Eligibility reassessment internal documents
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents:
[ START SCOPE OF REQUEST ]
All published and draft internal policies, knowledge articles, standard operating procedures, checklists, forms, templates, or other internal guidance pertaining to:
1. Identifying participants for ‘eligibility reassessment’
2. Conducting an ‘eligibility reassessment’
3. Finalising an ‘eligibility reassessment’
4. Internal review of an ‘eligibility reassessment’ decision
5. External review of an ‘eligibility reassessment’ decision
6. Reinstating a participant after an ‘eligibility reassessment’ decision is overturned on appeal
7. Assessing and deciding whether a participant who was previously removed as a result of an ‘eligibility reassessment’ is eligible for NDIS upon receiving a new access request
Please include all identified documents in full, I consider all parts of a document to be relevant. This also includes the 'version control' information for every document.
[ END SCOPE OF REQUEST ]
Yours faithfully,
Elias
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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and delete all electronic and hard copies of this transmission together
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mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
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9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
The ‘Eligibility reassessment internal documents‘ request was sent on November 27th 2024. By law the NDIA should have responded to the request. Please explain why the decision is currently overdue without any acknowledgment.
Yours faithfully,
Elias
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Elias,
Thank you for your email, and I'm sorry for the delay in responding to your request. Unfortunately this one was a human error as I overlooked this case in my list.
I am currently working on the decision for your request, and expect to have a response to you in coming days.
I note you also have two recent requests, I will make sure these are moved along to processing promptly.
Thanks and regards
Cindy
Cindy - CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.
-----Original Message-----
From: foi <[NDIA request email]>
Sent: Friday, 17 January 2025 8:27 AM
To: Nutley, Cindy <[email address]>
Cc: foi <[NDIA request email]>
Subject: FW: Freedom of Information request - Eligibility reassessment internal documents [SEC=OFFICIAL]
Good morning Cindy
You have a response from Elias re: [57855] FOI-2 24/25-0830 (Elias)
Kind regards
Tanya
Triage Officer
Freedom of Information (FOI) Team
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
E [NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.
-----Original Message-----
From: Elias <[FOI #12394 email]>
Sent: 12 January 2025 00:49
To: foi <[NDIA request email]>
Subject: Re: Freedom of Information request - Eligibility reassessment internal documents
[You don't often get email from [FOI #12394 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
The 'Eligibility reassessment internal documents' request was sent on November 27th 2024. By law the NDIA should have responded to the request. Please explain why the decision is currently overdue without any acknowledgment.
Yours faithfully,
Elias
-----Original Message-----
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what's available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
11. mailto:[NDIA request email]
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Please use this email address for all replies to this request:
[FOI #12394 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
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Dear Elias
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require this/these in a different format, please let us
know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
If you would like to discuss by phone instead, please reply with your best
contact number and I will get in touch.
Kind regards
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E – [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Elias [6][FOI #12394 email]
Sent: Wednesday, 27 November 2024 4:42 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - Eligibility reassessment
internal documents
[You don't often get email from
[8][FOI #12394 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following documents:
[ START SCOPE OF REQUEST ]
All published and draft internal policies, knowledge articles, standard
operating procedures, checklists, forms, templates, or other internal
guidance pertaining to:
1. Identifying participants for ‘eligibility reassessment’
2. Conducting an ‘eligibility reassessment’
3. Finalising an ‘eligibility reassessment’
4. Internal review of an ‘eligibility reassessment’ decision
5. External review of an ‘eligibility reassessment’ decision
6. Reinstating a participant after an ‘eligibility reassessment’ decision
is overturned on appeal
7. Assessing and deciding whether a participant who was previously removed
as a result of an ‘eligibility reassessment’ is eligible for NDIS upon
receiving a new access request
Please include all identified documents in full, I consider all parts of a
document to be relevant. This also includes the 'version control'
information for every document.
[ END SCOPE OF REQUEST ]
Yours faithfully,
Elias
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12394 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12394 email]
9. https://aka.ms/LearnAboutSenderIdentific...
Dear Cindy,
I would like to propose the following revised scope. Please contact me if this doesn’t address the practical refusal adequately and I will make further adjustments before the consultation period concludes.
