Dear Mr Kern

Thank you for your email to Services Australia dated 21 February 2020. You
have requested the following:

‘…I am interested in obtaining statistics on the number of critical
incidents per service officer in the form of first name, employee id,
total number of critical incidents recorded on cases assigned to this
service officer during all service time.

In a form like: Jane, UB55Y, 666’.

I have considered your request, and have determined it to be invalid for
the purposes of the FOI Act. This is because you have requested
information, rather than documents.

I note you have requested statistical information. For advice and
assistance in relation to statistics, I recommend reviewing the
information provided on the Services Australia website here:
https://www.servicesaustralia.gov.au/org....
This website provides relevant contact points within Services Australia to
email your data request. 

Making a valid request

Should you wish to make a request under the Freedom of Information Act
1982 (FOI Act), your request should:

·         be in writing and state that it is for the purposes of the FOI
Act;

·         have a return address; and

·         relevantly, be a request for documents with enough information
to enable Services Australia to identify it.

If you have any freedom of information related questions please email
[1][email address].  

Kind regards

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Services Australia

Please note:  This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

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Dear Mr Kern

Please find attached correspondence in relation to your request, made
under the Freedom of Information Act 1982 (FOI Act).

Kind regards

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Services Australia

Email: [email address]

Please note:  This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

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Dear Mr Kern

Thank you for your prompt response.

So that we can assist you with your request, please clarify what you mean
by the term 'critical incident'?

We cannot supply you with a list of documents, as we do not know what you
mean by 'critical incident'.

As we mentioned in our formal consultation with you on 18 March 2020,
'critical incident' is not a term used by Services Australia. This term
could

could be understood to mean:

•         serious customer aggression incidents;

•         armed hold up or hostage situations;

•         the death of any person in or closely connected to the
workplace;

•         major fires or emergency events; or

•         reported incidents of threats of self-harm by a person.

Please confirm whether you are seeking access to documents relating to one
or more of the above ‘critical incidents’?

Alternatively, please advise whether you are seeking access to documents
relating to some other type of ‘critical incident’, and specify the nature
of the incident?

I note that as you have not revised your request. We are still consulting
with you within the ‘consultation period’ outside of the 30 day processing
period.

Kind regards

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Services Australia

Email: [email address]

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Dear Mr Kern

Thank you for clarifying the meaning of the term “critical incidents” in
your request. The processing timeframe for this request has recommenced.

At this stage, you can expect a decision by 9 April 2020.

Kind regards

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Services Australia

Email: [1][email address]

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

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Dear Mr Kern,

Please find attached the decision letter for your recent FOI Request LEX
53336.

Many thanks,

Freedom of Information Legal Team

Employment Law and Freedom of Information Branch

Legal Services Division I Services Australia

*: [1][email address]

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

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References

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1. mailto:[email address]