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IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here.  Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms. 

Duty Free concessions

Information relating to duty free concessions can be found [14]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [15]here.

Thank you

Information updated 21 October 2019

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. http://www.border.gov.au/about/contact/o...
5. https://www.mara.gov.au/
6. https://www.border.gov.au/Trav/Visa/Immi...
7. http://www.border.gov.au/Forms/Documents...
8. http://www.border.gov.au/Trav/Citi
9. http://www.border.gov.au/FormsAndDocumen...
10. http://www.border.gov.au/Forms/Documents...
11. http://www.border.gov.au/Lega/Lega/Form/...
12. http://www.border.gov.au/Forms/Documents...
13. http://www.border.gov.au/about/contact/o...
14. http://www.border.gov.au/Trav/Ente/Duty-...
15. http://www.border.gov.au/about/contact/m...

UNCLASSIFIED

In reply please quote:
FOI Request: FA 19/12/00993
File Number: OBJ2019/62951

Dear Ms Jefferies,

Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 18 December 2019 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Procedural Instruction BC-535 - Carrier Obligations and offences

Your request was received by the Department on 18 December 2019 and has been allocated FOI request number FA 19/12/00993 . Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.

Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [DIBP request email].

Yours sincerely,

FOI Officer
Freedom of Information National Office
FOI and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

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UNCLASSIFIED

Dear Ms Jefferies,

Thank you for your email enquiring about the progress of your FOI request. 
 
Please be advised that the Department is currently processing a large number of FOI requests.  Our staff are working hard and the Department is committed to processing your request as quickly as possible.
 
A decision on access will be made on your request and you will be notified of this as soon as possible.

Regards

Freedom of Information Officer
Freedom of Information Section
Freedom of Information and Records Management Branch 
Data Division
Corporate and Enabling Group
Department of Home Affairs
E: [DIBP request email]

 
With kind regards
Freedom of Information Section
FOI, Privacy and Records Management Branch Productivity and Compliance Division | Corporate and Enabling Group Department of Home Affairs
E: [DIBP request email]

UNCLASSIFIED

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UNCLASSIFIED

Dear Ms Jefferies

I refer to your request received on 18 December 2019 for access to
documents under the FOI Act.

You have requested access to the following:

‘Procedural Instruction BC-535 – Carrier Obligations and offences’

Publically available information and the operation of section 12 of the FOI Act

Section 12(1)(c) of the FOI Act provides that a person is not entitled to
obtain access to a document for which the agency has made available for
purchase by the public. 

Please be advised that BC-535 of the request and related documents are
publicly available through LEGEND at
 [1]https://legend.border.gov.au/migration/2....
Consequently, your request has been considered invalid under section
12(1)(c) of the FOI Act.

LEGENDcom is an electronic database of migration and citizenship
legislation and policy documents which is available to members of the
public on a subscription basis. See:
[2]http://www.border.gov.au/Trav/Visa/LEGE

Please note that should you wish to seek access to documents available
through LEGENDcom you will need to subscribe to gain access.  Details on
how to subscribe are available on the Department’s website.  You may be
able to access LEGENDcom through one of the major libraries in your state
as they may maintain a subscription.  I have attached a document that will
assist you to identify those libraries that may have access to LEGENDcom.

Please advise that you wish to withdraw your request or your comments by
COB Thursday, 5 March  2020.

Thanks and Regards

FOI Section

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [3][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://legend.border.gov.au/migration/2...
2. http://www.border.gov.au/Trav/Visa/LEGE
3. mailto:[DIBP request email]

UNCLASSIFIED

Dear Ms Jefferies

I refer to below email in relation to the above matter.

It appears a response has not been received from you. 

Please advise if you wish to withdraw your request. If a response is not
received from you by COB Tuesday, 10 March 2020, your request will be
deemed withdraw and it will be closed.

Thanks and Regards

FOI Section

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [1][DIBP request email]

UNCLASSIFIED

From: FOI
Sent: Tuesday, 3 March 2020 5:29 PM
To: '[FOI #6025 email]'
<[FOI #6025 email]>
Subject: FOI request FA 19/12/00993 - Publicly available information
[SEC=UNCLASSIFIED]

UNCLASSIFIED

Dear Ms Jefferies

I refer to your request received on 18 December 2019 for access to
documents under the FOI Act.

You have requested access to the following:

‘Procedural Instruction BC-535 – Carrier Obligations and offences’

Publically available information and the operation of section 12 of the FOI Act

Section 12(1)(c) of the FOI Act provides that a person is not entitled to
obtain access to a document for which the agency has made available for
purchase by the public. 

Please be advised that BC-535 of the request and related documents are
publicly available through LEGEND at
 [2]https://legend.border.gov.au/migration/2....
Consequently, your request has been considered invalid under section
12(1)(c) of the FOI Act.

LEGENDcom is an electronic database of migration and citizenship
legislation and policy documents which is available to members of the
public on a subscription basis. See:
[3]http://www.border.gov.au/Trav/Visa/LEGE

Please note that should you wish to seek access to documents available
through LEGENDcom you will need to subscribe to gain access.  Details on
how to subscribe are available on the Department’s website.  You may be
able to access LEGENDcom through one of the major libraries in your state
as they may maintain a subscription.  I have attached a document that will
assist you to identify those libraries that may have access to LEGENDcom.

Please advise that you wish to withdraw your request or your comments by
COB Thursday, 5 March  2020.

Thanks and Regards

FOI Section

FOI and Records Management Branch

Data Division

Corporate and Enabling Group

Department of Home Affairs

Email: [4][DIBP request email]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[DIBP request email]
2. https://legend.border.gov.au/migration/2...
3. http://www.border.gov.au/Trav/Visa/LEGE
4. mailto:[DIBP request email]

UNCLASSIFIED

Dear Ms Jefferies

Thank you for your response. It has been noted.

Thanks and Regards

FOI Section
FOI and Records Management Branch
Data Division
Corporate and Enabling Group
Department of Home Affairs
Email: [DIBP request email]

UNCLASSIFIED

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