Procedural Instruction: Managing claimants for protection

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IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [14]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [15]here.

Thank you

Information updated 21 October 2019

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

UNCLASSIFIED

In reply please quote:
FOI Request: FA 20/01/00730
File Number: OBJ2020/1929

Dear Ms Jefferies,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 17 January 2020 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Under Freedom of Information, I request the following information:

Procedural Instruction: Managing claimants for protection

Your request has been allocated FOI request number FA 20/01/00730. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Exclusion of staff details
The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.

Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [DIBP request email].

Yours sincerely,

FOI Officer
Freedom of Information National Office
Freedom of Information, Privacy and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Regina Jefferies <[FOI #6082 email]>
Sent: Friday, 17 January 2020 6:04 PM
To: FOI <[DIBP request email]>
Subject: Freedom of Information request - Procedural Instruction: Managing claimants for protection

Dear Department of Home Affairs,

Under Freedom of Information, I request the following information:

Procedural Instruction: Managing claimants for protection

Yours faithfully,

Regina Jefferies

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #6082 email]

Is [DIBP request email] the wrong address for Freedom of Information requests to Department of Home Affairs? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

UNCLASSIFIED

Dear Ms Jefferies

Thank you for your email enquiring about the progress of your FOI request.

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

A number of documents have been identified as falling within the scope of your request and an FOI Officer will be reviewing those documents in due course. A decision on access will be made on your request and you will be notified of this as soon as possible.

Yours sincerely

FOI Officer
Freedom of Information
FOI & Records Management Branch | Data Division
Corporate and Enabling Group
Department of Home Affairs | www.homeaffairs.gov.au
E: [DIBP request email]

-----Original Message-----
From: Regina Jefferies <[FOI #6082 email]>
Sent: Monday, 9 March 2020 9:46 AM
To: FOI <[DIBP request email]>
Subject: Re: Acknowledgement – FOI request FA 20/01/00730 [SEC=UNCLASSIFIED]

Dear FOI,

I note that a response to this request is long overdue. Please provide an update on the status.

Yours sincerely,

Regina Jefferies

-----Original Message-----

UNCLASSIFIED

In reply please quote:
FOI Request: FA 20/01/00730
File Number: OBJ2020/1929

Dear Ms Jefferies,

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 17 January 2020 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Under Freedom of Information, I request the following information:

Procedural Instruction: Managing claimants for protection

Your request has been allocated FOI request number FA 20/01/00730. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Exclusion of staff details
The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.

Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [DIBP request email].

Yours sincerely,

FOI Officer
Freedom of Information National Office
Freedom of Information, Privacy and Records Management Branch Data Division | Corporate and Enabling Group Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #6082 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

UNCLASSIFIED

In reply please quote:

FOI Request: FA 20/01/00730

File Number: OBJ2020/1929

Dear Ms Jefferies

I refer to your correspondence received on 17 January 2020 seeking access
to a document held by the Department of Home Affairs (the Department)
under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following document:

Procedural Instruction: Managing claimants for protection

The relevant business area of the Department has identified a historical
Standard Operating Procedure (SOP) titled ‘Managing claimants for
protection’. The SOP has been replaced with a new Procedural Instruction
(PI) titled ‘Protection claims at the Border’, which was largely based on
the SOP.

You have previously requested the Protection Claims at the Border PI and
the document was released to you under the FOI Act (Reference no. FOI
18/11/01547). The document is published on the Department’s FOI Disclosure
Log at:
[1]https://www.homeaffairs.gov.au/foi/files...

As such, please advise whether you still wish to request access to the
historical document or if you would like to withdraw your request.

Please respond within 7 calendar days or we will assume your request is
withdrawn.

Yours sincerely

Freedom of Information Officer

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [2]mailto:[DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Regina Jefferies <[FOI #6082 email]>
Sent: Friday, 17 January 2020 6:04 PM
To: FOI <[DIBP request email]>
Subject: Freedom of Information request - Procedural Instruction: Managing
claimants for protection

Dear Department of Home Affairs,

Under Freedom of Information, I request the following information:

Procedural Instruction: Managing claimants for protection

Yours faithfully,

Regina Jefferies

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[3][FOI #6082 email]

Is [4][DIBP request email] the wrong address for Freedom of Information
requests to Department of Home Affairs? If so, please contact us using
this form:

[5]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[6]https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/foi/files...
2. mailto:[DIBP request email]
3. mailto:[FOI #6082 email]
4. mailto:[DIBP request email]
5. https://www.righttoknow.org.au/change_re...
6. https://www.righttoknow.org.au/help/offi...

hide quoted sections

UNCLASSIFIED

In reply please quote:

FOI Request: FA 20/01/00730

File Number: OBJ2020/1929

Dear Ms Jefferies

I refer to your correspondence received on 17 January 2020 seeking access
to a document held by the Department of Home Affairs under the Freedom of
Information Act 1982.

