** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act).  Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

What is a valid FOI request?

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

Do not send duplicate emails as this may cause longer delays in processing
times.

What is an invalid FOI request?

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

FOI requests are generally processed in the order they are received.

We will contact you as soon as the Department has assessed your request
under the FOI Act.

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests.  This is to ensure we are able to
process as many requests as possible, including yours.

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.  

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

You may be able to resolve your enquiry faster using these other resources

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

General information about travelling to Australia:

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

·       For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application. 

·       To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

·       If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

·       For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

·       For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

·       To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

We appreciate your feedback         

We appreciate your feedback to help improve our services.

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

Thank you

Information updated 11 January 2022

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
4. https://immi.homeaffairs.gov.au/visas/ge...
5. https://immi.homeaffairs.gov.au/visas/al...
6. https://immi.homeaffairs.gov.au/help-sup...
7. https://immi.homeaffairs.gov.au/citizens...
8. https://immi.homeaffairs.gov.au/entering...
9. https://immi.homeaffairs.gov.au/change-i...
10. https://www.homeaffairs.gov.au/help-and-...

OFFICIAL: Sensitive
Personal-Privacy

2 November 2022

foi+request-9495-b38c1a0a

Email: [1][FOI #9495 email]

In reply please quote:

Client Name:   foi+request-9495-b38c1a0a (name not provided)

Date of Birth:   (not provided) 

FOI Request:  FA 22/11/00093

File Number:   FA22/11/00093

Dear foi+request-9495-b38c1a0a

Acknowledgement of Freedom of Information access request

This letter refers to an access request received by the Department of Home
Affairs (the Department) under the Freedom of Information Act 1982 (the
FOI Act) on 24 October 2022 seeking access to:

Please provide all documents in your main investigation management system
linked or otherwise related to:

(1) Ms Tonglian Wang DOB 27 February 1970

(2) Ms Amy Xiyun Zhang DOB 14 November 1967 (including name variations -
e.g., 'Amy Zhang' and 'Xiyun Zhang')

Your request has been allocated FOI request number FA 22/11/00093. Please
include your FOI request number in all correspondence with the Freedom of
Information (FOI) Section.

We do not provide duplicated documents

If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exist.

We do not provide personal details of staff

The Department’s practice is to exclude the personal details of staff not
in the Senior Executive Service (SES), as well as the direct contact
details of SES staff contained in documents that fall within scope of an
FOI request. If you require personal details of non-SES officers or direct
contact details of SES staff, please inform us so the decision maker may
consider your request. Otherwise we will take it that you agree to that
information being excluded from the scope of your request. However, names
of staff that have previously been released in departmental correspondence
may be disclosed.

Further documentation

Identification

The Department is committed to maintaining your records to ensure that
they are not released to a person who is not entitled to receive them. To
help us do this, please provide a copy of your personal photographic
identification. This identification could include any of the following:
passport; ImmiCard or current drivers licence.

If you have already provided the identification documents along with your
FOI request, no further action is required by you.

If you anticipate any problems providing a copy of your personal
identification, please contact this office using the details provided in
the acknowledgement letter.

Third party consent

Section 47F(1) of the FOI Act provides that documents are exempt from
release where this would involve unreasonable disclosure of personal
information. If you have sought access to documents containing information
about third parties (including family members), please provide their
photographic identification (e.g. passport; ImmiCard, current drivers
licence) and consent for release of their documents to you.

If your request does not include information about third parties or if you
have already provided their identification documents and consent for
release along with your FOI request, no further action is required by you.

If you anticipate any problems or cannot obtain their photographic
identification or consent for release, you should write to this office
setting out reasons why you believe the release would not be unreasonable
or contrary to the public interest. In cases where consent cannot be
obtained, the Department may be required to consult the individual(s)
concerned under section 27A of the FOI Act prior to making an access
decision.

Authority to act

The Department is committed to maintaining records to ensure that they are
not released to a person who is not entitled to receive them. To help us
do this, please provide your signed authority for your proposed
representative or migration agent, allowing them to act on your behalf to
access the requested documents.

If you do not have a proposed representative or migration agent you wish
to act on your behalf for your request or you have already provided this
authority, no further action is required by you.

Timeframe to provide additional documents

Please forward these documents within 14 days of the date of this letter
to the following address:

Scan and email to: [2][email address]

Or by mail:

Freedom of Information

Department of Home Affairs

GPO Box 241

MELBOURNE  VIC  3001

If the documents have not been received within 14 days, a decision will be
made on your request on the basis of the information held.

Timeframe for request

The statutory timeframe provided under the FOI Act for processing requests
is a standard 30 calendar days. FOI requests will generally be processed
in the order that they are received.

Information regarding your review rights in relation to your request,
including processing timeframes are available at the [3]Office of the
Australian Information Commissioner (OAIC) website.

Contacting the Department

You can contact us with an enquiry by email, through our website, or by
telephone through our Global Service Centre. In Australia you can call 13
18 81 Monday to Friday 9 am to 5 pm. Our offices in or outside Australia
do not provide a walk in counter service. If we need to see you, we will
contact you to make an appointment or other arrangements. Details on
submitting the online form or contacting us, in or outside Australia, are
available on the [4]Department of Home Affairs website.

Yours sincerely

Authorised FOI Officer

FOI Officer, Freedom of Information

FOI & Records Management Branch | Legal Group
Department of Home Affairs
[5][email address]

Personal-Privacy
OFFICIAL: Sensitive

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[FOI #9495 email]
2. mailto:[email address]
3. https://www.oaic.gov.au/freedom-of-infor...
4. http://www.homeaffairs.gov.au/
5. mailto:[email address]

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act).  Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

What is a valid FOI request?

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

Do not send duplicate emails as this may cause longer delays in processing
times.

What is an invalid FOI request?

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

FOI requests are generally processed in the order they are received.

We will contact you as soon as the Department has assessed your request
under the FOI Act.

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests.  This is to ensure we are able to
process as many requests as possible, including yours.

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.  

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

You may be able to resolve your enquiry faster using these other resources

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

General information about travelling to Australia:

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

·       For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application. 

·       To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

·       If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

·       For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

·       For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

·       To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

We appreciate your feedback         

We appreciate your feedback to help improve our services.

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

Thank you

Information updated 11 January 2022

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
4. https://immi.homeaffairs.gov.au/visas/ge...
5. https://immi.homeaffairs.gov.au/visas/al...
6. https://immi.homeaffairs.gov.au/help-sup...
7. https://immi.homeaffairs.gov.au/citizens...
8. https://immi.homeaffairs.gov.au/entering...
9. https://immi.homeaffairs.gov.au/change-i...
10. https://www.homeaffairs.gov.au/help-and-...

OFFICIAL

In reply please quote:

Client Name:   foi+request-9495-b38c1a0a@

FOI Request:   FA 22/11/00093

File Number:   FA22/11/00093

Dear foi+request-9495-b38c1a0a@

Access Decision - Freedom of Information (FOI) request

This letter refers to an access request received by the Department of Home
Affairs (‘the Department’) under the Freedom of Information Act 1982 (the
FOI Act) on 24 October 2022,

Please find attached decision letter.

Yours sincerely

Patricia

Position number: 60046912 

FOI Officer

Freedom of Information Section

Department of Home Affairs

E: [1][email address]

OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]