Request for 4x identified AAT/ARB Case Management Guides

Response to this request is delayed. By law, National Disability Insurance Agency should normally have responded promptly and by (details)

Dear National Disability Insurance Agency,

I am writing to request the following documents (as listed in FOI 23/24-0142) for the purposes of the FOI Act.

Document Title: "AAT Case Management Guide: Supportable Impairments"
(Published 10/09/2024)
File Name: NDIA-AAT CM-GDE-001-FINAL

Document Title: "Case Management Guide: Supportable Impairments"
(Draft; please provide the most recent draft version.)
File Name: NDIA-ARB-GDE-001-DRAFT

Document Title: "Case Management Guide: Access for Chronic Health Conditions"
(Draft; please provide the most recent draft version.)
File Name: NDIA-ARB-GDE-007-DRAFT

Document Title: "Case Management Guide: Model Litigant Obligations"
(Draft; please provide the most recent draft version.)
File Name: NDIA-ARB-GDE-030-DRAFT

Please consider all information in the documents relevant to my request, including first names and aliases of all staff or secondees, full names of SES staff, and any tracked changes or comments on the identified drafts. I am happy for last names of non-SES staff and contact details of all to be removed.

Yours faithfully,

Cat

foi, National Disability Insurance Agency

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
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* The [4]myplace portal for participants   
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You can also request data and statistics. Please visit our [6]Data and
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If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
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Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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References

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6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

foi, National Disability Insurance Agency

3 Attachments

Dear Cat

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 14 November 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…Document Title: "AAT Case Management Guide: Supportable Impairments"
(Published 10/09/2024)
File Name: NDIA-AAT CM-GDE-001-FINAL

Document Title: "Case Management Guide: Supportable Impairments"
(Draft; please provide the most recent draft version.) File Name:
NDIA-ARB-GDE-001-DRAFT

Document Title: "Case Management Guide: Access for Chronic Health
Conditions"
(Draft; please provide the most recent draft version.) File Name:
NDIA-ARB-GDE-007-DRAFT

Document Title: "Case Management Guide: Model Litigant Obligations"
(Draft; please provide the most recent draft version.) File Name:
NDIA-ARB-GDE-030-DRAFT...”

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 15 November 2024. This
30-day period expires on 15 December 2024.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 14 January 2025.

 

If you do not agree and we are unable to process your request within the
30-day period expiring on 15 December 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.

 

Please let us know if you agree by Friday 29 November 2024.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Cindy – CGN062

Senior Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

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Dear Cindy,

Yes, that is fine to leave out last names and contact details. I agree to the extension.

Many thanks,
Cat