IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please be aware that there has been a
significant increase in the number of FOI requests received and that there
may be delays in the processing of your request. Please do not send
duplicate emails as this may also cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here.  Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms. 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·        in a visa application

·        on a passenger card or

·        in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [14]Form 1023 to the Department. Details of our offices
located around the world can be found [15]here. The FOI Section does not
process these forms. 

Duty Free concessions

Information relating to duty free concessions can be found [16]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, trave or trade, including brining goods in and
out of Australia, please refer to our general enquiries web form [17]here.

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 30 September 2016

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. http://www.border.gov.au/about/contact/o...
5. https://www.mara.gov.au/
6. https://www.border.gov.au/Trav/Visa/Immi...
7. http://www.border.gov.au/Forms/Documents...
8. http://www.border.gov.au/Trav/Citi
9. http://www.border.gov.au/FormsAndDocumen...
10. http://www.border.gov.au/Forms/Documents...
11. http://www.border.gov.au/Lega/Lega/Form/...
12. http://www.border.gov.au/Forms/Documents...
13. http://www.border.gov.au/about/contact/o...
14. http://www.border.gov.au/Forms/Documents...
15. http://www.border.gov.au/about/contact/o...
16. http://www.border.gov.au/Trav/Ente/Duty-...
17. http://www.border.gov.au/about/contact/m...

Our references: FA 16/11/01500; ADF2016/71711

Dear GIPAboy

Please find attached the acknowledgement of receipt for your recent FOI
Request.

Request for an extension of time

Please be aware that the Department has seen a significant increase in the
number of FOI requests received by this agency. As a result there are
expected delays involved with the processing of FOI requests at the
present time. Generally, requests will be processed in the order that they
are received. The Department will endeavour to finalise your request as
quickly as possible.

For this reason the Department seeks your agreement under s.15AA of the
FOI Act to extend the timeframe for the processing of your request by 30
days.

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Monday, 28
November 2016.

Exclusion of non-SES staff personal details and SES telephone contact
details

The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.

Please do not hesitate to contact me should you wish to discuss.

Yours sincerely

FOI Officer

Freedom of Information Section

Information Management Branch | Corporate Services Division

Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

UNCLASSIFIED

Dear GIPAboy

Thank you for granting an extension of time for us to process your request.

Please note all requests are being processed in date order of receipt notwithstanding whether or not an extension of time is being granted. The updated statutory due date to process your request will be Monday, 16 January 2017.

We will continue to progress your request.

Kind regards

FOI Officer
Freedom of Information Section
Information Management Branch | Corporate Services Division Department of Immigration and Border Protection [email address]

show quoted sections

UNCLASSIFIED

Our references:  FA 16/11/01500; ADF2016/71711

Dear GIPAboy

Re: Your Freedom of Information request

We are writing to provide an update about your FOI request for:

'1. Request for number of syrian applicants that have applied for visitor
visas to Australia from July 2015 to September 2016.

2. How many applications (from Syrian applicants) for the visitor visa
have been successful?

3. Request for number of syrian applicants that have applied for the
different types of refugee and humanitarian visas from July 2015 to
September 2016. Please provide total number of applicants, and then total
number of applicants by visa type.

4. How many applications (from Syrian applicants) for the refugee and
humanitarian visas have been successful? Please provide total number of
successful applications, and then total number of successful applications
by visa type.'

We have received the documents from the relevant business areas and have
begun assessment of them.

We will continue to progress your request.

Regards

FOI Officer

Freedom of Information Section

Information Management Branch | Corporate Services Division

Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

UNCLASSIFIED

Our references: FA 16/11/01500 ; ADF2016/71711

Dear GIPAboy

I refer to your FOI request received on 17 November 2016, seeking access
to the following:

‘1. Request for number of Syrian applicants that have applied for visitor
visas to Australia from July 2015 to September 2016.

2. How many applications (from Syrian applicants) for the visitor visa
have been successful?

3. Request for number of Syrian applicants that have applied for the
different types of refugee and humanitarian visas from July 2015 to
September 2016. Please provide total number of applicants, and then total
number of applicants by visa type.

4. How many applications (from Syrian applicants) for the refugee and
humanitarian visas have been successful? Please provide total number of
successful applications, and then total number of successful applications
by visa type.’

The Department has made a decision on this request. Please see attached
the decision letter and decision record.

This request has now been closed.

Yours sincerely

FOI Officer

Freedom of Information Section

Information Management Branch | Corporate Services Division

Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]