Standard Operating Procedure - Update Severity Tools.
Dear National Disability Insurance Agency,
Please provide all documents regarding how the required assessment tools that participants must provide in relation to their disability, ie Vineland 3, WHODAS etc and how they correlate to the severity tool used by NDIS to determine the level of severity of disability.
Yours faithfully,
Michelle Robins
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.
This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.
Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.
The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:
o The [3]myplace portal for participants
o The [4]myplace portal for providers
o The [5]Participant Information Access (PIA) scheme
o The [6]Information Publication Scheme (IPS)
You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information.
Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:
o be in writing
o state that the request is an application for the purposes of the FOI
Act
o provide enough information to allow us to identify the documents you
are requesting
o provide an address for reply, either electronic or hard copy.
If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.
Kind regards
Freedom of Information Team
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [11][NDIA request email]
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
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dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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Visible links
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7. https://data.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://nccchat.ndis.gov.au/i3root/
11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
Please respond to my request as this is VERY overdue.
You are currently in breach of your legal obligations.
Yours faithfully,
Michelle Robins
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Reduced Activity Period
The NDIA have a Reduced Activity Period from Saturday 23 December 2023 to
Monday 1 January 2024.
Therefore, any enquiries received between these dates will be responded to
after Tuesday 2 January 2024.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected.
We will action your request as soon as possible and will endeavour to
process your matter within the legislative deadlines. We may need to seek
your agreement to an extension of time. We appreciate your understanding
if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [NDIA request email]
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
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https://www.ndis.gov.au/about-us/policie...
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https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
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4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
Dear Michelle
Thank you for your email. Your request has been registered under FOI 23/24
- 0607.
We sincerely apologise for the delay in providing you with the information
you have requested. Due to a large increase in FOI requests over recent
months, we are currently experiencing delays in processing matters. As a
result, we have not been able to process your matter within 30 days.
Once your matter is allocated to a staff member a decision maker or admin
officer will contact you to advise the matter has progressed and next
steps if appropriate.
If you would like to discuss your request, please contact us at
[1][NDIA request email] and advise of a suitable time to call.
We offer our sincerest apologies for the inconvenience caused.
Kind regards
Cooper
Freedom of Information Team
Government Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Michelle Robins <[FOI #10871 email]>
Sent: Tuesday, January 16, 2024 1:45 PM
To: foi <[NDIA request email]>
Subject: Re: Freedom of Information request - Standard Operating Procedure
- Update Severity Tools.
[You don't often get email from
[3][FOI #10871 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
Please respond to my request as this is VERY overdue.
You are currently in breach of your legal obligations.
Yours faithfully,
Michelle Robins
-----Original Message-----
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.
This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.
Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.
The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:
o The [3]myplace portal for participants
o The [4]myplace portal for providers
o The [5]Participant Information Access (PIA) scheme
o The [6]Information Publication Scheme (IPS)
You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information.
Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:
o be in writing
o state that the request is an application for the purposes of the FOI
Act
o provide enough information to allow us to identify the documents you
are requesting
o provide an address for reply, either electronic or hard copy.
If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.
Kind regards
Freedom of Information Team
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [11][NDIA request email]
References
Visible links
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[10]https://aus01.safelinks.protection.outlo...
7.
[11]https://aus01.safelinks.protection.outlo...
8.
[12]https://aus01.safelinks.protection.outlo...
9. [13]mailto:[email address]
10.
[14]https://aus01.safelinks.protection.outlo...
11. [15]mailto:[NDIA request email]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[16][FOI #10871 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
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Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. mailto:[FOI #10871 email]
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://www.ndis.gov.au/about-us/policie...
6. https://www.ndis.gov.au/about-us/policie...
7. https://www.ndis.gov.au/participants/usi...
8. https://www.ndis.gov.au/providers/workin...
9. https://www.ndis.gov.au/about-us/policie...
10. https://www.ndis.gov.au/about-us/policie...
11. https://data.ndis.gov.au/
12. https://www.ndis.gov.au/about-us/policie...
13. mailto:[email
14. https://nccchat.ndis.gov.au/i3root/
15. mailto:[ndia
16. mailto:[FOI #10871 email]
17. https://www.righttoknow.org.au/help/offi...
Dear National Disability Insurance Agency,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of National Disability Insurance Agency's handling of my FOI request 'Standard Operating Procedure - Update Severity Tools.'.
[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]
This request far exceeds acceptable time frames as outlined by law.
Please respond by close of business Wednesday 20th March 2024.
If no reply received I will progress my complaint to an external agency.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/s...
Yours faithfully,
Michelle Robins
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Hi Michelle
Thanks for your email.
I’m sorry about the continued delays with your FOI request.
I am writing to give you a progress update on your request and clarify
your review rights.
Progress update
I have conducted search consultations with multiple business areas in the
NDIA to locate the documents you are seeking. I was provided with
documents, however, when I reviewed them I identified that they made
reference to additional documents which we were not initially provided. As
such, I conducted a second round of search consultations to try to locate
these further documents that made be relevant to your request. I’m sorry
that this has caused further delays. However, my goals is to ensure I
conduct thorough searches to ensure I have captured everything that falls
into the scope of your request.
