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Attacks on DVA staff V harm caused by DVA staff to veterans

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Dear Department of Veterans' Affairs,
Attn Matt Keogh's Chief of Staff 
Please forward this to the most appropriate person and ask that the request be expedited as impugning  the reputation of the men and women who served and risked their lives to protect Australia and Australians is highly insulting and I do not feel that this person is suitable for the position he holds.

Australian ADF members and veterans have been trained to use their skills to protect others from attack and to defend those who cannot defend themselves, I would question why Mr Kefford feels at risk for himself and his staff "

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Under Australian freedom of information legislation and with regard to the comments made by
Deputy SecretaryMr. Andrew Kefford PSM Mr. Kefford PSM the 2 I/C of DVA describes his veteran client base to an APS forum:“The Department's client base is disproportionately comprised of people who have received significant military training compared to the client base of other agencies which have extensive client contact, such as Services Australia or the Australian Taxation Office. There is an overall higher risk that a disgruntled client of the Department will be a person who also has the skills, training and capacity to identify staff, determine their location and carry out threats or acts of violence or engage in other behaviour that is dangerous or frightening to staff.”I would like to formally request the number of physical attacks made by disabled Australian Ex Service Veterans on Department Of Veterans Affairs Staff in the last 25 years.

I do not require any identification of victims of attacks, simply the number of physical attacks made on DVA staff that were reported to the relevant worksafe Safe Work Australia or to state and or federal police for investigation.

If there is any question about this please accept my DVA recognised disabilities and contact me in an appropriate manner (By Phone) so as not to cause any further harm to myself. 

I would also like to request the number of Ex Service veterans who have suffered serious self harm or taken their own lives after dealing with DVA staff over the same period of time.

I would like to be able to compare the numbers of DVA staff harmed by Veterans 
to the number of veterans harmed by DVA staff

Yours 

Yours faithfully,

Doug Steley

0408754250

If anyone else wants information about this please contact me on this number
I'm a disabled ex serviceman who has PTSD Major Depression and Anxiety disorder from my service and I am badly dyslexic and have problems writing on some issues

INFORMATION.ACCESS, Department of Veterans' Affairs

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Dear Mr Steley,

 

 

The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

 

''Under Australian freedom of information legislation and with regard to
the comments made by

Deputy SecretaryMr. Andrew Kefford PSM Mr. Kefford PSM the 2 I/C of DVA
describes his veteran client base to an APS forum:"The Department's client
base is disproportionately comprised of people who have received
significant military training compared to the client base of other
agencies which have extensive client contact, such as Services Australia
or the Australian Taxation Office. There is an overall higher risk
that a disgruntled client of the Department will be a person who also has
the skills, training and capacity to identify staff, determine their
location and carry out threats or acts of violence or engage in other
behaviour that is dangerous or frightening to staff."I would like to
formally request the number of physical attacks made by disabled
Australian Ex Service Veterans on Department Of Veterans Affairs Staff in
the last 25 years.

I do not require any identification of victims of attacks, simply the
number of physical attacks made on DVA staff that were reported to the
relevant worksafe Safe Work Australia or to state and or federal police
for investigation.

I would also like to request the number of Ex Service veterans who have
suffered serious self harm or taken their own lives after dealing with DVA
staff over the same period of time.

I would like to be able to compare the numbers of DVA staff harmed by
Veterans to the number of veterans harmed by DVA staff.''

 

Your request was received by the department on 6 March 2025 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

 

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

 

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

 

Charges

 

If the Department considers that a charge will apply to your request, you
will be notified within 14 days of an estimate of the charges that will
apply to your request for non-personal information before we process any
requested documents or impose a final charge.

 

Your address

 

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your contact address is
[1][FOI #12889 email] Unless you tell us
otherwise, we will send all notices and correspondence to this address.

 

Disclosure log

 

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

 

Further assistance

 

If you have any questions about your request, please email
[2][DVA request email]

 

 

Kind Regards

 

Arthur Information Access Registrations Officer

Position Number – 62341836

Information Access Unit

Client and Information Access Branch

Ministerial, Engagement & Communications Division

Department of Veterans’ Affairs

1800 VETERAN (1800 838 372)

[3][DVA request email]

[4]www.dva.gov.au

[5][IMG][6][IMG][7][IMG][8][IMG]

 

References

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1. mailto:[FOI #12889 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/
5. https://www.facebook.com/DVAAus
6. https://twitter.com/DVAAus
7. https://au.linkedin.com/company/australi...
8. https://www.youtube.com/DVATVAus

We don't know whether the most recent response to this request contains information or not – if you are Doug Steley please sign in and let everyone know.