309 processing directives, statistics and procedures.
Dear Department of Home Affairs,
I request, under the Freedom of Information Act 1982 the following information.
- Documents showing any advice and any directive(s) that has been communicated to Posts regarding the general processing (i.e. non-case specific) of 309 visas in the period 01/07/2020 to present.
- The intranet page that outlines internal policies and procedures for assessing and making a determination on 309 as well as the individual PDF files associated with each sub step.
- A statistical breakdown from 01/01/2020 to current of the number of applications in calendar days to decision for 309 visa by post and by decision type (granted/rejected)
- forecasting/planning for family visa subclass for the 19/20 20/21 21/22 FY
- A statistical breakdown of 309 applications on hand since 01/07/2020 by country of passport broken down into number of applications awaiting processing at each regional processing office and how many applications are yet to be appointed for processing. The purpose Is to illustrate how applications have been distributed globally based on specific regional processing issues.
** This is an automated response. Please do not reply to this email **
IMPORTANT INFORMATION
____________________________________________________________________________________________________________
Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.
General information regarding travelling to Australia
Information for visitors to Australia can be found [1]here.
Information regarding potential visa options can be found [2]here.
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.
Details of our offices located around the world can be found [3]here.
Checking your current Visa details and conditions
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal which can be accessed
[4]here. If you do not have the necessary reference numbers to access the
VEVO portal, you should contact the office where you lodged your visa
application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [5]here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here. Please note that the Department is unable to assist you in this
regard.
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.
Australian Citizenship
If you are seeking evidence of your Australian Citizenship, please refer
[8]here.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.
The FOI Section does not process these requests.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here.
The FOI Section does not process these requests.
Superannuation – Evidence of Immigration Status
Information about accessing your superannuation after leaving Australia
can be found [11]here.
The FOI Section does not process these requests.
Changes in your situation including updating your Passport Details
If your situation has changes or is about to change, you need to tell us
because your visa might be affected.
Information can be found [12]here about how to notify the Department of a
change in your situation.
The FOI Section does not process these requests.
Duty Free concessions
Information relating to duty free concessions can be found [13]here.
General Enquiries
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [14]here.
Thank you
Information updated 9 September 2020
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://immi.homeaffairs.gov.au/visas/al...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. https://immi.homeaffairs.gov.au/visas/al...
9. https://immi.homeaffairs.gov.au/citizens...
10. https://www.abf.gov.au/form-listing/form...
11. https://immi.homeaffairs.gov.au/entering...
12. https://immi.homeaffairs.gov.au/change-i...
13. http://www.border.gov.au/Trav/Ente/Duty-...
14. http://www.border.gov.au/about/contact/m...
OFFICIAL
In reply please quote:
FOI Request: FA 21/02/01000
File Number: OBJ2021/6528
Dear Ned
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 14 February 2021 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).
Scope of request
You have requested access to the following:
- Documents showing any advice and any directive(s) that has been communicated to Posts regarding the general processing (i.e. non-case specific) of 309 visas in the period 01/07/2020 to present.
- The intranet page that outlines internal policies and procedures for assessing and making a determination on 309 as well as the individual PDF files associated with each sub step.
- A statistical breakdown from 01/01/2020 to current of the number of applications in calendar days to decision for 309 visa by post and by decision type (granted/rejected)
- forecasting/planning for family visa subclass for the 19/20 20/21 21/22 FY
- A statistical breakdown of 309 applications on hand since 01/07/2020 by country of passport broken down into number of applications awaiting processing at each regional processing office and how many applications are yet to be appointed for processing. The purpose Is to illustrate how applications have been distributed globally based on specific regional processing issues.
Your request was received by the Department on 14 February 2021 and has been allocated FOI request number FA 21/02/01000 . Please include your FOI request number in all correspondence with the Freedom of Information Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.
Your review rights in relation to your request are available on the website of the Office of the Australian Information Commissioner here.
Exclusion of staff details
The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.
Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.
Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [Department of Home Affairs request email].
Kind regards,
FOI Officer
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]
OFFICIAL
-----Original Message-----
From: Ned <[FOI #7079 email]>
Sent: Sunday, 14 February 2021 1:11 PM
To: FOI <[Department of Home Affairs request email]>
Subject: Freedom of Information request - 309 processing directives, statistics and procedures.