I am currently waiting for the business areas to respond with the second
round of documents. When they respond, I will review their responses. I
will keep you updated of my progress.
Review application
Thank you for your request for internal review of your FOI application.
However, I am sorry to advise you that as your request has not been
processed within the statutory timeframe, it is now considered a
‘[1]deemed access refusal.’ This means we are still processing your
request and are committed to providing you with our decision. However, it
also means that unfortunately you do not have internal review rights at
this stage. Therefore, we are sorry to advise that we can’t process your
request for internal review. If you would like to seek review of our
deemed access refusal decision, your next step is to seek external review
with the [2]Office of the Australian Information Commissioner (OAIC).
However, I would like to reassure you again that I have prioritised your
request and I am striving to give you a decision as soon as practicable.
If you have any questions, please reach out. If there are any further
delays, I will keep you updated.
Kind regards
Laura
Assistant Director
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [3][NDIA request email]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[6]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Michelle Robins <[7][FOI #10871 email]>
Sent: Wednesday, March 13, 2024 9:58 PM
To: foi <[8][NDIA request email]>
Subject: Internal review of Freedom of Information request - Standard
Operating Procedure - Update Severity Tools.
[You don't often get email from
[9][FOI #10871 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
Please pass this on to the person who conducts Freedom of Information
reviews.
I am writing to request an internal review of National Disability
Insurance Agency's handling of my FOI request 'Standard Operating
Procedure - Update Severity Tools.'.
[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ] This request far exceeds
acceptable time frames as outlined by law.
Please respond by close of business Wednesday 20th March 2024.
If no reply received I will progress my complaint to an external agency.
A full history of my FOI request and all correspondence is available on
the Internet at this address:
[11]https://aus01.safelinks.protection.outlo...
Yours faithfully,
Michelle Robins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[12][FOI #10871 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[13]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. https://www.oaic.gov.au/freedom-of-infor...
2. https://www.oaic.gov.au/freedom-of-infor...
3. mailto:[NDIA request email]
7. mailto:[FOI #10871 email]
8. mailto:[NDIA request email]
9. mailto:[FOI #10871 email]
10. https://aka.ms/LearnAboutSenderIdentific...
11. https://www.righttoknow.org.au/request/s...
12. mailto:[FOI #10871 email]
13. https://www.righttoknow.org.au/help/offi...
Dear Michelle
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Laura
Assistant Director
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
From: foi <[NDIA request email]>
Sent: Tuesday, March 19, 2024 2:01 PM
To: '[FOI #10871 email]'
<[FOI #10871 email]>
Cc: foi <[NDIA request email]>
Subject: RE: Internal review of Freedom of Information request - Standard
Operating Procedure - Update Severity Tools. [SEC=OFFICIAL]
Hi Michelle
Thanks for your email.
I’m sorry about the continued delays with your FOI request.
I am writing to give you a progress update on your request and clarify
your review rights.
Progress update
I have conducted search consultations with multiple business areas in the
NDIA to locate the documents you are seeking. I was provided with
documents, however, when I reviewed them I identified that they made
reference to additional documents which we were not initially provided. As
such, I conducted a second round of search consultations to try to locate
these further documents that made be relevant to your request. I’m sorry
that this has caused further delays. However, my goals is to ensure I
conduct thorough searches to ensure I have captured everything that falls
into the scope of your request.
I am currently waiting for the business areas to respond with the second
round of documents. When they respond, I will review their responses. I
will keep you updated of my progress.
Review application
Thank you for your request for internal review of your FOI application.
However, I am sorry to advise you that as your request has not been
processed within the statutory timeframe, it is now considered a
‘[6]deemed access refusal.’ This means we are still processing your
request and are committed to providing you with our decision. However, it
also means that unfortunately you do not have internal review rights at
this stage. Therefore, we are sorry to advise that we can’t process your
request for internal review. If you would like to seek review of our
deemed access refusal decision, your next step is to seek external review
with the [7]Office of the Australian Information Commissioner (OAIC).
However, I would like to reassure you again that I have prioritised your
request and I am striving to give you a decision as soon as practicable.
If you have any questions, please reach out. If there are any further
delays, I will keep you updated.
Kind regards
Laura
Assistant Director
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [8][NDIA request email]
[9]NDIA logo
[10]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[11]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Michelle Robins <[12][FOI #10871 email]>
Sent: Wednesday, March 13, 2024 9:58 PM
To: foi <[13][NDIA request email]>
Subject: Internal review of Freedom of Information request - Standard
Operating Procedure - Update Severity Tools.
[You don't often get email from
[14][FOI #10871 email]. Learn why this is
important at [15]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
Please pass this on to the person who conducts Freedom of Information
reviews.
I am writing to request an internal review of National Disability
Insurance Agency's handling of my FOI request 'Standard Operating
Procedure - Update Severity Tools.'.
[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ] This request far exceeds
acceptable time frames as outlined by law.
Please respond by close of business Wednesday 20th March 2024.
If no reply received I will progress my complaint to an external agency.
A full history of my FOI request and all correspondence is available on
the Internet at this address:
[16]https://aus01.safelinks.protection.outlo...
Yours faithfully,
Michelle Robins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[17][FOI #10871 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[18]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
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