Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Angelique
 
Thank you for your request of 4 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of the following documents held
by the National Disability Insurance Agency (NDIA):
 
Scope:
 
“I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following information from FOI23/24- 1189 -
 
Please provide the following documents that are titled:
- Care/Supervision hours for a 3.5 yr. old and 2 yr. old.
- Expected abilities and challenges for children under 5
- Chiropractor & Chiropractic
- Feeding program for Avoidant Restrictive Food Intake disorder
- Benefits of foot orthotics for ASD”
 
Processing timeframes 
A 30-day statutory period for processing your request commenced from 5
August 2024, in accordance with section 15(5)(b) of the FOI Act. Therefore
the due date for a decision on access is 3 September 2024.
 
Extension of time request
We have undertaken preliminary searches and have been informed that our
Technical advisory branch is currently experiencing a high volume of
document requests, which may result in potential delays in fulfilling your
request within the legislative 30-day timeframe. I am therefore seeking
your agreement to a 15-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to make a
decision on your request will be 18 September 2024. Please let us know
whether you agree by 22/08/2024.
 
This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.
 
Disclosure Log
Information release under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.  
 
If you have any concerns about the publication of information you have
requested, please contact us.
 
Further help 
Please contact [1][NDIA request email] if you need help. We will contact you
using the email address you provided. Please advise if you would prefer us
to use an alternative means of contact. 
 
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. 
 
Kind regards
 
Billie (BLN494)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [2][NDIA request email]
 
 
 
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 
 
 
 
 
 

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Good afternoon Angelique
 
Thank you for your response.
 
While it may appear to be the case, The TABIB Team are experiencing an
unusually high volume of requests due to the release of FOI 23/24 - 1189.
As a result, there has been an unavoidable delay in response times. TABIB
Team have informed us that they are unable to provide us with documents
until after 2 September 2024, therefore your request would become deemed,
and you would no longer have internal review rights. If you choose to
agree to the 15AA Extension of Time, this will ensure your application
will remain within the legislative timeframe and therefore your internal
review rights will be upheld. I make note that if the documents become
available sooner, I will endeavour to process these as a priority.
 
Please don't hesitate to contact [1][NDIA request email] if you have any
questions.
 
Kind regards
 
Billie (BLN494)
Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [2][NDIA request email]
 
 
 
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 
 
 

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Hi Angelique,
 
Your response is most appreciated, and I sincerely thank you for your
cooperation during this time.
 
I want to re-iterate that a search consultation process has been conducted
with the Technical Advisory Branch however as referenced in my previous
email, due to an unusually high volume of requests and staffing
limitations the FOI Team are experiencing larger than normal internal
delays in requesting this type of information. As the information
contained in the documents are related to complex subject matters, this
requires additional consultation with subject matter experts who can
appropriately access the material prior to our release.
 
We are therefore writing to you seek your agreement for an additional
15-day extension of time under section 15AA of the FOI Act. As part of
this agreement, I will provide an update to you occurring Friday week from
now until making our decision with a progress update of your request. We
kindly ask that you respond to us by 12PM 9 September 2024 with your
decision.
 
Once again, I sincerely apologise for the delays and any inconvenience
this may be having an impact on.
Further help
Please contact us at [1][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind regards
 
Billie (BLN494)
Senior Freedom Of Information Officer (FOI) Team
Complaints Management & FOI Branch
National Disability Insurance Agency
E [2][email address]
[3][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 

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Dear Angelique
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
 
Kind regards
 
Billie (BLN494)
Senior Freedom of Information Officer
Freedom Of Information Officer (FOI) Team
Complaints Management & FOI Branch
National Disability Insurance Agency
E: [2][NDIA request email]
[3][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
_____________________________________________
From: foi <[NDIA request email]>
Sent: Friday, September 6, 2024 4:02 PM
To: '[FOI #11834 email]'
<[FOI #11834 email]>
Cc: foi <[NDIA request email]>
Subject: RE: FOI 24/25-0145 - Your request for information - Communication
Update / Extension of Time [SEC=OFFICIAL]
 
 
Hi Angelique,
 
Your response is most appreciated, and I sincerely thank you for your
cooperation during this time.
 
I want to re-iterate that a search consultation process has been conducted
with the Technical Advisory Branch however as referenced in my previous
email, due to an unusually high volume of requests and staffing
limitations the FOI Team are experiencing larger than normal internal
delays in requesting this type of information. As the information
contained in the documents are related to complex subject matters, this
requires additional consultation with subject matter experts who can
appropriately access the material prior to our release.
 
We are therefore writing to you seek your agreement for an additional
15-day extension of time under section 15AA of the FOI Act. As part of
this agreement, I will provide an update to you occurring Friday week from
now until making our decision with a progress update of your request. We
kindly ask that you respond to us by 12PM 9 September 2024 with your
decision.
 
Once again, I sincerely apologise for the delays and any inconvenience
this may be having an impact on.
Further help
Please contact us at [4][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind regards
 
Billie (BLN494)
Senior Freedom Of Information Officer (FOI) Team
Complaints Management & FOI Branch
National Disability Insurance Agency
E [5][email address]
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The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
<< OLE Object: Picture (Device Independent Bitmap) >>
 
 

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