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Documents Relating to the Sharing of DVA Client Information

noseyrosey made this Freedom of Information request to National Disability Insurance Agency as part of a batch sent to 45 authorities

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Dear FOI Officer,

I am making this request for access to documents under the Freedom of Information Act 1982 (Cth).

I seek access to any and all documents, records, data, and supporting material held by [Name of Agency] concerning the sharing of personal information originating from the Department of Veterans’ Affairs (DVA) over the last ten years. This includes any data transfers from or to the DVA, whether they were one-off exchanges or ongoing, systematic transfers of DVA client information, including personal, medical, financial, or service-related details concerning veterans or their dependents.

I am interested in obtaining a comprehensive understanding of what DVA client information [Authority name] has received or accessed and for what purposes. Specifically, I request:

All records of data sharing arrangements between DVA and [Authority name], including but not limited to memoranda of understanding, service-level agreements, emails, letters, meeting minutes, file transfer logs, internal reports, and instructions that outline what data was shared, when it was shared, and the format or system used for the transfer.

Any policies, procedures, guidelines, or frameworks that govern how [Authority name] requests, obtains, stores, handles, or uses DVA client information. This includes documents that detail the criteria for approving access to such data, any consent or authorization processes, security controls, and retention or destruction policies.

Copies of any ethics committee approvals, privacy impact assessments, internal review board decisions, or other documents that reflect deliberations or authorizations for obtaining DVA client information. This includes records that show the agency considered the ethical, legal, or privacy implications of receiving or using DVA client data.

Documents that outline the intended uses or practical applications of the DVA client data, such as project proposals, business cases, internal strategy papers, or briefings that explain why [Authority name] sought access to this information, how it was intended to be integrated into the agency’s operations, and any expected outcomes or benefits.

A representative sample (in a suitably de-identified or redacted form) of the data or data fields received, so long as providing this sample does not breach any exemption under the FOI Act. The purpose is to understand the nature and granularity of the information shared, without disclosing identifiable personal details.

If the only data [Authority name] received pertains solely to data linked to the Centrelink Confirmation eServices (CCeS) arrangements as described at https://www.servicesaustralia.gov.au/cen..., and there were no other forms of DVA data shared, then no CCeS-related data needs to be provided under this request.

I emphasize that I am not authorizing the transfer of this FOI request to the Department of Veterans’ Affairs or any other agency. If [Authority name] holds the requested information, it should provide it directly. If there are parts of this request that [Name of Agency] does not understand or believes are not held, I invite you to contact me to clarify or refine the scope under section 24AB of the FOI Act, rather than initiating a transfer. However, I do not consent to the transfer of this request to another entity. The FOI Act places the onus on agencies to process requests for documents they hold, and I expect [Authority name] to meet its responsibilities in this regard.

I note that the statutory timeframe for processing FOI requests is 30 days from the date of receipt. I do not consent to any extension of time due to internal reduced activity periods, holiday stand-down periods, or other internal operational issues. If [Authority name] considers that it cannot meet the 30-day timeframe, it may seek an extension from the Office of the Australian Information Commissioner as provided under section 15AB of the FOI Act. I request to be notified if such an application is made.

If you consider any part of this request too broad or complex, please contact me promptly to discuss refining its scope. I remain willing to consider adjustments that will assist efficient processing, provided that they occur within the statutory timeframe and do not undermine the substance of what I am seeking.

I believe that disclosure of these documents is in the public interest, as it promotes transparency and accountability in how government agencies access and use sensitive personal information about veterans. Should you consider charges applicable, I request that you exercise your discretion to reduce or waive them, given the importance of the matter and its alignment with the principles of open government and public accountability.

I look forward to receiving your acknowledgment and decision within the statutory timeframe. Please contact me at the details below if you require further clarification.

Yours sincerely,

Nosey

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

show quoted sections

References

Dear FOI Officer,

I am writing regarding my Freedom of Information (FOI) request submitted to the National Disability Insurance Agency (NDIA) on 14 December 2024. As the statutory timeframe for providing a decision under the Freedom of Information Act 1982 (Cth) expired on 13 January 2025, and no valid decision or extension was provided, this matter is now deemed refused under section 15AC of the FOI Act.

I have referred this matter to the Office of the Australian Information Commissioner (OAIC) for review, with submission reference number WEB-MR-25-00849. I have requested that the OAIC direct the NDIA to process and finalize my request without further delay and assess the handling of this matter to ensure compliance with the FOI Act.

I trust the NDIA will cooperate fully with the OAIC to resolve this matter promptly. Should you have any questions or require additional information, please do not hesitate to contact me via email.

Yours sincerely,
Nosey Rosey

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.

Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.

Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.

Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme

* The [3]Information Publication Scheme (IPS)

* The [4]myplace portal for participants

* The [5]myplace portal for providers

Access to Data

You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.

If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information

Information about how to make an FOI request can be found on our website:
[8]Freedom of Information

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.

Kind regards

Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

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Dear Nosey,

Thank you for your email of 14 December 2024 with a Freedom of Information
request.

I’m sorry for the delay in getting back to you. I have been reviewing the
scope of the request with my internal stakeholders.

Initially, I need to confirm that your request is intended for the
National Disability Insurance Agency (NDIA), as your submission doesn’t
state NDIA. In the meantime, I have proceeded assuming the request is
intended for the NDIA however I do need it in writing.

The existing request is too large and not specific enough for us to
initiate a search for documents.

However, having reviewed some of your interactions on the Right to Know
website with other agencies about the same matter, I can see that you have
already provided a revised scope in some cases.

The clarification of scope you have sent to the Australian Securities and
Investments Commission (ASIC) appears to be a strong application and the
NDIA would be able to initiate searches if you were to agree to the same
or similar scope for your application to NDIA.

The example of scope I propose is an updated version of the clarification
you sent to ASIC via the Right to Know website:

Clarification of Scope
I am specifically requesting documents held by the National Disability
Insurance Agency concerning systematic or broad data-sharing arrangements
with the Department of Veterans’ Affairs (DVA) over the past ten years.
This includes:

Formal Agreements - Memoranda of understanding (MOUs), service-level
agreements (SLAs), or other documents formalising the sharing of personal
information originating from DVA.
Governance Documents

Policies, procedures, or guidelines detailing how ASIC accesses, stores,
handles, or uses personal information from DVA.
Privacy and Ethical Deliberations - Any privacy impact assessments,
internal reviews, or ethical considerations recorded regarding the
receipt, use, or sharing of DVA data.
Purpose and Use - Documents such as project proposals, internal reports,
or briefings explaining why DVA client information was accessed or shared,
how it was intended to be used, and the expected outcomes.
Exclusions

I do not seek individual complaint files or personal information unless
necessary to illustrate the nature of systematic or broad data-sharing
arrangements.

Can you please advise if you agree to a revised scope as above, or if you
would like to further discuss scope options. At the same time, please
confirm in writing that this request is intended for the National
Disability Insurance Agency (NDIA).

I’m happy to discuss by phone if you’d prefer – if you’d like to speak by
phone, please provide your best contact number and I will give you a call.

Kind regards

Cindy

Cindy – CGN062

Senior Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

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Right to Know

Documents Relating to the Sharing of DVA Client Information

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