Documents Relating to the Determination of Level 3 Support Coordination Funding for NDIS Participants
Dear National Disability Insurance Agency,
I am requesting access to all documents, guidelines, policies, assessment tools, and internal communications relating to the determination and approval of Level 3 Support Coordination funding for NDIS participants.
Yours faithfully,
Gemma Jones
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Gemma Jones
Freedom of Information Request: Acknowledgement
Thank you for your request of 21 March 2025, made under the Freedom of Information Act 1982 (FOI Act), for copies of documents held by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"... I am requesting access to all documents, guidelines, policies, assessment tools, and internal communications relating to the determination and approval of Level 3 Support Coordination funding for NDIS participants..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 21 March 2025, with the 30-day period expiring on 20 April 2025.
The 30-day period can be extended in a number of ways, including with your agreement.
Extension of Time Request
Unfortunately, it is currently taking us a longer than 30-days to process FOI requests due to a very high volume of incoming matters.
I am therefore seeking your agreement to a 30-day extension of time under section 15AA of the FOI Act. If you agree to this extension, the new due date for us to decide on your request will be 20 May 2025.
Please let us know if you agree to the extension of time by 24 April 2025.
Explanation of Extension of Time Request
The reason I am seeking an extension of time is to ensure I preserve your review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal review if they are unsatisfied with the outcome of an FOI decision. However, this right of review lapses if a FOI decision is not made within the statutory timeframe.
Therefore, when an agency does not issue a decision within the statutory timeframe, they are deemed to have refused the request for documents. If this situation occurs, it will limit your options for a formal review to only contacting the Office of the Australian Information Commission (OAIC).
You are not obligated to agree to this request for an extension, and you would still retain your review rights with our regulatory body OAIC.
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from documents if the information would reasonably be regarded as irrelevant to a request for access.
Given the nature of your request, it does not seem NDIA staff members’ surnames and contact details would be relevant to you. However, if required please send a reply email confirming such details are relevant to your request.
Action Required
1. Please provide a response regarding our request for a 30-day extension of time, by 24 April 2025.
Next steps
I have completed some preliminary work on your request; however your matter will be allocated to an authorised FOI decision-maker for any further action.
The decision-maker may need to contact you to discuss a range of matters, including refining the scope of your request.
We will contact you using the email address you have provided, please advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or require assistance, please contact us at [NDIA request email].
Kind regards
FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.