Dear Department of Home Affairs,
I request, under the Freedom of Information Act 1982 the following information.
- Documents showing any advice and any directive(s) that has been communicated to Posts regarding the general processing (i.e. non-case specific) of 309 visas in the period 01/07/2020 to present.
- The intranet page that outlines internal policies and procedures for assessing and making a determination on 309 as well as the individual PDF files associated with each sub step.
- A statistical breakdown from 01/01/2020 to current of the number of applications in calendar days to decision for 309 visa by post and by decision type (granted/rejected)
- forecasting/planning for family visa subclass for the 19/20 20/21 21/22 FY
- A statistical breakdown of 309 applications on hand since 01/07/2020 by country of passport broken down into number of applications awaiting processing at each regional processing office and how many applications are yet to be appointed for processing. The purpose Is to illustrate how applications have been distributed globally based on specific regional processing issues.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #7079 email]
Is [Department of Home Affairs request email] the wrong address for Freedom of Information requests to Department of Home Affairs? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
Dear FOI,
RE FA 21/02/01000
May I please check the expected resolution date of this request
Yours sincerely,
Ned
OFFICIAL
Good morning,
Thank you for your email enquiring about the progress of your FOI request.
Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.
A decision on access will be made on your request and you will be notified of this as soon as possible.
Yours sincerely,
FOI Officer
Freedom of Information
FOI and Records Management Branch
Data Division | Strategy & Law Enforcement Group
Department of Home Affairs | Email: [Department of Home Affairs request email]
OFFICIAL
-----Original Message-----
From: Ned <[FOI #7079 email]>
Sent: Wednesday, 17 March 2021 8:32 AM
To: FOI <[Department of Home Affairs request email]>
Subject: Re: Acknowledgement – FOI request FA 21/02/01000 [SEC=OFFICIAL]
Dear FOI,
RE FA 21/02/01000
May I please check the expected resolution date of this request
Yours sincerely,
Ned
-----Original Message-----
OFFICIAL
In reply please quote:
FOI Request: FA 21/02/01000
File Number: OBJ2021/6528
Dear Ned
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 14 February 2021 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).
Scope of request
You have requested access to the following:
- Documents showing any advice and any directive(s) that has been communicated to Posts regarding the general processing (i.e. non-case specific) of 309 visas in the period 01/07/2020 to present.
- The intranet page that outlines internal policies and procedures for assessing and making a determination on 309 as well as the individual PDF files associated with each sub step.
- A statistical breakdown from 01/01/2020 to current of the number of applications in calendar days to decision for 309 visa by post and by decision type (granted/rejected)
- forecasting/planning for family visa subclass for the 19/20 20/21 21/22 FY
- A statistical breakdown of 309 applications on hand since 01/07/2020 by country of passport broken down into number of applications awaiting processing at each regional processing office and how many applications are yet to be appointed for processing. The purpose Is to illustrate how applications have been distributed globally based on specific regional processing issues.
Your request was received by the Department on 14 February 2021 and has been allocated FOI request number FA 21/02/01000 . Please include your FOI request number in all correspondence with the Freedom of Information Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.
Your review rights in relation to your request are available on the website of the Office of the Australian Information Commissioner here.
Exclusion of staff details
The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.
Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.
Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [Department of Home Affairs request email].
Kind regards,
FOI Officer
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]
OFFICIAL
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #7079 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
Dear FOI,
RE FA 21/02/01000
May I please check the expected resolution date of this request?
Yours sincerely,
Ned
This is the mail system at host righttoknow.org.au.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<[Department of Home Affairs request email]>: Host or domain name not found. Name service error for
name=homeaffairs.gov.au type=MX: Host not found, try again
Dear Department of Home Affairs,
RE FA 21/02/01000
May I please check the expected resolution date of this request?.
Yours faithfully,
Ned
** This is an automated response. Please do not reply to this email **
IMPORTANT INFORMATION
____________________________________________________________________________________________________________
Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.
General information regarding travelling to Australia
Information for visitors to Australia can be found [1]here.
Information regarding potential visa options can be found [2]here.
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.
Details of our offices located around the world can be found [3]here.
Checking your current Visa details and conditions
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal which can be accessed
[4]here. If you do not have the necessary reference numbers to access the
VEVO portal, you should contact the office where you lodged your visa
application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [5]here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here. Please note that the Department is unable to assist you in this
regard.
