Records of compensation for Participant Service Guarantee and other breaches
Dear National Disability Insurance Agency,
I request access to the following information under the Freedom of Information Act:
A record of: payments/remuneration/compensation/funds 'ex gratis'/disbursements/penalties paid to NDIS participants, deriving from the NDIA failing to uphold their legislated guarantees and obligations, including (but not limited to) the Participant Service Guarantee.
Included in Scope:
- Decisions resulting in a financial distribution to a participant, with corresponding receipt record
- Internal reviews, AAT/ART tribunal decisions, Commonwealth Ombudsman complaints
- Any other 'ex gratis' payments made by the NDIS/NDIA where funds were given to a participant outside the scope of a funded plan, even where no liability was found or accepted
Excluded from Scope:
- Any complaints that do not result in a payment, and corresponding receipt record
- Payments made under an NDIS plan
- Payments/adjustments relating to 'personal injury/disability' compensation/CRA relating to plan funding - not the definition of 'compensation' as intended by this FOI request.
- Any complaints relating to NDIS service providers.
Format of Results Data:
A table/spreadsheet of each compensation payment made, with the following columns:
- Date of payment
- Payment amount
- Source department of payment, identifying the title/department of the deciding/authorising party (e.g. the AAT, the Minister for NDIS, the Commonwealth Ombudsman etc)
- The unique internal reference, tribunal case number, ombudsman reference for the payment
- A non-identifying summary of the payment reason/cause, summarised from any correspondence with the participant.
Regards,
BS
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]