I agree to including the 6 documents you named:
1. Standard Operating Procedure - Complete the plan reassessment (full)
2. Internal FAQ - Eligibility Reassessment FAQs
3. Knowledge Article - When to refer the participant for an eligibility reassessment
4. Knowledge Article - Complete the eligibility reassessment check
5. Knowledge Article - Finalise eligibility assessment
6. Knowledge Article - Finalise a revocation after an eligibility assessment
I would also like to make the addition of:
7. All other published, current knowledge articles in PACE that have “eligibility reassessment” or “eligibility assessment” in the title
I also find the following two points to be important and unlikely to be addressed by the documents you have named. Is there a way to have them addressed in this request without incurring a practical refusal?
- Knowledge articles, standard operating procedures, or guides pertaining to:
A. Reinstating a participant after an ‘eligibility reassessment’ decision is overturned on appeal (internal review or external review at the ART)
B. Assessing and deciding whether a participant who was previously removed as a result of an ‘eligibility reassessment’ is eligible for NDIS upon receiving a new access request
As stated in my original request, I consider all parts of a document to be relevant and ask that any document identified is included in full. This also includes the ‘version control’ information for each document.
Thank you for your further consideration of the matter. Please contact me if changes are still required to process the request.
Yours sincerely,
Elias
Dear Elias,
Thanks for getting back to me on this one and for agreeing to the revised
scope.
For point 7, a quick initial search has shown that there are less than 30
knowledge articles in PACE with “eligibility assessment” or “eligibility
reassessment” in the title, so I believe this is practical to include in
the request.
Your request for parts A and B (reinstating or new access following
reassessment) are slightly more complex and I haven’t been able to find
results in a simple search. However, as your request explicitly limits the
request to knowledge articles, standard operating procedures and guides, I
believe you’ve provided enough detail for us to conduct a reasonable
search.
As such, I think the new scope is as follows:
I request the following documents from the NDIA Intranet and PACE:
1. Standard Operating Procedure - Complete the plan reassessment (full)
2. Internal FAQ - Eligibility Reassessment FAQs
3. Knowledge Article - When to refer the participant for an eligibility
reassessment
4. Knowledge Article - Complete the eligibility reassessment check
5. Knowledge Article - Finalise eligibility assessment
6. Knowledge Article - Finalise a revocation after an eligibility
assessment
7. All other published, current knowledge articles in PACE that have
“eligibility reassessment” or “eligibility assessment” in the title
I also request a search for the following documents held by the NDIA -
knowledge articles, standard operating procedures, or guides pertaining
to:
A. Reinstating a participant after an ‘eligibility reassessment’ decision
is overturned on appeal (internal review or external review at the ART)
B. Assessing and deciding whether a participant who was previously removed
as a result of an ‘eligibility reassessment’ is eligible for NDIS upon
receiving a new access request
As stated in my original request, I consider all parts of a document to be
relevant and ask that any document identified is included in full. This
also includes the ‘version control’ information for each document.
Can you please review the above, and confirm if you are happy to proceed
with this revised scope?
Thanks and regards
Cindy – CGN062
-----Original Message-----
From: Elias <[1][FOI #12394 email]>
Sent: Saturday, 25 January 2025 2:04 AM
To: foi <[2][NDIA request email]>
Subject: Re: FOI 24/25-0830 – Your request for information - Request
consultation [SEC=OFFICIAL]
Dear Cindy,
I would like to propose the following revised scope. Please contact me if
this doesn’t address the practical refusal adequately and I will make
further adjustments before the consultation period concludes.
I agree to including the 6 documents you named:
1. Standard Operating Procedure - Complete the plan reassessment (full)
2. Internal FAQ - Eligibility Reassessment FAQs
3. Knowledge Article - When to refer the participant for an eligibility
reassessment
4. Knowledge Article - Complete the eligibility reassessment check
5. Knowledge Article - Finalise eligibility assessment
6. Knowledge Article - Finalise a revocation after an eligibility
assessment
I would also like to make the addition of:
7. All other published, current knowledge articles in PACE that have
“eligibility reassessment” or “eligibility assessment” in the title
I also find the following two points to be important and unlikely to be
addressed by the documents you have named. Is there a way to have them
addressed in this request without incurring a practical refusal?
