Policies and Procedures for parcel post deliveries
Dear Australian Postal Corporation,
I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.
The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."
Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.
Yours faithfully,
Larry Singer
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Good afternoon Larry,
I refer to documents under the Freedom of Information Act 1982 (“Act”) (FOI Act). You have requested the following from Australia Post:
“I have had ongoing issues with delivery of parcels to my address. Each time there seems to be a different reason why the parcel was not delivered. I am trying to determine whether the reason that deliveries are not made is that our building does not meet your requirements. I have not been able to get any consistent information about this.
The only information I can find on your website is: "Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety."
Please provide copies of the policies that your delivery people use to determine whether they are permitted to deliver to any specific property, and the procedures that govern how and when that delivery is to be attempted.”
Find attached my response. Apologies for the delay in getting a response to you.
Regards,
Anna
Information Officer
Australia Post