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To Mr Norton

Under section 17 of the Freedom of Information Act 1982 (the Act), a request for access to documents must be accompanied by a fee of $32.70. You can pay by electronically via the Darebin City Council Website, via Post or In person at City of Darebin Customer Service Centre . Instructions on how to pay the application fee are given below.

Darebin City Council notes the terms of your request as per below, however please make any changes required.

Terms of your request:

I write to request information regarding policies in managing incoming reports from the ‘Snap Send Solve’ app and service.

How many of these reports were received by Darebin City Council over 2024? What is the breakdown of these reports (parking, garbage, vandalism)?

How many were resolved?

Does Darebin have a policy about reporting back to people who have filed a report? If so, what is the timeframe for a response?

Payment options:

Via Darebin City Council Website:
You can pay the application fee by Electronically online by using the following link:
https://www.darebin.vic.gov.au/About-Cou...

Please select 'Make a Freedom of Information Application'.
You will be prompted to provide the scope of your FOI Request in this option.

Cheque via Post:
You can make payment of the application fee by forwarding a cheque made out to the Darebin City Council to the following address:
Att: Freedom of Information Officer
PO Box 91,
Preston Vic 3072

Cheque or Electronic Funds Transfer in Person at Darebin City Council Customer Service Centre:
You can make payment of the application fee by cheque or EFT in person at Darebin City Council to the following address.
274 Gower St,
Preston Vic 3072

Please advise the counter staff that the transaction is for a Freedom of Information Application.

Darebin City Council may waive or reduce the amount required if payment of the application fee would cause you hardship. Please provide evidence if you are experiencing hardship and would like to have the application fee waived or reduced. Evidence of hardship is typically a photocopy of a Commonwealth Government Health Care or Pensioner Concession Card issued to you, or a statutory declaration of hardship made by you and accompanied by a recent bank statement showing your bank balance.

Please note I have attached your FOI Request as confirmation of the terms for the request. If you wish to make any edits please reply to this email.

Please contact me if you have any questions about this matter on 03 8470 8255 Or Via email [email address]

Kind Regards

Mark Aylward
FOI and Customer Resolutions Officer | Office of the Chief Executive
T (03) 8470 8255

-----Original Message-----
From: Lidia Martin <[email address]> On Behalf Of City of Darebin
Sent: Tuesday, 12 November 2024 8:54 AM
To: Freedom of Information <[email address]>
Subject: FW: Freedom of Information request - Use of Snap Send Solve

-----Original Message-----
From: Tim Singleton Norton <[FOI #12315 email]>
Sent: Monday, November 11, 2024 5:42 PM
To: City of Darebin <[email address]>
Subject: Freedom of Information request - Use of Snap Send Solve

[You don't often get email from [FOI #12315 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

________________________________

EXTERNAL EMAIL: This message originated from outside the Council. Please use caution when opening attachments, following links and do not enter your Council credentials when prompted unless you recognise the sender and know the content is safe.

________________________________

Dear Darebin City Council,

I write to request information regarding policies in managing incoming reports from the ‘Snap Send Solve’ app and service.

How many of these reports were received by Darebin City Council over 2024? What is the breakdown of these reports (parking, garbage, vandalism)?

How many were resolved?

Does Darebin have a policy about reporting back to people who have filed a report? If so, what is the timeframe for a response?

Yours faithfully,

Tim Singleton Norton

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Please use this email address for all replies to this request:

[FOI #12315 email]

Is [Darebin City Council request email] the wrong address for Freedom of Information requests to Darebin City Council? If so, please contact us using this form:

https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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Disclaimer: This communication is intended only for the person or entity to which it is addressed and may contain confidential
and/or privileged material. Any review, retransmission, dissemination or other use of, or taking any action in reliance on,
this communication by persons or entities other than the intended recipient is prohibited. If you received this in error,
please inform the city of Darebin immediately by return email and delete the material including all copies from the computer.
The City of Darebin makes no express or implied representation or warranty that this electronic communication or any attachment
is free from computer viruses or other defects or conditions which could damage or interface with the recipient data,
hardware or software.
This communication and any attachment may have been modified or otherwise interfered with the course of transmission.
========================================================================================

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