'Practice Guide - Review of Decisions', Access request SOPs, 'Risk Escalation and Prioritisation Matrix', Article on unspecified plan change requests.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following information:
[ START SCOPE OF REQUEST ]
The internal documents:
1. Practice Guide – Review of Decisions ( https://intranet.ndiastaff.ndia.gov.au/s... )
2. Standard Operating Procedure – Complete a Verbal Access Request (VAR) ( https://intranet.ndiastaff.ndia.gov.au/s... )
3. Standard Operating Procedure – Attach evidence – Validate access request ( https://intranet.ndiastaff.ndia.gov.au/s... )
4. Article “Review the escalation and prioritisation matrix” ( https://ndia.my.salesforce.com/articles/... )
5. Article “Create a participant plan change request where the legislative type isn't specified” (https://ndia.my.salesforce.com/articles/...)
[ END SCOPE OF REQUEST ]
Note: Links were collected from document's released under FOI 23/24-1198.
I look forward to your response.
Kind regards,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Emily Lacey
Thank you for your request of 26 July 2024, made under the Freedom of
Information Act 1982 (FOI Act), for access to documents held by the
National Disability Insurance Agency (NDIA).
Scope of you request
You have requested access to:
The internal documents:
1. Practice Guide – Review of Decisions (
[1]https://aus01.safelinks.protection.outlo...
)
2. Standard Operating Procedure – Complete a Verbal Access Request (VAR) (
[2]https://aus01.safelinks.protection.outlo...
)
3. Standard Operating Procedure – Attach evidence – Validate access
request (
[3]https://aus01.safelinks.protection.outlo...
)
4. Article “Review the escalation and prioritisation matrix” (
[4]https://aus01.safelinks.protection.outlo...
)
5. Article “Create a participant plan change request where the legislative
type isn't specified”
([5]https://aus01.safelinks.protection.outlo...)
Processing timeframes
A 30-day statutory period for processing your request commenced from 27
July 2024, in accordance with section 15(5)(b) of the FOI Act. Therefore
the due date for a decision on access is 26 August 2024.
This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.
Irrelevant information
Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [6][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?
Disclosure log
Information released under the FOI Act may be published on our disclosure
log, located on our website at [7]FOI Disclosure log | NDIS.
If you have any concerns about the publication of the information you have
requested, please contact us at [8][NDIA request email].
Further help
Please contact us at [9][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you have provided. Please
advise us if you would prefer us to use another means of contact.
Warmest regards,
Wendy (WNN633)
Senior Freedom of Information Officer
Governance, Risk & Legal - Complaints Management & FOI.
General Counsel Division.
National Disability Insurance Agency
E: [10][NDIA request email]
[11]Title: NDIS delivered by the National Disability Insurance Agency
[12]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[13]Aboriginal and Torres Strait Islander flags graphic
Dear Wendy,
Yes you have my consent to redact staff names and contact details.
Kind regards,
Emily Lacey
Dear Wendy,
I am writing to request that the NDIA please ask for an extension of time if it is required, before the 30 day decision deadline passes, in order to preserve my internal review rights. I am just conscious that your decision is due in only a week.
Kind regards,
Emily Lacey
Good afternoon Emily,
Thank you for your email.
I appreciate your attention to this request and will notify the Office of
the Australian Information Commissioner of the 30-day extension under 15AA
of the FOI Act.
In regards to your request, I confirm that I have received documents
relevant to your request and will commence my review to make my decision
on access to you as a priority.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Wendy (WNN633)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear Wendy,
Thank you for the update regarding the documents being located.
You are still within the initial 30 day decision period and able to request an extension from me without having to contact the OAIC. If you require more time, I am happy to grant an extension when requested (although I would prefer it is an extension for an additional 14 days at this stage, rather than an additional 30 days, if the documents have already been located and all that needs to be done is for them to be processed).
Kind regards,
Emily Lacey
Dear Wendy,
Can you please confirm whether you need me to grant you an extension of time, so that my internal review rights are preserved?
It’s not necessary to contact the OAIC if you ask me today (Friday) or on Monday (the final decision date). From experience, I know the OAIC will reject your request as their opinion is that understaffing isn’t a valid reason for an extension.
I’d just really like to get my requested documents please.
Kind regards,
Emily Lacey
Dear Emily Lacey
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Wendy (WNN633)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic