Dear Megan

FREEDOM OF INFORMATION REQUEST – FOI 2024-178

We refer to your request received 13 March 2024 by the Department of
Education (the department) seeking access under the Freedom of Information
Act 1982 (the Act) to: 

              Please can you release a spreadsheet of data on all formal
complaints submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

This email is to inform you that your request has not been validly made.

Application Fee

Section 17(2A) of the Act requires a request to be accompanied by the
payment of the application fee, which is currently $31.80.

Payment can be made as follows:

o through the Victorian government FOI portal at the following
link: [1]https://online.foi.vic.gov.au/

o by money order addressed to the Department of Education and Training
and posted to:

Freedom of Information Manager
Department of Education
GPO Box 4367

MELBOURNE VIC 3001

The application fee may be waived or reduced if you can provide the
department with evidence that payment of the fee would cause you financial
hardship. We will accept a current health care card or other documentation
that shows you are in receipt of a government social security benefit. 
Please provide any evidence of financial hardship by email
to [2][email address]. Please include the reference contained in
the subject line of this email.

Deadline for Responding

Please respond in writing to the issues raised above by 30 April 2024 so
that the department can commence processing your request. Should we not
hear from you by this date, we will assume you do not wish to proceed with
your request and no further action will be taken by the department.

Contact

If you have any queries regarding this matter, please contact the FOI Unit
on (03) 7022 0856 or by email at [3][email address].

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: 03 7022 0856

E: [4][email address]
W: [5]www.education.vic.gov.au

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

References

Visible links
1. https://online.foi.vic.gov.au/
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]
5. http://www.education.vic.gov.au/

Dear Megan

FREEDOM OF INFORMATION REQUEST – FOI 2024-178

We refer to your request received 13 March 2024 by the Department of
Education (the department) and payment of the application fee on 10 April
2024.

We confirm you are seeking access under the Freedom of Information Act
1982 (the Act) to: 

Please can you release a spreadsheet of data on all formal complaints
submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

This email is to acknowledge your application is now valid and processing
of your request will commence.

We will contact you as this matter progresses.

If you have any queries regarding this matter, please contact the FOI Unit
on (03) 7022 0856 or by email at [1][email address]. 

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: 03 7022 0856

E: [2][email address]
W: [3]www.education.vic.gov.au

From: FOI Unit <[email address]>
Sent: Tuesday, April 9, 2024 3:41 PM
To: Megan <[FOI #11227 email]>
Subject: FOI Request: FOI 2024-178 - Invalid request - Section 17(2)
consultation

Dear Megan

FREEDOM OF INFORMATION REQUEST – FOI 2024-178

We refer to your request received 13 March 2024 by the Department of
Education (the department) seeking access under the Freedom of Information
Act 1982 (the Act) to: 

              Please can you release a spreadsheet of data on all formal
complaints submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

This email is to inform you that your request has not been validly made.

Application Fee

Section 17(2A) of the Act requires a request to be accompanied by the
payment of the application fee, which is currently $31.80.

Payment can be made as follows:

o through the Victorian government FOI portal at the following
link: [4]https://online.foi.vic.gov.au/

o by money order addressed to the Department of Education and Training
and posted to:

Freedom of Information Manager
Department of Education
GPO Box 4367

MELBOURNE VIC 3001

The application fee may be waived or reduced if you can provide the
department with evidence that payment of the fee would cause you financial
hardship. We will accept a current health care card or other documentation
that shows you are in receipt of a government social security benefit. 
Please provide any evidence of financial hardship by email
to [5][email address]. Please include the reference contained in
the subject line of this email.

Deadline for Responding

Please respond in writing to the issues raised above by 30 April 2024 so
that the department can commence processing your request. Should we not
hear from you by this date, we will assume you do not wish to proceed with
your request and no further action will be taken by the department.

Contact

If you have any queries regarding this matter, please contact the FOI Unit
on (03) 7022 0856 or by email at [6][email address].

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: 03 7022 0856

E: [7][email address]
W: [8]www.education.vic.gov.au

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.education.vic.gov.au/
4. https://online.foi.vic.gov.au/
5. mailto:[email address]
6. mailto:[email address]
7. mailto:[email address]
8. http://www.education.vic.gov.au/

Official

Dear Megan

FREEDOM OF INFORMATION REQUEST – REQUEST FOR EXTENSION TO DUE DATE – FOI
2024-178

We refer to your request under the Freedom of Information Act 1982 (the
Act) requesting access to:

Please can you release a spreadsheet of data on all formal complaints
submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

Please be advised that due to the current high volume of requests within
the FOI Unit it is unlikely that we will be able to process your
application by the statutory deadline.

