Optus breach communications

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act). Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

What is a valid FOI request?

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

Do not send duplicate emails as this may cause longer delays in processing
times.

What is an invalid FOI request?

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

FOI requests are generally processed in the order they are received.

We will contact you as soon as the Department has assessed your request
under the FOI Act.

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests. This is to ensure we are able to
process as many requests as possible, including yours.

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

You may be able to resolve your enquiry faster using these other resources

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

General information about travelling to Australia:

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

· For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application.

· To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

· If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

· For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

· For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

· To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

We appreciate your feedback

We appreciate your feedback to help improve our services.

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

Thank you

Information updated 11 January 2022

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
4. https://immi.homeaffairs.gov.au/visas/ge...
5. https://immi.homeaffairs.gov.au/visas/al...
6. https://immi.homeaffairs.gov.au/help-sup...
7. https://immi.homeaffairs.gov.au/citizens...
8. https://immi.homeaffairs.gov.au/entering...
9. https://immi.homeaffairs.gov.au/change-i...
10. https://www.homeaffairs.gov.au/help-and-...

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:
FOI Request: FA 22/11/00673
File Number: FA22/11/00673

Dear Lucas Baird

Acknowledgement of Freedom of Information Access request

This letter acknowledges that on 11 November 2022 the Department of Home Affairs (the Department) received your request to access documents held by the Department under the Freedom of Information Act 1982 (the FOI Act). This letter also provides important information about your request.

Scope of request

You have requested access to the following:

I request, under the purposes of the Freedom of Information Act, any and all written communication between Optus and Home Affairs about its data breach in the week starting September 19. I also request any minutes made of any phone calls/meetings with representatives of Optus, and a log of said phone calls.

Your request has been allocated FOI request number FA 22/11/00673. Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe

The timeframe for processing a request is 30 days from the day we receive your request, as set out in the FOI Act.

Your review rights in relation to your request are available on the website of the Office of the Australian Information Commissioner.

Fees and Charges

Charges do not apply to requests from individuals seeking access to documents about themselves. However, a charge may apply to all other requests for access to documents.

Charges are based on the amount of time the Department spends on your request. Charges can range from $10 to over $1,000 depending on the complexity and scope of your request. The Office of the Australian Information Commissioner reported that across the public service, the average charge notified was $335.50 in 2020-21.

If a charge applies, you will be issued with a Notice of Charge that explains the charge and your options.

Detailed information about FOI charges that may apply to your FOI request is available on the Department’s website.

We do not provide personal details of staff

The Department’s practice is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request. However names of staff that have previously been released in departmental correspondence may be disclosed.

We do not provide duplicated documents

If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exist.

Publication of document

Released documents you request may be published to our website

Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

How to reduce or withdraw your request

Reducing the scope of your request can reduce the time and charges associated with processing your FOI request.

To reduce or withdraw your request, contact the FOI section at [Department of Home Affairs request email] and include your FOI request number.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at [Department of Home Affairs request email].

Kind regards

FOI Officer - Jade
Freedom of Information
Department of Home Affairs
E: [Department of Home Affairs request email]

Personal-Privacy
OFFICIAL: Sensitive

-----Original Message-----
From: Lucas Baird <[FOI #9559 email]>
Sent: Friday, 11 November 2022 4:09 PM
To: FOI <[Department of Home Affairs request email]>
Subject: CM: Freedom of Information request - Optus breach communications

Dear Department of Home Affairs,

I request, under the purposes of the Freedom of Information Act, any and all written communication between Optus and Home Affairs about its data breach in the week starting September 19. I also request any minutes made of any phone calls/meetings with representatives of Optus, and a log of said phone calls.

Sincerely,
Lucas Baird

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #9559 email]

Is [Department of Home Affairs request email] the wrong address for Freedom of Information requests to Department of Home Affairs? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:

FOI Request: FA 22/11/00673

File Number: FA22/11/00673

Dear Lucas Baird

I refer to your request received on 11 November 2022 for access to
documents under the FOI Act.

