UNCLASSIFIED
Dear Ms Dwyer

Thank you for your e-mail of 23 February 2016 (below). Unfortunately, we are unable to help with your inquiry as the Commonwealth Attorney-General’s Department does not hold information about calls to the triple zero (000) emergency service.

Information about the triple zero service is available on the triple zero website at http://www.triplezero.gov.au/Pages/defau....

Telstra has responsibility for providing the service that answers calls to triple zero (000) and transfers them to the requested emergency service organisation such as a State or Territory police or ambulance service.

Inquiries regarding triple zero (000) call data can be made to the Triple Zero Operator by email: [email address].

I hope this information is of some assistance.

Kind Regards

Margarita
FOI Contact Officer

Freedom of Information and Privacy Section | Constitutional and Corporate Counsel Division Attorney-General's Department | 3 - 5 National Circuit, Barton ACT 2600
Email: [AGD request email]

-----Original Message-----
From: Lucy Dwyer [mailto:[FOI #1585 email]]
Sent: Tuesday, 23 February 2016 9:15 PM
To: FOI Requests
Subject: Freedom of Information request - The number of hoax/non-emergency calls made to Triple Zero (000)

Dear Attorney-General's Department,

I wish to make an informal request regarding the number of calls made to the Triple Zero (000) service that were either non-emergencies or "hoax" calls in the last calendar year of 2015.

Kind Regards,

Lucy

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When you make a request for documents or an inquiry about privacy matters, the Attorney-General’s Department will only collect your personal information where it is reasonably necessary for, or directly related to, our functions under the Freedom of Information Act 1982 or the Privacy Act 1988.
We may collect your name, email address and telephone number so that we can contact you about your request under the Freedom of Information Act for access to documents or access to, or correction of, personal information; or a complaint you have made or your request for access to, or correction of, personal information under the Privacy Act.
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