Policies and procedures regarding protection claims made before or at immigration clearance in airports.
Dear Department of Home Affairs,
Under Freedom of Information, I request all policies and/or procedures regarding protection claims made before, or at, immigration clearance in airports.
Yours faithfully,
Regina Jefferies
** This is an automated response. Please do not reply to this email **
IMPORTANT INFORMATION
Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.
General information regarding travelling to Australia
Information for visitors to Australia can be found [1]here.
Information regarding potential visa options can be found [2]here.
Updating your details once a visa has been granted, including minor
corrections to date of birth and name
The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.
You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website [3]here.
Alternatively, you can complete a form 929, which can be found [4]here.
The completed form and attachments should be sent by email to
[5][email address]. This form will not be actioned by the FOI
Section.
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.
Details of our offices located around the world can be found [6]here.
Queries regarding your current Visa status
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [7]here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[8]here. Please note that the Department is unable to assist you in this
regard.
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [9]here.
Australian Citizenship
If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [10]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [11]here.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [12]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.
Superannuation – Evidence of Immigration Status
If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[13]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.
Update Passport Details
Information on how to update your address or passport details can be found
[14]here.
Notification of Change in Circumstances
If you have lodged a visa application and your circumstances have changed,
you should submit [15]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[16]here. The FOI Section does not process these forms.
Notification of incorrect answers
If you wish to correct answers that you have provided to the Department
either:
· in a visa application
· on a passenger card or
· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information
You should submit [17]Form 1023 to the Department. Details of our offices
located around the world can be found [18]here. The FOI Section does not
process these forms.
Duty Free concessions
Information relating to duty free concessions can be found [19]here.
General Enquiries
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [20]here.
Thank you
Information updated 13 November 2018
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.homeaffairs.gov.au/immiaccount
4. https://immi.homeaffairs.gov.au/form-lis...
5. mailto:[email address]
6. http://www.border.gov.au/about/contact/o...
7. http://www.border.gov.au/about/contact/o...
8. https://www.mara.gov.au/
9. https://www.border.gov.au/Trav/Visa/Immi...
10. http://www.border.gov.au/Forms/Documents...
11. http://www.border.gov.au/Trav/Citi
12. http://www.border.gov.au/FormsAndDocumen...
13. http://www.border.gov.au/Forms/Documents...
14. http://www.border.gov.au/Lega/Lega/Form/...
15. http://www.border.gov.au/Forms/Documents...
16. http://www.border.gov.au/about/contact/o...
17. http://www.border.gov.au/Forms/Documents...
18. http://www.border.gov.au/about/contact/o...
19. http://www.border.gov.au/Trav/Ente/Duty-...
20. http://www.border.gov.au/about/contact/m...
UNCLASSIFIED
In reply please
quote:
FOI Request: FA 18/11/01551
File Number: ADF2018/236812
Dear Ms Jefferies
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 28 November 2018 seeking access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
You have requested access to the following:
1. The number of individuals who have made protection claims before, or
at, immigration clearance at airports since 2008, broken down by fiscal
year.
2. The number of those individuals granted protection visas since 2008,
broken down by fiscal year.
Please include the individual's country of origin and airport where the
claim was made.
Your request was received by the Department on 28 November 2018 and has
been allocated FOI request number FA 18/11/01551. Please include your FOI
request number in all correspondence with the Freedom of Information
Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.
Exclusion of non-SES staff personal details and SES telephone contact
details
The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.
Publication of document
Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[DIBP request email].
FOI Officer | FOI and Records Management Branch
National Office
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
UNCLASSIFIED
In reply please quote:
FOI Request: FA 18/11/01547
File Number: ADF2018/236776
Dear Ms Jefferies
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 28 November 2018 seeking access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
You have requested access to the following:
I request all policies and/or procedures regarding protection claims made
before, or at, immigration clearance in airports.
Your request was received by the Department on 28 November 2018 and has
been allocated FOI request number FA 18/11/01547. Please include your FOI
request number in all correspondence with the Freedom of Information
Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.
Exclusion of non-SES staff personal details and SES telephone contact
details
The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.
Publication of document
Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[DIBP request email].
FOI Officer | FOI and Records Management Branch
National Office
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
Dear FOI,
I note this request is well overdue. Please provide an update on the status of this request.
Yours sincerely,
Regina Jefferies
UNCLASSIFIED
Dear Ms Jefferies
Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your client’s request as soon as possible.
A decision will be made in due course and you will be notified of this.
Please be assured that responses are afforded priority, delays can occur due to complexity or time passed.
If you require any further information, please forward your request to [DIBP request email]
Regards
Freedom of Information Section
Freedom of Information and Records Management Branch
Productivity and Compliance Division
Corporate and Enabling Group
Department of Home Affairs
E: [DIBP request email]
UNCLASSIFIED
Dear FOI,
A response to my FOI request is long overdue. By law, under all circumstances, the Department should have responded by now. I respectfully request an internal review.
Yours sincerely,
Regina Jefferies
** This is an automated response. Please do not reply to this email **
IMPORTANT INFORMATION
Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.
General information regarding travelling to Australia
Information for visitors to Australia can be found [1]here.
Information regarding potential visa options can be found [2]here.
Updating your details once a visa has been granted, including minor
corrections to date of birth and name
The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.
You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website [3]here.
Alternatively, you can complete a form 929, which can be found [4]here.
The completed form and attachments should be sent by email to
[5][email address]. This form will not be actioned by the FOI
Section.
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.
Details of our offices located around the world can be found [6]here.