- Knowledge articles, standard operating procedures, or guides pertaining
to:
A. Reinstating a participant after an ‘eligibility reassessment’ decision
is overturned on appeal (internal review or external review at the ART)
B. Assessing and deciding whether a participant who was previously removed
as a result of an ‘eligibility reassessment’ is eligible for NDIS upon
receiving a new access request
As stated in my original request, I consider all parts of a document to be
relevant and ask that any document identified is included in full. This
also includes the ‘version control’ information for each document.
Thank you for your further consideration of the matter. Please contact me
if changes are still required to process the request.
Yours sincerely,
Elias
-----Original Message-----
Dear Elias
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require this/these in a different format, please let us
know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
If you would like to discuss by phone instead, please reply with your best
contact number and I will get in touch.
Kind regards
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E – [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #12394 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[4]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
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2. mailto:[NDIA request email]
3. mailto:[FOI #12394 email]
4. https://www.righttoknow.org.au/help/offi...
Dear Cindy,
Thank you for following that up. I'm happy to proceed with the scope you've listed.
Yours sincerely,
Elias
Hello again,
Thanks for getting back to me and agreeing on the new scope.
I've assigned it to the case management team to start searching for the documents and they will keep you updated on any progress.
Again, sorry for the delay in processing this request, and thanks for your cooperation in the scope revision process.
Thanks and regards
Cindy - CGN062
Senior Freedom of Information Officer
-----Original Message-----
From: Elias <[FOI #12394 email]>
Sent: Wednesday, 29 January 2025 8:29 PM
To: Nutley, Cindy <[email address]>
Subject: Re: FW: FOI 24/25-0830 - Your request for information - Request consultation [SEC=OFFICIAL]
Dear Cindy,
Thank you for following that up. I'm happy to proceed with the scope you've listed.
Yours sincerely,
Elias
-----Original Message-----
Dear Elias,
Thanks for getting back to me on this one and for agreeing to the revised
scope.
For point 7, a quick initial search has shown that there are less than 30
knowledge articles in PACE with "eligibility assessment" or "eligibility
reassessment" in the title, so I believe this is practical to include in
the request.
Your request for parts A and B (reinstating or new access following
reassessment) are slightly more complex and I haven't been able to find
results in a simple search. However, as your request explicitly limits the
request to knowledge articles, standard operating procedures and guides, I
believe you've provided enough detail for us to conduct a reasonable
search.
As such, I think the new scope is as follows:
I request the following documents from the NDIA Intranet and PACE:
1. Standard Operating Procedure - Complete the plan reassessment (full)
2. Internal FAQ - Eligibility Reassessment FAQs
3. Knowledge Article - When to refer the participant for an eligibility
reassessment
4. Knowledge Article - Complete the eligibility reassessment check
5. Knowledge Article - Finalise eligibility assessment
6. Knowledge Article - Finalise a revocation after an eligibility
assessment
7. All other published, current knowledge articles in PACE that have
"eligibility reassessment" or "eligibility assessment" in the title
I also request a search for the following documents held by the NDIA -
knowledge articles, standard operating procedures, or guides pertaining
to:
A. Reinstating a participant after an 'eligibility reassessment' decision
is overturned on appeal (internal review or external review at the ART)
B. Assessing and deciding whether a participant who was previously removed
as a result of an 'eligibility reassessment' is eligible for NDIS upon
receiving a new access request
As stated in my original request, I consider all parts of a document to be
relevant and ask that any document identified is included in full. This
also includes the 'version control' information for each document.
Can you please review the above, and confirm if you are happy to proceed
with this revised scope?
Thanks and regards
Cindy - CGN062
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #12394 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
********************************************************************** IMPORTANT: This e-mail is for the use of the intended recipient only and may contain information that is confidential, commercially valuable and/or subject to legal or parliamentary privilege. If you are not the intended recipient you are notified that any review, re-transmission, disclosure, dissemination or other use of, or taking of any action in reliance upon, this information is prohibited and may result in severe penalties. If you have received this e-mail in error please notify the sender immediately and delete all electronic and hard copies of this transmission together with any attachments. Please consider the environment before printing this e-mail **********************************************************************