Victorian Public Transport Customer Experience Survey Findings 2024
Jarred Crowe made this Freedom of Information request to Victorian Department of Transport and Planning
Dear Department of Transport and Planning (DTP),
I am formally requesting access to the following documents; under FOI;
1. Reports that detail the responses and findings of the "Victorian Public Transport Customer Experience Survey" conducted by Klein on behalf of the DTP between 1 January 2024 and 31 May 2024. If documents for this exact date range are not available documents for specific groups or batches of surveys that occurred within this time frame will be sufficient.
Although payment has been made via the online.foi.vic.gov.au web portal, I kindly ask that all corrispondance regarding this request take place in reply to this email.
Yours faithfully,
Jarred Crowe
[1]FOI Letter head
27/06/2024
Our Ref: CS015099a
Jarred Crowe
By email: [2][FOI #11571 email]
Dear Jarred,
FREEDOM OF INFORMATION REQUEST – Acknowledgement
I refer to your request received by Department of Transport and Planning
on 27/06/2024, in which you sought access to documents under the Freedom
of Information Act 1982 (FOI Act).
Specifically, you advised you are seeking access in relation to the
following:
o Dear Department of Transport and Planning (DTP),
I am formally requesting access to the following documents; under FOI;
1. Reports that detail the responses and findings of the "Victorian
Public Transport Customer Experience Survey" conducted by Klein on
behalf of the DTP between 1 January 2024 and 31 May 2024. If documents
for this exact date range are not available documents for specific
groups or batches of surveys that occurred within this time frame will
be sufficient.
Valid request
We received the application fee on 27/06/2024.
Your request is valid, and we are processing it. We have 30 days from the
date we validated your request to provide you with a decision. As such,
the due date for us to make a decision on your request is 27/07/2024.
Extension of time
We may need to extend the due date if we need to consult with third
parties. Consultation is required if the document you requested contain
information relating to third parties. If we extend the time, we will
notify you and advise you of why it has been extended and by how long.
We may also request your agreement for an extension of time, if we are
unable to provide you with a decision on time.
Third Party Personal Information
To speed up the process, please let us know whether you agree not to seek
names, phone numbers, email addresses or any type of personal information
of other people contained in the documents relevant to your request. As
such, any personal information can be marked as 'Not Relevant' in the
documents we review.
Additionally, if you are seeking documents containing your personal
information, and if not already provided, please reply to this email with
a copy of documents that could verify your identity, for example, your
driver’s licence.
More information
Should you have any queries regarding this matter, please feel free to
contact us by email at [3][email address].
Yours sincerely
FOI Coordinator
Privacy and Information Access
DTP Legal | Department of Transport and Planning
1 Spring Street,
Melbourne VIC 3000
[4][email address]
[5]dtp.vic.gov.au
[6]DOT FOI Footer
References
Visible links
2. mailto:[FOI #11571 email]
3. mailto:[email address]
4. mailto:[email address]
5. https://transport.vic.gov.au/
https://transport.vic.gov.au/
Dear DTP FOI,
I agree to exclude 3rd party personal information such as names, phone numbers and email addresses from this request.
Kindly,
Jarred Crowe
Hi Jarred,
Under section 21 of the FOI Act, DTP is required to take all reasonable
steps to enable you to be notified of a decision no later than 30 days
after the day on which your request was received, unless that period is
extended.
As consultation is required under section 34(3), I have extended the
period for deciding your request by 15 days, pursuant to section 21(2)(a)
of the FOI Act. This means that you can expect a decision to your request
not later than 11 August 2024.
If you have any questions, please contact me by responding to this email.
Sincerely,
Mary (they/them) | Privacy & Information Access Lead
DTP Legal, Public Law and Information Access
Department of Transport and Planning
1 Spring Street
Melbourne VIC 3000
T: (03) 9854 1982
[1][email address]
I acknowledge the Traditional Aboriginal Owners of Country throughout
Victoria and pay my
respect to Elders past, present and emerging and to the ongoing living
culture of Aboriginal people.
References
Visible links
1. mailto:[email address]
Hi Jarred,
Your FOI request has been finalised. Please see attached decision letter
for your reference.
Thank you for your patience. If you have questions, please contact me by
responding to this email.
Sincerely,
Mary (they/them) | Privacy & Information Access Lead
DTP Legal, Public Law and Information Access
Department of Transport and Planning
1 Spring Street
Melbourne VIC 3000
T: (03) 9854 1982
[1][email address]
I acknowledge the Traditional Aboriginal Owners of Country throughout
Victoria and pay my
respect to Elders past, present and emerging and to the ongoing living
culture of Aboriginal people.
References
Visible links
1. mailto:[email address]