Queries regarding your current Visa status
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [7]here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[8]here. Please note that the Department is unable to assist you in this
regard.
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [9]here.
Australian Citizenship
If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [10]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [11]here.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [12]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.
Superannuation – Evidence of Immigration Status
If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[13]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.
Update Passport Details
Information on how to update your address or passport details can be found
[14]here.
Notification of Change in Circumstances
If you have lodged a visa application and your circumstances have changed,
you should submit [15]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[16]here. The FOI Section does not process these forms.
Notification of incorrect answers
If you wish to correct answers that you have provided to the Department
either:
· in a visa application
· on a passenger card or
· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information
You should submit [17]Form 1023 to the Department. Details of our offices
located around the world can be found [18]here. The FOI Section does not
process these forms.
Duty Free concessions
Information relating to duty free concessions can be found [19]here.
General Enquiries
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [20]here.
Thank you
Information updated 13 November 2018
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.homeaffairs.gov.au/immiaccount
4. https://immi.homeaffairs.gov.au/form-lis...
5. mailto:[email address]
6. http://www.border.gov.au/about/contact/o...
7. http://www.border.gov.au/about/contact/o...
8. https://www.mara.gov.au/
9. https://www.border.gov.au/Trav/Visa/Immi...
10. http://www.border.gov.au/Forms/Documents...
11. http://www.border.gov.au/Trav/Citi
12. http://www.border.gov.au/FormsAndDocumen...
13. http://www.border.gov.au/Forms/Documents...
14. http://www.border.gov.au/Lega/Lega/Form/...
15. http://www.border.gov.au/Forms/Documents...
16. http://www.border.gov.au/about/contact/o...
17. http://www.border.gov.au/Forms/Documents...
18. http://www.border.gov.au/about/contact/o...
19. http://www.border.gov.au/Trav/Ente/Duty-...
20. http://www.border.gov.au/about/contact/m...
UNCLASSIFIED
Dear Ms Jefferies
I refer to your FOI request received on 28 November 2018, seeking access
to the following:
1. The number of individuals who have made protection claims before, or
at, immigration clearance at airports since 2008, broken down by fiscal
year.
2. The number of those individuals granted protection visas since 2008,
broken down by fiscal year.
Please include the individual's country of origin and airport where the
claim was made.
The Department has made a decision on this request. Please find attached
the decision notice under the FOI Act.
Thanks and Regards
FOI Section
FOI and Records Management Branch
Productivity and Compliance Division
Corporate and Enabling Group
Department of Home Affairs
Email: [1][DIBP request email]
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. mailto:[DIBP request email]
Dear FOI,
The Department has still not provided a response to FOI Request # FA 18/11/01547, which requests "policies and procedures regarding protection claims made before or at immigration clearance in airports." I note that this request was filed on 28 November 2018 and is long overdue. It appears that the Department has posted FOI information for a separate request (FA 18/11/01551) under the FA 18/11/01547 request string, resulting in this confusion.
Please provide a response to FOI Request # FA 18/11/01547.
Yours sincerely,
Regina Jefferies
UNCLASSIFIED
Dear Ms Jeffries,
Thank you for your email below
The Department does receive a large number of FOI requests and our staff are committed to finalising all requests made under the FOI Act as soon as possible. Requests are generally processed in the order in which they are received.
Your case is being actively processed, and I anticipate that a decision will be made on your FOI application FA18/11/01547 by 29 March 2019.
Best regards
FOI Section
FOI and Records Management Branch
Productivity and Compliance Division
Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Dear FOI,
I am writing to follow up on the status of FOI application FA18/11/01547. As noted in the Department's 18 March 2019 message, a decision on this request was anticipated to have been made by 29 March 2019.
I note that this request was filed on 28 November 2018 and is overdue.
Yours sincerely,
Regina Jefferies
UNCLASSIFIED
Dear Ms Jefferies
FOI request FA 18/11/01547
I refer to your FOI request received on 28 November 2018, seeking access
to the following:
'Under Freedom of Information, I request all policies and/or procedures
regarding protection claims made before, or at, immigration clearance in
airports.'
The Department has made a decision on this request. Please find attached
the decision record and documents released under the FOI Act.
This request has now been closed.
Yours sincerely
Freedom of Information Officer
FOI and Records Management Branch
Productivity and Compliance Division
Corporate and Enabling Group
Department of Home Affairs
Email: [1][DIBP request email]
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
References
Visible links
1. mailto:[DIBP request email]
UNCLASSIFIED
In reply please quote:
FOI Request: FA 19/04/00284
File Number: OBJ2019/21685
Dear Ms Jefferies
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 3 April 2019 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
You have requested access to the following:
1. The number of travellers who have been referred to a Visa
Determination Officer (VDO) after seeking to engage Australia's
protection obligations in immigration clearance at airports since
2008, broken down by fiscal year.
1. The number of travellers who have been referred to a VDO after seeking
to engage Australia's protection obligations in immigration clearance
at airports since 2008, broken down by fiscal year, and who have had
their visa cancelled under section 166 of the Migration Act.
and
1. The number of travellers 'screened in' and 'screened out' after making
a claim for protection in immigration clearance at an airport and
undergoing a pre-screening interview (see section 4.7 Second
Interview, Procedural Instruction - Protection Claims at Border) since
2008, broken down by fiscal year.
Your request was received by the Department on 3 April 2019 and has been
allocated FOI request number FA 19/04/00284 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.
Exclusion of non-SES staff personal details and SES telephone contact
details
The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.
Publication of document
Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[DIBP request email].
FOI Officer | FOI and Records Management Branch
National Office
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.