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.
Australian Citizenship
If you are seeking evidence of your Australian Citizenship, please refer
[8]here.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.
The FOI Section does not process these requests.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here.
The FOI Section does not process these requests.
Superannuation – Evidence of Immigration Status
Information about accessing your superannuation after leaving Australia
can be found [11]here.
The FOI Section does not process these requests.
Changes in your situation including updating your Passport Details
If your situation has changes or is about to change, you need to tell us
because your visa might be affected.
Information can be found [12]here about how to notify the Department of a
change in your situation.
The FOI Section does not process these requests.
Duty Free concessions
Information relating to duty free concessions can be found [13]here.
General Enquiries
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [14]here.
Thank you
Information updated 9 September 2020
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://immi.homeaffairs.gov.au/visas/al...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. https://immi.homeaffairs.gov.au/visas/al...
9. https://immi.homeaffairs.gov.au/citizens...
10. https://www.abf.gov.au/form-listing/form...
11. https://immi.homeaffairs.gov.au/entering...
12. https://immi.homeaffairs.gov.au/change-i...
13. http://www.border.gov.au/Trav/Ente/Duty-...
14. http://www.border.gov.au/about/contact/m...
OFFICIAL
Good afternoon,
Thank you for your email enquiring about the progress of your FOI request.
Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.
A decision on access will be made on your request and you will be notified of this as soon as possible.
Kind regards,
Michelle
Position Number: 60019770
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]
OFFICIAL
-----Original Message-----
From: Ned <[FOI #7079 email]>
Sent: Friday, 30 April 2021 8:50 AM
To: FOI <[Department of Home Affairs request email]>
Subject: Re: Freedom of Information request - 309 processing directives, statistics and procedures.
Dear Department of Home Affairs,
RE FA 21/02/01000
May I please check the expected resolution date of this request?.
Yours faithfully,
Ned
-----Original Message-----
This is the mail system at host righttoknow.org.au.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<[Department of Home Affairs request email]>: Host or domain name not found. Name service error for name=homeaffairs.gov.au type=MX: Host not found, try again
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #7079 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
Dear FOI,
This request was submitted back in February. It has since been more than 4 months. What is the holdup in this process? The data requested should all be freely accessible and available.
Yours sincerely,
Ned
This is the mail system at host righttoknow.org.au.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<[Department of Home Affairs request email]>: Host or domain name not found. Name service error for
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OFFICIAL
In reply please quote:
FOI Request: FA 21/02/01000
File Number: OBJ2021/6528
Dear Kris K,
I refer to your FOI request received on 14 February 2021.
The Department has made a decision on this request. Please find attached
the decision record and any documents released under the FOI Act.
This request has been closed in our system.
Signed electronically
Glen
Position number 60081621
Authorised Decision Maker | Freedom of Information Section
FOI and Records Management Branch
Data Division | Strategy and Law Enforcement Group
Department of Home Affairs
OFFICIAL
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
Dear Department of Home Affairs,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department of Home Affairs's handling of my FOI request '309 processing directives, statistics and procedures.'.
The Information provided does not go anywhere near to addressing the questions at hand.
Point number 2 can be excluded from the request as per the decision, however there has been no effort made to provide the data sets that were requested. In addition the dingle document released has very little relevance to what was requested. This request needs to be re addressed and done correctly this time so as the actual data requested is provided and not just some arbitrary table compiled without any consideration to the details of the request.
On top of that the email decision was addressed to the wrong name.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/3...
Yours faithfully,
Ned
** This is an automated response. Please do not reply to this email **
IMPORTANT INFORMATION
____________________________________________________________________________________________________________
Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.
General information regarding travelling to Australia
Information for visitors to Australia can be found [1]here.
Information regarding potential visa options can be found [2]here.
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.
Details of our offices located around the world can be found [3]here.
Checking your current Visa details and conditions
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal which can be accessed
[4]here. If you do not have the necessary reference numbers to access the
VEVO portal, you should contact the office where you lodged your visa
application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [5]here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here. Please note that the Department is unable to assist you in this
regard.
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.
Australian Citizenship
If you are seeking evidence of your Australian Citizenship, please refer
[8]here.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.
