Hobson's Bay City Council - Risk Management Practices

Resident made this Freedom of Information request to Hobsons Bay City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Hobsons Bay City Council should have responded by now (details). You can complain by requesting an internal review.

Dear Hobsons Bay City Council,

Can you please provide a copy of:
- Council's Risk Appetite
- Council's Risk Acceptance Process
- Council's Risk Register

Yours faithfully,

Resident

Customer Service Inbox, Hobsons Bay City Council

Thank you for contacting Hobsons Bay City Council.

Your email will be responded to and forwarded to the relevant department
of Council as soon as possible. We are currently experiencing a high
volume of enquiries and our response time may be up to 5 business days.

We provide a wide range of services and programs to support our diverse
community, which is more important than ever during these changing times.
If you, or someone you know, speaks a language other than English, and
would like to hear about Council services and support programs in your
first language, please contact our Language Line on 9932 1212 to speak
with an interpreter. 

If your enquiry requires immediate attention please call us on 1300 179
944 or chat live with one of our Officers during business hours. Our
operating hours are Monday to Friday, 8am to 5pm. You can also utilise our
call back feature if you cannot wait on hold.

For urgent after hours service requests that cannot wait until the next
working day please call 9947 4685.

While you are waiting for us to respond feel free to access Hobsons Bay
City Council news and information on our website or keep up to date by
following us on Facebook and Twitter.

This is an automated reply. Please do not respond to this message.

Hobsons Bay City Council
115 Civic Parade, Altona
PO Box 21, Altona 3018
T: 1300 179 944 | F: 9932 1039
W:[1]www.hobsonsbay.vic.gov.au
NRS users phone 133 677 and quote 1300 179 944
Language Line 9932 1212 

References

Visible links
1. https://outlook.office.com/mail/[Hobsons Bay City Council request email]/options/mail/www.hobsonsbay.vic.gov.au

Customer Service Inbox, Hobsons Bay City Council

1 Attachment

Thank you for contacting Hobsons Bay City Council
We have forwarded your enquiry to the governance department of Council for
follow up
Your reference number for this request is A3539396
If you have any further enquiries please feel free to [1]contact us.
     
Kind regards,
Mason
Customer Focus Officer
Hobsons Bay City Council
T: 1300 179 944
NRS users phone 133 677 and quote 03 9932 1000  
Language Line 9932 1212 
[2]Sent from Front

On May 10, 2021, 12:55 PM GMT+10
[3][FOI #7319 email] wrote:

Dear Hobsons Bay City Council,

Can you please provide a copy of:
- Council's Risk Appetite
- Council's Risk Acceptance Process
- Council's Risk Register

Yours faithfully,

Resident

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #7319 email]

Is [5][Hobsons Bay City Council request email] the wrong address for
Freedom of Information requests to Hobsons Bay City Council? If so,
please contact us using this form:
[6]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses
will be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Hobsons Bay City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Hobsons Bay City Council's handling of my FOI request 'Hobson's Bay City Council - Risk Management Practices'.

The FOI has gone unactioned since May 11 2021.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/h...

Yours faithfully,

Resident

Customer Service Inbox, Hobsons Bay City Council

Thank you for contacting Hobsons Bay City Council.

Your email will be responded to and forwarded to the relevant department
of Council as soon as possible. We are currently experiencing a high
volume of enquiries and our response time may be up to 5 business days.

We provide a wide range of services and programs to support our diverse
community, which is more important than ever during these changing times.
If you, or someone you know, speaks a language other than English, and
would like to hear about Council services and support programs in your
first language, please contact our Language Line on 9932 1212 to speak
with an interpreter. 

If your enquiry requires immediate attention please call us on 1300 179
944 or chat live with one of our Officers during business hours. Our
operating hours are Monday to Friday, 8am to 5pm. You can also utilise our
call back feature if you cannot wait on hold.

For urgent after hours service requests that cannot wait until the next
working day please call 9947 4685.

While you are waiting for us to respond feel free to access Hobsons Bay
City Council news and information on our website or keep up to date by
following us on Facebook and Twitter.

This is an automated reply. Please do not respond to this message.

Hobsons Bay City Council
115 Civic Parade, Altona
PO Box 21, Altona 3018
T: 1300 179 944 | F: 9932 1039
W:[1]www.hobsonsbay.vic.gov.au
NRS users phone 133 677 and quote 1300 179 944
Language Line 9932 1212 

References

Visible links
1. https://outlook.office.com/mail/[Hobsons Bay City Council request email]/options/mail/www.hobsonsbay.vic.gov.au

Customer Service Inbox, Hobsons Bay City Council

1 Attachment

Dear Resident ,
Thank you for contacting Hobsons Bay City Council.
We have forwarded your email to the Governance department of Council for
follow up.
Your reference number for this request is A3589711.
If you have any further enquiries please feel free to [1]contact us.
     
Kind regards,
Grace
Customer Focus Officer
Hobsons Bay City Council
T: 1300 179 944
NRS users phone 133 677 and quote 03 9932 1000  
Language Line 9932 1212 
[2]Sent from Front

On August 20, 2021, 9:01 PM GMT+10
[3][FOI #7319 email] wrote:

Dear Hobsons Bay City Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Hobsons Bay City Council's
handling of my FOI request 'Hobson's Bay City Council - Risk Management
Practices'.

The FOI has gone unactioned since May 11 2021.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[4]https://www.righttoknow.org.au/request/h...

Yours faithfully,

Resident

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #7319 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[6]https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses
will be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections