Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency). 

This email acknowledges your correspondence and provides some general
information in relation to FOI. 

Charges 

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information. 

Your address 

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes. 

Administrative release of documents 

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties. 

Exclusion of staff details 

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act. 

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Our reference: LEX 78126

Dear Jay,

Acknowledgement of your Freedom of Information Request

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act). You requested access to:

Commencement of Identity 106-07040070
Identity Confirmation 106-09010000
Alternative Identity 106-07040050
Alternative Identity reviews 106-07040060
Identity confirmation and refugees 005-02010000
Coding identity documents 106-09010010

Your request was received by Services Australia (the Agency) on 30 January
2024 and the 30 day statutory period for processing your request commenced
from the day after that date. You should therefore expect a decision from
us by 29 February 2024. The period of 30 days may be extended if we need
to consult third parties or for other reasons. We will advise you if this
happens.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. You have advised your electronic address is
[1][FOI #11059 email]. We will send all notices
and correspondence to this address. Please advise us as soon as possible
if you wish correspondence to be sent to another address or if your
address changes. If you do not advise us of changes to your address,
correspondence and notices will continue to be sent to the address
specified above.

Administrative Release of Documents

The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. Unless you advise us otherwise, in processing your request we may
provide you with documents under these arrangements where appropriate and
any parts of your FOI request that are addressed by documents released
under the arrangements will be considered to be withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.

Disclosure Log

Please note information released under the FOI Act may be published in a
disclosure log on the agency's website. Section 11C of the FOI Act
requires this publication, however it is subject to certain exceptions,
including where publication of personal, business, professional or
commercial information would be unreasonable.

Exclusion of junior staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

Further assistance

If you have any questions please email
[2][Services Australia request email]

Yours sincerely,

Elizabeth

FOI Officer

FOI and Reviews Branch, Legal Services Division

[3]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

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References

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1. mailto:[FOI #11059 email]
2. mailto:[Services Australia request email]

Dear Jay,

Please find attached the decision letter and documents relating to your
request for access to documents held by Services Australia, under the
Freedom of Information Act 1982.

If you are unable to open the attachments please contact me by replying to
this email.

Kind Regards,

Elizabeth

FOI Officer

FOI and Reviews Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

show quoted sections

References

Visible links