Visitor complaints log

Samantha Jonscher made this Government Information (Public Access) request to Art Gallery of NSW

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Art Gallery of NSW should have responded by now (details). You can complain by requesting an internal review.

Samantha Jonscher
Sent

Dear Art Gallery of NSW,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

Link to this Report
Donna Grubb, Art Gallery of NSW

2 Attachments

Hi Samantha - Thanks for your inquiry. Can you please complete the attached form? The first form for access to information and the other form is for credit card details if you wish to pay via credit card.

Thanks

Donna

Dear Art Gallery of NSW,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

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Please use this email address for all replies to this request:
[FOI #3516 email]

Is [AGNSW request email] the wrong address for Government Information (Public Access) requests to Art Gallery of NSW? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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Donna Grubb
Head of Administration Mon,Thurs 9am-4:30pm,Tues,Wed,Fri 9am-2pm
ART GALLERY OF NEW SOUTH WALES
Art Gallery Road, The Domain, Sydney NSW 2000 Australia
TELEPHONE: 9225 1655
www.artgallery.nsw.gov.au

This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Views expressed in this message are those of the individual sender, and are not necessarily the views of the Art Gallery of NSW.

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Link to this Report
Donna Grubb, Art Gallery of NSW

Hi Samantha - Can you please let me know if you wish to proceed with this application. If you do, please complete the forms that I sent you on Monday. If you do not respond to this email I will consider that you did not wish to progress with your application.

Thanks
Donna Grubb

Donna Grubb
Head of Administration Mon,Thurs 9am-4:30pm,Tues,Wed,Fri 9am-2pm
ART GALLERY OF NEW SOUTH WALES
Art Gallery Road, The Domain, Sydney NSW 2000 Australia
TELEPHONE: 9225 1655
www.artgallery.nsw.gov.au

This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Views expressed in this message are those of the individual sender, and are not necessarily the views of the Art Gallery of NSW.
-----Original Message-----
From: Donna Grubb
Sent: Monday, 15 May 2017 4:22 PM
To: '[FOI #3516 email]' <[FOI #3516 email]>
Subject: FW: Government Information (Public Access) request - Visitor complaints log

Hi Samantha - Thanks for your inquiry. Can you please complete the attached form? The first form for access to information and the other form is for credit card details if you wish to pay via credit card.

Thanks

Donna

Dear Art Gallery of NSW,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #3516 email]

Is [AGNSW request email] the wrong address for Government Information (Public Access) requests to Art Gallery of NSW? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

hide quoted sections

Link to this Report
Samantha Jonscher
Sent

Dear Donna,

Given the sensitive nature of the information in those forms (my bank details) I sent them outside of this app, via my personal email on Friday to what appears to be your work email.

Please let me know if you can't find this email in your inbox and I will resend.

Thanks so much for your time,

Samantha Jonscher

Link to this Report
Donna Grubb, Art Gallery of NSW

Thanks Samantha - my email is the one below. Will let you know when I receive your form - thanks!

Donna Grubb
Head of Administration Mon,Thurs 9am-4:30pm,Tues,Wed,Fri 9am-2pm
ART GALLERY OF NEW SOUTH WALES
Art Gallery Road, The Domain, Sydney NSW 2000 Australia
TELEPHONE: 9225 1655
www.artgallery.nsw.gov.au

This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Views expressed in this message are those of the individual sender, and are not necessarily the views of the Art Gallery of NSW.
-----Original Message-----
From: Samantha Jonscher [mailto:[FOI #3516 email]]
Sent: Wednesday, 17 May 2017 7:25 PM
To: Donna Grubb <[email address]>
Subject: RE: Government Information (Public Access) request - Visitor complaints log

Dear Donna,

Given the sensitive nature of the information in those forms (my bank details) I sent them outside of this app, via my personal email on Friday to what appears to be your work email.

Please let me know if you can't find this email in your inbox and I will resend.

Thanks so much for your time,

Samantha Jonscher

-----Original Message-----

Hi Samantha - Can you please let me know if you wish to proceed with this application. If you do, please complete the forms that I sent you on Monday. If you do not respond to this email I will consider that you did not wish to progress with your application.

Thanks
Donna Grubb

Donna Grubb
Head of Administration Mon,Thurs 9am-4:30pm,Tues,Wed,Fri 9am-2pm ART GALLERY OF NEW SOUTH WALES Art Gallery Road, The Domain, Sydney NSW 2000 Australia
TELEPHONE: 9225 1655
www.artgallery.nsw.gov.au

This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Views expressed in this message are those of the individual sender, and are not necessarily the views of the Art Gallery of NSW.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #3516 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

hide quoted sections

Link to this Report