t...
Yours faithfully,
Julie Keys
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
I am still waiting for a response to this request.
Please advise when you intend to respond.
Yours faithfully,
Julie Keys
Dear Julie Keys,
Thank you for your email. Your request has been registered under FOI
24/25-0303.
We sincerely apologise for the delay in providing you with the information
you have requested. Due to a large increase in FOI requests over recent
months, we are currently experiencing delays in processing matters. As a
result, we have not been able to process your matter within 30 days.
Once your matter is allocated to a staff member a decision maker or admin
officer will contact you to advise the matter has progressed and next
steps if appropriate.
If you would like to discuss your request, please contact us at
[1][NDIA request email] and advise of a suitable time to call.
We offer our sincerest apologies for the inconvenience caused.
Kind regards
Ayobami
Freedom of Information Team
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Julie Keys <[3][FOI #12019 email]>
Sent: Friday, October 11, 2024 10:04 AM
To: foi <[4][NDIA request email]>
Subject: Re: Freedom of Information request - ME/CFS: how to manage this
neurological disability
[You don't often get email from
[5][FOI #12019 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I am still waiting for a response to this request.
Please advise when you intend to respond.
Yours faithfully,
Julie Keys
-----Original Message-----
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
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7. https://www.ndis.gov.au/about-us/policie...
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9. https://www.ndis.gov.au/about-us/policie...
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11. https://www.ndis.gov.au/about-us/policie...
12. https://www.ndis.gov.au/about-us/policie...
13. https://www.ndis.gov.au/participants/usi...
14. https://www.ndis.gov.au/participants/usi...
15. https://www.ndis.gov.au/providers/workin...
16. https://www.ndis.gov.au/providers/workin...
17. https://data.ndis.gov.au/
18. https://data.ndis.gov.au/
19. mailto:[ndia
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