Therefore, we kindly request your consideration of an extension of 30-days
to process your application, in accordance with section 21(2)(b) of the
Act.

Please note that, if you agree to this extension, the new due date for
your request will be 11 June 2024.

Please respond at your earliest convenience to advise whether you agree to
a 30-day extension. Thank you for your consideration and understanding. We
will endeavour to complete your request as soon as possible.

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: (03) 7022 0856

E: [1][email address]
W: [2]www.education.vic.gov.au

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

References

Visible links
1. mailto:[email address]
2. http://www.education.vic.gov.au/

Dear Megan

FREEDOM OF INFORMATION REQUEST – REQUEST FOR FURTHER EXTENSION TO DUE DATE – FOI
2024-178

We refer to your request under the Freedom of Information Act 1982 (the
Act) requesting access to:

Please can you release a spreadsheet of data on all formal complaints
submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

Please be advised that due to the current high volume of requests within
the FOI Unit and significant staff movement it is unlikely that we will be
able to process your application by the statutory deadline (11 June 2024).
We note that you previously agreed to a 30 day extension until 11 June
2024.

Therefore, we kindly request your consideration of an extension of a
further 14-days to process your application, in accordance with section
21(2)(b) of the Act.

Please note that, if you agree to this extension, the new due date for
your request will be 25 June 2024.

Please respond at your earliest convenience to advise whether you agree to
a 14-day extension. Thank you for your consideration and understanding. We
will endeavour to complete your request as soon as possible.

Yours sincerely

Freedom of Information Unit | Assurance, Knowledge and Executive Services

Department of Education

2 Treasury Place, East Melbourne VIC 3002

E: [1][email address]

W: [2]www.vic.gov.au/education

[3]Graphical user interface, text Description automatically generated

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

From: FOI Unit <[email address]>
Sent: Monday, May 6, 2024 3:19 PM
To: [FOI #11227 email]
Subject: FOI 2024-178 - Request for extension to due date

Dear Megan

FREEDOM OF INFORMATION REQUEST – REQUEST FOR EXTENSION TO DUE DATE – FOI
2024-178

We refer to your request under the Freedom of Information Act 1982 (the
Act) requesting access to:

Please can you release a spreadsheet of data on all formal complaints
submitted against all government schools in Victoria.

The fields of data to include: the school name, type of school
(mainstream, special), number of formal complaints.

By year, from 2000 to 2023.

Please be advised that due to the current high volume of requests within
the FOI Unit it is unlikely that we will be able to process your
application by the statutory deadline.

Therefore, we kindly request your consideration of an extension of 30-days
to process your application, in accordance with section 21(2)(b) of the
Act.

Please note that, if you agree to this extension, the new due date for
your request will be 11 June 2024.

Please respond at your earliest convenience to advise whether you agree to
a 30-day extension. Thank you for your consideration and understanding. We
will endeavour to complete your request as soon as possible.

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: (03) 7022 0856

E: [4][email address]
W: [5]www.education.vic.gov.au

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

References

Visible links
1. mailto:[email address]
2. http://www.vic.gov.au/education
4. mailto:[email address]
5. http://www.education.vic.gov.au/

Dear Megan

Thank you for your response regarding our request for a further 14 -day extension to the due date for your request.

As agreed, the due date for a decision for your request is now 25 June 2024.

We will endeavour to process your request as quickly as possible.

Thank you once again for your consideration and cooperation.

Kind regards,

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: 03 7022 0856
E: [email address]
W: http://www.education.vic.gov.au/

show quoted sections

Dear Megan

FREEDOM OF INFORMATION REQUEST – FOI 2024-178

Please see attached decision released to you in accordance with the Act.

We apologise for the delay in finalising your request.

This hereby finalises your Freedom of Information request with the
Department of Education. The above file number is now closed.

Yours sincerely

Freedom of Information Unit
Department of Education
2 Treasury Place, East Melbourne VIC 3002

T: 03 7022 0856

E: [1][email address]
W: [2]www.education.vic.gov.au

IMPORTANT - This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening
or using attachments check them for viruses and defects. Regardless of any
loss, damage or consequence, whether caused by the negligence of the
sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of
Education.

References

Visible links
1. mailto:[email address]
2. http://www.education.vic.gov.au/