The FOI Section does not process these requests.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history, complete
the online International Movement Records form [10]here. These requests
are not actioned by the FOI Section.
Superannuation – Evidence of Immigration Status
Information about accessing your superannuation after leaving Australia
can be found [11]here.
The FOI Section does not process these requests.
Changes in your situation including updating your Passport Details
If your situation has changes or is about to change, you need to tell us
because your visa might be affected.
Information can be found [12]here about how to notify the Department of a
change in your situation.
The FOI Section does not process these requests.
Duty Free concessions
Information relating to duty free concessions can be found [13]here.
General Enquiries
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [14]here.
Thank you
Information updated 9 September 2020
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://immi.homeaffairs.gov.au/visas/al...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. https://immi.homeaffairs.gov.au/visas/al...
9. https://immi.homeaffairs.gov.au/citizens...
10. https://immi.homeaffairs.gov.au/entering...
11. https://immi.homeaffairs.gov.au/entering...
12. https://immi.homeaffairs.gov.au/change-i...
13. http://www.border.gov.au/Trav/Ente/Duty-...
14. http://www.border.gov.au/about/contact/m...
OFFICIAL
In reply please quote:
FOI request: FA 21/02/01000-R1
File number: OBJ2021/6528
Dear Ned
Acknowledgement of Freedom of Information internal review request
This email is to acknowledge that the Department of Home Affairs (the
Department) has received your request for an internal review of an access
refusal decision under section 54 of the Freedom of Information Act 1982
(the FOI Act).
The decision under review is the Department’s decision on 14 July 2021.
Timeframe for receiving your decision
The statutory timeframe for processing an internal review request is 30
days from the date on which the request was received by the Department.
The Department received the internal review request on 13 July 2021.
Review rights
Your review rights in relation to your internal review request are
available on the website of the Office of the Australian Information
Commissioner [1]here.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[2][email address].
Regards,
Dale
Position No. 60107416
FOI Officer, Reviews Team
FOI and Records Management Branch | Data Division
Strategy & Law Enforcement Group
Department of Home Affairs
Email: [3][email address]
OFFICIAL
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. https://www.oaic.gov.au/freedom-of-infor...
2. mailto:[email address]
3. mailto:[email address]
Our reference: RQ21/02271
Agency reference: FA21/02/01000
Ned
By email: [1][FOI #7079 email]
Extension of time under s 54D
Dear Ned
Please find attached a decision of today’s date regarding the Department
of Home Affairs application for an extension of time.
Kind regards
[2][IMG] Shelley Napper | Assistant
Director
Investigations and Compliance
Freedom of Information
Regulatory Group
Office of the Australian
Information Commissioner
GPO Box 5218 Sydney NSW 2001 |
[3]oaic.gov.au
+61 2 9284 9721 |
[4][email address]
[8]Subscribe [9]Subscribe to
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Matters
***********************************************************************
WARNING: The information contained in this email may be confidential.
If you are not the intended recipient, any use or copying of any part
of this information is unauthorised. If you have received this email in
error, we apologise for any inconvenience and request that you notify
the sender immediately and delete all copies of this email, together
with any attachments.
***********************************************************************
References
Visible links
1. mailto:[FOI #7079 email]
2. https://www.oaic.gov.au/
3. http://www.oaic.gov.au/
4. mailto:[email address]
5. http://www.facebook.com/OAICgov
6. https://www.linkedin.com/company/office-...
7. https://twitter.com/OAICgov
9. https://www.oaic.gov.au/updates/sign-up/
OFFICIAL
In reply please quote:
FOI Request : FA 21/02/01000
File Number : OBJ2021/6528
Dear Sir
Please see attached decision in regard to your correspondence dated 14
July in which you requested that the Department of Home Affairs (the
Department) review its decision on access to documents dated 13 July 2021
under the Freedom of Information Act 1982 (the FOI Act).
Your Internal review has now been completed
Kind Regards
Mary
Freedom of Information Reviews Team
Freedom of Information & Records Management Branch | Data Division
Strategy & Law Enforcement Group
Department of Home Affairs
Email: [1][email address]
Department of Home Affairs | [2]www.homeaffairs.gov.au
OFFICIAL
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. mailto:[email address]
2. http://www.homeaffairs.gov.au/