The current due date for your request is 12 December 2022.

In order for the Department to complete the process of retrieving all the
documents that fall within the scope of your request the Department will
require additional time to process your request.

The Department seeks your agreement under section 15AA of the FOI Act to
extend the timeframe for the processing of your request by 30 days. This
would extend the due date for your request to Tuesday 10 January 2023.

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Thursday 8
December 2022

If you wish to discuss this matter further, please do not hesitate to
contact me on the details below.

Kind regards

FOI Officer - Jade

Freedom of Information

Department of Home Affairs

E: [1][Department of Home Affairs request email]

Personal-Privacy
OFFICIAL: Sensitive

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[Department of Home Affairs request email]

FA221100673 Notice of charge Baird.pdf

31K Download View as HTML

OFFICIAL

In reply please quote:

FOI Request: FA 22/11/00673

File Number: FA 22/11/00673

Dear Lucas Baird,

I refer to your request to access documents under the Freedom of
Information Act 1982 (the FOI Act), which the Department of Home Affairs
(the Department) received on 11 November 2022.

As provided under section 29 of the Freedom of Information Act 1982 (the
FOI Act) and the Freedom of Information (Charges) Regulations 1982 (the
Regulations), I have determined that payment is required for this request
to be processed.

Preliminary assessment of charges

I have assessed the work the Department would need to do to process your
request, taking into account the time that would be spent by the relevant
business areas in searching for and retrieving documents and assessing the
documents for release. I have calculated the charge as follows:

Search and retrieval: (8 hours Search and retrieval time minutes @ $15 per
hour) = $120.00

Decision making: (8 hours 10 minutes @ $20 per hour) = $62.00

(no charges are applied for the first five hours of decision-making)

Total: $182.00

(charge has been rounded down to the nearest whole dollar amount)

Next steps

Within 30 days of this email you must:

• pay the charge or optional deposit indicated in the attached
invoice for your request to proceed, and/or

• write to the Department if you believe the charge has been wrongly
assessed, should be reduced or not imposed, or

• withdraw your request.

Your request will not be processed until you take one of these actions.
Your request will be withdrawn if you do not take action with 30 days.

Option 1: Pay the charge or an optional deposit

You can either pay the full amount now, or a deposit of $45.00.

You will receive a final notice of charges once the Department has made
its decision on your access request. No documents will be released to you
until you have paid any outstanding charges.

If the Department does not make a decision on your request within the
statutory time limit, we will refund your payment.

Details of how to pay are contained in the attached invoice.

Option 2: Write to the Department to contend charges are incorrect or
should be waived or reduced

You can contest the charge on the grounds that the charge was not properly
calculated, or:

• that payment of the charge, or part of it, would cause you
financial hardship

• that giving access to the documents is in the general public
interest, or in the interest of a substantial section of the public.

This is not an exhaustive list and the Department may consider any other
relevant matters.

Please set out your reasons as clearly as possible and provide supporting
evidence.

The Department has a statutory timeframe of 30 days from the date of your
response to make a decision to reduce or not impose a charge. We will
notify you of our charges decision in writing.

You may still dispute the charge if you have paid the charge or a deposit.
If the Department agrees to reduce or waive the charge, and the final
charge amount is less than the amount you have paid, we will issue you
with a refund.

Option 3: Withdraw your request

To withdraw your request, please send an email to
[1][Department of Home Affairs request email] or reply to this email stating that you wish to
withdraw the request.

If you withdraw your request, we will close your request and no charges
will be incurred.

Timeframe for your response

You must respond to this notice within 30 days, which is by Friday, 13
January 2023.

If you do not provide a written response within this timeframe your
request will be deemed withdrawn under section 29(2) of the Act. No
charges will be incurred.

Legislation and further information

A copy of the FOI Act is available at
[2]https://www.legislation.gov.au/Series/C2...

