Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

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Lei Ying

Right to Know

Only by email: [1][FOI #10721 email]

Dear Lei Ying

Acknowledgement of your Freedom of Information Request

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act). You requested access to:

I request a release of the following pages of the Operational Blueprint:

008-03030010 What is medical evidence for Disability Support Pension
(DSP)?

008-03030020 Diagnosis of a medical condition provided by an Assessment
Services Psychologist for Disability Support Pension (DSP)

008-03040010 Assessing Continuing Inability to Work (CITW)

008-03130030 Cancellation of Disability Support Pension (DSP)

008-03190000 Reviews and appeals for Disability Support Pension (DSP)
rejection or cancellation decisions.

Your request was received by Services Australia (the Agency) on 29
September 2023 and the 30 day statutory period for processing your request
commenced from the day after that date. You should therefore expect a
decision from us by 30 October 2023. The period of 30 days may be extended
if we need to consult third parties or for other reasons. We will advise
you if this happens.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. You have advised your electronic address is
[2][FOI #10721 email]. We will send all notices
and correspondence to this address. Please advise us as soon as possible
if you wish correspondence to be sent to another address or if your
address changes. If you do not advise us of changes to your address,
correspondence and notices will continue to be sent to the address
specified above.

Administrative Release of Documents

The Agency has administrative access arrangements (arrangements) for the
release of certain documents without the need for a formal FOI request.
Unless you advise us otherwise, in processing your request we may provide
you with documents under these arrangements where appropriate. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.

Disclosure Log

Please note information released under the FOI Act may be published in a
disclosure log on the Agency's website. Section 11C of the FOI Act
requires this publication, however it is subject to certain exceptions,
including where publication of personal, business, professional or
commercial information would be unreasonable.

Exclusion of junior staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

Further assistance

If you have any questions please email
[3][Services Australia request email].

Kind regards

Jan, FOI Officer

Freedom of Information Branch, Legal Services Division

[4]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

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References

Visible links
1. mailto:[FOI #10721 email]
2. mailto:[FOI #10721 email]
3. mailto:[Services Australia request email]

Dear Lei Ying

I am writing to you regarding your Freedom of Information (FOI) request.

I am currently in the process of reviewing the documents related to your
request, therefore the Agency is unlikely to be in a position to provide
you with a decision by the current due date of 30 October 2023. On this
basis, we respectfully request an additional 14 day extension of time to
process your request. The effect of the extension would mean the new
decision due date would be 13 November 2023. If we are able to process
your request and provide you with a decision before this date, we will do
so.

If you agree with this extension of time, we would appreciate if you could
please respond to this email stating ‘I agree’ by close of business
Wednesday 18 October 2023.

Kind regards

Jan, FOI Officer

Freedom of Information Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

show quoted sections

References

Visible links

Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

show quoted sections

Dear Lei Ying

I am writing to you regarding your Freedom of Information (FOI) request.

Thank you for your previous agreement to a 14 day extension of time dated
16 October 2023. 

I am currently in the process of reviewing the documents relating to your
request and therefore the Agency is unlikely to be in a position to
provide you with a decision by the current due date of 13 November 2023.
On this basis, we respectfully request a further 10 day extension of time
to process your request. The effect of the extension would mean the new
decision due date would be 22 November 2023. If we are able to process
your request and provide you with a decision before this date, we will do
so.

If you agree with this extension of time, it would be of great assistance
if you could please respond to this email stating ‘I agree’ by close of
business 8 November 2023.

Kind regards

Jan, FOI Officer

FOI and Ombudsman Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

show quoted sections

References

Visible links

Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

show quoted sections

Dear Lei Ying

Please find attached the decision letter and documents relating to your
request for access to documents held by Services Australia, under the
Freedom of Information Act 1982.

If you are unable to open the attachments please contact me by replying to
this email.

Kind regards

Jan, FOI Officer

FOI and Ombudsman Branch, Legal Services Division

[1]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

show quoted sections

References

Visible links