Dear Ms Jonscher

Thank you for your enquiry about customer complaints made to the Queensland Art Gallery | Gallery of Modern Art (QAGOMA). I wondered if I could clarify with you the type of information you're looking for?

Some background on this subject: since 2014–15, QAGOMA has been publishing statistics on the customer complaints it receives each year on Queensland's open data portal (data.qld.gov.au/dataset/qagoma-customer-complaints). Complaints from customers are handled under QAGOMA's Customer Complaints Management Policy and Procedure (link from qagoma.qld.gov.au/forms/compliments_complaints).

If you would like further information, it would be good to have a quick chat about what you're seeking. My details are below, or I can give you a call if you let me know the best number to reach you on.

If you'd prefer to proceed directly with a formal Right to Information (RTI) request, you would need to lodge an RTI application form; please find details at qld.gov.au/about/rights-accountability/right-to-information/#_requesting-information.

Best regards
Penny Lau

PENELOPE LAU | Principal Project Officer
Governance & Reporting
T: +61 7 3842 9166
E: [email address]

QUEENSLAND ART GALLERY | GALLERY OF MODERN ART

-----Original Message-----
From: Samantha Jonscher [mailto:[FOI #3517 email]]
Sent: Monday, 15 May 2017 4:11 PM
To: Governance
Subject: Right to Information request - Visitor complaints log

Dear Queensland Art Gallery/Gallery of Modern Art Foundation Committee,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

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