Information about how we calculate charges can be seen at: [3]We consider
your Freedom of Information request (homeaffairs.gov.au)

The Office of the Australian Information Commissioner also provides
information about charging at: [4]What charges may apply? - Home
(oaic.gov.au)

Contact

Please contact [5][Department of Home Affairs request email] if you have any questions about
this notice.

Yours sincerely

[signed electronically]

Kind regards,

Simon
Position Number 60156398
Senior FOI Officer | Freedom of Information Section
FOI & Records Management Branch | Legal Group
Department of Home Affairs

E: [6][Department of Home Affairs request email]

OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[Department of Home Affairs request email]
2. https://www.legislation.gov.au/Series/C2...
3. https://www.homeaffairs.gov.au/access-an...
4. https://www.oaic.gov.au/freedom-of-infor...
5. mailto:[Department of Home Affairs request email]
6. mailto:[Department of Home Affairs request email]

OFFICIAL

Good Afternoon Lucas,

The department is still processing FOI request - 22/11/00673,

In the event that no documents are released you would be refunded any deposit or payment amount.

Kind regards,

Simon
Position Number 60156398
Senior FOI Officer | Freedom of Information Section
FOI & Records Management Branch | Legal Group
Department of Home Affairs
E: [Department of Home Affairs request email]

OFFICIAL

-----Original Message-----
From: Lucas Baird <[FOI #9559 email]>
Sent: Wednesday, 14 December 2022 8:57 AM
To: FOI <[Department of Home Affairs request email]>
Subject: Re: FA 22/11/00673 - Notice of charge - Baird [SEC=OFFICIAL]

Dear Simon,

In regards to:

-- FOI Request: FA 22/11/00673

-- File Number: FA 22/11/00673

I nominate to take Option 1, and will pay the $45 deposit.

If you could confirm too whether this means the department has not made a decision on releasing the documents yet?

Yours sincerely,

Lucas Baird

-----Original Message-----

OFFICIAL

In reply please quote:

FOI Request: FA 22/11/00673

File Number: FA 22/11/00673

Dear Lucas Baird,

I refer to your request to access documents under the Freedom of

Information Act 1982 (the FOI Act), which the Department of Home Affairs

(the Department) received on 11 November 2022.

As provided under section 29 of the Freedom of Information Act 1982 (the

FOI Act) and the Freedom of Information (Charges) Regulations 1982 (the

Regulations), I have determined that payment is required for this request

to be processed.

Preliminary assessment of charges

I have assessed the work the Department would need to do to process your

request, taking into account the time that would be spent by the relevant

business areas in searching for and retrieving documents and assessing the

documents for release. I have calculated the charge as follows:

Search and retrieval: (8 hours Search and retrieval time minutes @ $15 per

hour) = $120.00

Decision making: (8 hours 10 minutes @ $20 per hour) = $62.00

(no charges are applied for the first five hours of decision-making)

Total: $182.00

(charge has been rounded down to the nearest whole dollar amount)

Next steps

Within 30 days of this email you must:

• pay the charge or optional deposit indicated in the attached

invoice for your request to proceed, and/or

• write to the Department if you believe the charge has been wrongly

assessed, should be reduced or not imposed, or

• withdraw your request.

Your request will not be processed until you take one of these actions.

Your request will be withdrawn if you do not take action with 30 days.

Option 1: Pay the charge or an optional deposit

You can either pay the full amount now, or a deposit of $45.00.

You will receive a final notice of charges once the Department has made

its decision on your access request. No documents will be released to you

until you have paid any outstanding charges.

If the Department does not make a decision on your request within the

statutory time limit, we will refund your payment.

Details of how to pay are contained in the attached invoice.

Option 2: Write to the Department to contend charges are incorrect or

should be waived or reduced

You can contest the charge on the grounds that the charge was not properly

calculated, or:

• that payment of the charge, or part of it, would cause you

financial hardship

• that giving access to the documents is in the general public

interest, or in the interest of a substantial section of the public.