On 2 June we contacted you to clarify the scope of your request. As we do
not appear to have received a response from you within the requested
timeframe, we will consider your request to be withdrawn. Please contact
us by COB Friday 12 June if you would like us to keep processing your
request.

Yours sincerely

FOI Officer

Freedom of Information

FOI and Records Management Branch | Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [1][DIBP request email]

UNCLASSIFIED

From: FOI
Sent: Tuesday, 2 June 2020 11:10 AM
To: Regina Jefferies <[2][FOI #6082 email]>
Subject: HPRM: RE: Freedom of Information request - Procedural
Instruction: Managing claimants for protection [SEC=UNCLASSIFIED]

UNCLASSIFIED

In reply please quote:

FOI Request: FA 20/01/00730

File Number: OBJ2020/1929

Dear Ms Jefferies

I refer to your correspondence received on 17 January 2020 seeking access
to a document held by the Department of Home Affairs (the Department)
under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following document:

Procedural Instruction: Managing claimants for protection

The relevant business area of the Department has identified a historical
Standard Operating Procedure (SOP) titled ‘Managing claimants for
protection’. The SOP has been replaced with a new Procedural Instruction
(PI) titled ‘Protection claims at the Border’, which was largely based on
the SOP.

You have previously requested the Protection Claims at the Border PI and
the document was released to you under the FOI Act (Reference no. FOI
18/11/01547). The document is published on the Department’s FOI Disclosure
Log at:
[3]https://www.homeaffairs.gov.au/foi/files...

As such, please advise whether you still wish to request access to the
historical document or if you would like to withdraw your request.

Please respond within 7 calendar days or we will assume your request is
withdrawn.

Yours sincerely

Freedom of Information Officer

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [4]mailto:[DIBP request email]

UNCLASSIFIED

-----Original Message-----
From: Regina Jefferies <[5][FOI #6082 email]>
Sent: Friday, 17 January 2020 6:04 PM
To: FOI <[6][DIBP request email]>
Subject: Freedom of Information request - Procedural Instruction: Managing
claimants for protection

Dear Department of Home Affairs,

Under Freedom of Information, I request the following information:

Procedural Instruction: Managing claimants for protection

Yours faithfully,

Regina Jefferies

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #6082 email]

Is [8][DIBP request email] the wrong address for Freedom of Information
requests to Department of Home Affairs? If so, please contact us using
this form:

[9]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[10]https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]
2. mailto:[FOI #6082 email]
3. https://www.homeaffairs.gov.au/foi/files...
4. mailto:[DIBP request email]
5. mailto:[FOI #6082 email]
6. mailto:[DIBP request email]
7. mailto:[FOI #6082 email]
8. mailto:[DIBP request email]
9. https://www.righttoknow.org.au/change_re...
10. https://www.righttoknow.org.au/help/offi...

hide quoted sections

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

____________________________________________________________________________________________________________

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [3]here.

Checking your current Visa details and conditions

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal which can be accessed
[4]here. If you do not have the necessary reference numbers to access the
VEVO portal, you should contact the office where you lodged your visa
application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [5]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, please refer
[8]here.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.

The FOI Section does not process these requests.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here.

The FOI Section does not process these requests.

Superannuation – Evidence of Immigration Status

Information about accessing your superannuation after leaving Australia
can be found [11]here.

The FOI Section does not process these requests.

Changes in your situation including updating your Passport Details

If your situation has changes or is about to change, you need to tell us
because your visa might be affected.

Information can be found [12]here about how to notify the Department of a
change in your situation.

The FOI Section does not process these requests.

Duty Free concessions

Information relating to duty free concessions can be found [13]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [14]here.

Thank you

Information updated 22 May 2020

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://immi.homeaffairs.gov.au/visas/al...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. https://immi.homeaffairs.gov.au/visas/al...
9. https://immi.homeaffairs.gov.au/citizens...
10. https://www.abf.gov.au/form-listing/form...
11. https://immi.homeaffairs.gov.au/entering...
12. https://immi.homeaffairs.gov.au/change-i...
13. http://www.border.gov.au/Trav/Ente/Duty-...
14. http://www.border.gov.au/about/contact/m...

hide quoted sections

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UNCLASSIFIED

Dear Ms Jefferies

FOI Request FA 20/01/00730

I refer to your FOI request received on 17 January 2020 seeking access to
the following:

Procedural Instruction: Managing claimants for protection

The Department has made a decision on this request. Please find attached
the decision record and document released under the FOI Act.

This request has now been closed.

Yours sincerely

FOI Officer

Freedom of Information

FOI and Records Management Branch | Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [1][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]

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