Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Natasha Radcliffe

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 7 November 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…I am requesting the internal document "Practice Guide - Nutrition
Supports" which is not publicly available on the NDIS or NDIA websites...”

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 8 November 2024. This
30-day period expires on 8 December 2024.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 15-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 22
December 2024.

 

If you do not agree and we are unable to process your request within the
30-day period expiring on 8 December 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.

 

Please let us know if you agree by Monday 18 November 2024.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Cindy – CGN062

Senior Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

From: Natasha Radcliffe <[FOI #12304 email]>
Sent on: Thursday, November 7, 2024 2:11:36 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Request for access to "Practice
Guide - Nutrition Supports"
   

[You don't often get email from
[FOI #12304 email]. Learn why this is important
at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the most recent version of the following document:
- "Practice Guide - Nutrition Supports",
as referred to in the "Practice Guide – Disability-Related Health
Supports" which is referred to in “Practice Guide - Determine Reasonable
and Necessary Supports”.

I acknowledge that the "Practice Guide – Disability-Related Health
Supports" has been released via an FOI Request from an unrelated party,
however, the links within this document are dead, hence my request for
access to "Practice Guide - Nutrition Supports". Please note that I am
requesting the internal document "Practice Guide - Nutrition Supports"
which is not publicly available on the NDIS or NDIA websites.

Yours faithfully,

Natasha Radcliffe.

 

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References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

Dear Natasha Radcliffe

Thank you for your agreement to the extension of time.

I note you have requested access to the current Practice Guide - Nutrition
Supports, on the basis that the previously disclosed document and its
internal links are outdated.

I advise that after a thorough search, the guidance material you are
seeking to nutrition supports is publicly available and can be located
through the following link: [1]Disability-related health supports | NDIS.

As the information you seek is publicly available, I request your consent
for this FOI request to be withdrawn as it has been dealt with by way of
administrative access.

If your consent is not obtained, the agency’s obligation to process the
FOI request remains and the relevant statutory processing period still
applies. 

Action Required 

Can you please confirm by no later than 18 December 2024 that you consent
to your FOI request being dealt with by administrative access. 

If you have any questions, please reach out to me via [2][NDIA request email].

 

Kind regards

 

Wendy (WNN633)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [3][NDIA request email]

[4]Title: NDIS delivered by the National Disability Insurance Agency

[5]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[6]Aboriginal and Torres Strait Islander flags graphic

 

show quoted sections

Dear Natasha

 

Hope this email finds you well.

 

Further to my previous email to you on 11 December, I advise that I have
continued processing your request and have initiated internal
consultations for documents relevant to your request.

As the due date is fast approaching, I am advise that I am unlikely to
provide you with a decision on access by 22 December 2024. Therefore, I am
requesting your agreement to a further 15-day extension of time for this
request under section 15AA of the FOI Act.

If you agree to this extension, the new due date for us to decide on your
request will be 6 January 2025. 

 

Can I ask that you please let me know if you agree, at your earliest
convenience, or by 22 December 2024, at the latest.

 

Please reach out with any questions at [1][NDIA request email].

Kind regards

 

Wendy (WNN633)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

From: foi <[NDIA request email]>
Sent: Wednesday, 11 December 2024 3:45 PM
To: '[FOI #12304 email]'
<[FOI #12304 email]>
Cc: foi <[NDIA request email]>
Subject: RE: FOI 24/25-0734 - Your request for information –
Administrative Access [SEC=OFFICIAL]

 

Dear Natasha Radcliffe

Thank you for your agreement to the extension of time.

I note you have requested access to the current Practice Guide - Nutrition
Supports, on the basis that the previously disclosed document and its
internal links are outdated.

I advise that after a thorough search, the guidance material you are
seeking to nutrition supports is publicly available and can be located
through the following link: [6]Disability-related health supports | NDIS.

As the information you seek is publicly available, I request your consent
for this FOI request to be withdrawn as it has been dealt with by way of
administrative access.

If your consent is not obtained, the agency’s obligation to process the
FOI request remains and the relevant statutory processing period still
applies. 

Action Required 

Can you please confirm by no later than 18 December 2024 that you consent
to your FOI request being dealt with by administrative access. 

If you have any questions, please reach out to me via [7][NDIA request email].

 

Kind regards

 

Wendy (WNN633)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [8][NDIA request email]

[9]Title: NDIS delivered by the National Disability Insurance Agency

[10]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[11]Aboriginal and Torres Strait Islander flags graphic

 

show quoted sections