This is not an exhaustive list and the Department may consider any other

relevant matters.

Please set out your reasons as clearly as possible and provide supporting

evidence.

The Department has a statutory timeframe of 30 days from the date of your

response to make a decision to reduce or not impose a charge. We will

notify you of our charges decision in writing.

You may still dispute the charge if you have paid the charge or a deposit.

If the Department agrees to reduce or waive the charge, and the final

charge amount is less than the amount you have paid, we will issue you

with a refund.

Option 3: Withdraw your request

To withdraw your request, please send an email to

[1][Department of Home Affairs request email] or reply to this email stating that you wish to

withdraw the request.

If you withdraw your request, we will close your request and no charges

will be incurred.

Timeframe for your response

You must respond to this notice within 30 days, which is by Friday, 13

January 2023.

If you do not provide a written response within this timeframe your

request will be deemed withdrawn under section 29(2) of the Act. No

charges will be incurred.

Legislation and further information

A copy of the FOI Act is available at

[2]https://www.legislation.gov.au/Series/C2...

Information about how we calculate charges can be seen at: [3]We consider

your Freedom of Information request (homeaffairs.gov.au)

The Office of the Australian Information Commissioner also provides

information about charging at: [4]What charges may apply? - Home

(oaic.gov.au)

Contact

Please contact [5][Department of Home Affairs request email] if you have any questions about

this notice.

Yours sincerely

[signed electronically]

Kind regards,

Simon

Position Number 60156398

Senior FOI Officer | Freedom of Information Section

FOI & Records Management Branch | Legal Group

Department of Home Affairs

E: [6][Department of Home Affairs request email]

OFFICIAL

Important Notice: The content of this email is intended only for use by

the individual or entity to whom it is addressed. If you have received

this email by mistake, please advise the sender and delete the message and

attachments immediately. This email, including attachments, may contain

confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information

by persons or entities other than the intended recipient is prohibited.

The Department of Home Affairs and ABF respect your privacy and have

obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this

email.

References

Visible links

1. mailto:[Department of Home Affairs request email]

2. https://www.legislation.gov.au/Series/C2...

3. https://www.homeaffairs.gov.au/access-an...

4. https://www.oaic.gov.au/freedom-of-infor...

5. mailto:[Department of Home Affairs request email]

6. mailto:[Department of Home Affairs request email]

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #9559 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

hide quoted sections

Customer Receipt.PDF.pdf

19K Download View as HTML

Dear Customer,

Please see attached Receipt for your recent payment.

Important Notice:
If you have received this email by mistake, please advise the sender and delete the message and attachments immediately.
This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.
Home Affairs respects your privacy and has obligations under the Privacy Act 1988.
The official departmental privacy policy can be viewed on the department's website.

This is a system generated message, please do not reply.

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section.

The FOI section only responds to valid FOI requests and other matters
relating to the Freedom of Information Act 1982 (the FOI Act). Visit the
FOI Information on our Website for more information on what [1]information
can be accessed under the FOI Act 1982.

What is a valid FOI request?

A valid FOI request may be for:

- documents you previously provided to the Department as part of a visa
application

- a copy of a decision record made by the Department

- statistical information held by the Department

- papers or briefings the Department prepared.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

A valid FOI request must:

o Be in writing and state the request is for consideration under the FOI
Act.
o Have enough information for us to be able to identify the documents
you are seeking.
o Provide a physical or electronic address where we can send our
decision.

Do not send duplicate emails as this may cause longer delays in processing
times.

What is an invalid FOI request?

Invalid FOI requests may include:

- Making a visa application

- Seeking evidence of your Australian Citizenship

- Seeking information about traveling to or departing Australia.

If your email is not specific an FOI request or FOI related matter, the
FOI section will not respond.

What happens next?

Once we receive and have registered your FOI request, we will send you an
acknowledgment letter by email. Read the acknowledgment letter carefully
for further instructions.

FOI requests are generally processed in the order they are received.

We will contact you as soon as the Department has assessed your request
under the FOI Act.

We’re responding to a large volume of requests

Due to the current high volume of requests, we will not provide progress
up-dates on current FOI requests. This is to ensure we are able to
process as many requests as possible, including yours.

If processing your request is going to take us a lot of time and because
it is large or unspecific, it may be refused.

Still have a question or request?

If you still have a question, which has not been answered above, and which
is about the work of the Department, use our general enquiries web page

[2]https://immi.homeaffairs.gov.au/help-sup...

You may be able to resolve your enquiry faster using these other resources

We only action and respond to FOI requests that are valid under the
Freedom of Information Act 1982. You may be able to resolve your enquiry
faster by using these resources:

General information about travelling to Australia:

The Department of Home Affairs, “Entering Australia” site
[3]https://immi.homeaffairs.gov.au/entering...

· For visa and our requirements for entry to Australia
[4]https://immi.homeaffairs.gov.au/visas/ge...

For a copy of your visa refusal or visa grant letter you should contact
the office where you lodged your visa application.

· To check your current visa details and conditions use the
Department’s Visa Entitlement Verification Online (VEVO) portal which can
be accessed [5]here

· If you are experiencing technical difficulties in lodging your
visa application through ImmiAccount, submit your concerns through the
ImmiAccount Technical Support Form, which is accessible [6]here.

· For evidence of your Australian Citizenship please refer [7]here.
The FOI Section does not process these requests.

· For movement records or travel history complete the online
International Movement Records form [8]here. The FOI Section does not
process these requests.

· To update your details, including your Passport details, you can
notify the Department [9]here. The FOI Section does not process these
requests.

We appreciate your feedback

We appreciate your feedback to help improve our services.

If you would like to provide feedback to us please use our Compliments,
complaints and suggestions form.
[10]https://www.homeaffairs.gov.au/help-and-...

Thank you

Information updated 11 January 2022

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.homeaffairs.gov.au/access-an...
2. https://immi.homeaffairs.gov.au/help-sup...
3. https://immi.homeaffairs.gov.au/entering...
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OFFICIAL

Dear Lucas,

Thank you for your email,

Due to the nature of the scope of this request, It has required a large search and retrieval process, with external consultation.

As the request has now exceed the statutory time frame, you will not be charged and issued a refund for the deposit already paid.

If you could please provide your bank details to action the refund for $45.00 to your designated bank account.

The FOI team is continuing to work on this request to finalise it as soon as possible.

Thank you for your patience.

Kind regards,

Simon
Position Number 60156398
Senior FOI Officer | Freedom of Information Section
FOI & Records Management Branch | Legal Group
Department of Home Affairs
E: [Department of Home Affairs request email]

OFFICIAL

-----Original Message-----
From: Lucas Baird <[FOI #9559 email]>
Sent: Monday, 16 January 2023 8:58 AM
To: FOI <[Department of Home Affairs request email]>
Subject: Re: Customer, Receipt [SEC=OFFICIAL]

Dear FOI Team,

In regards to:
-- FOI Request: FA 22/11/00673
-- File Number: FA 22/11/00673

I wanted to follow up on the status of the request. Previous communications indicate the due date for the Home Affairs response was January 13, but I have yet to receive a response.

Can you please update me on the status of the request.

Sincerely,
Lucas Baird

-----Original Message-----

Dear Customer,

Please see attached Receipt for your recent payment.

Important Notice:
If you have received this email by mistake, please advise the sender and delete the message and attachments immediately.
This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited.
Home Affairs respects your privacy and has obligations under the Privacy Act 1988.
The official departmental privacy policy can be viewed on the department's website.

This is a system generated message, please do not reply.

Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this email.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #9559 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

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Our reference: RQ23/00416

Agency reference: FA22/11/00673

Lucas Baird

Sent by email: [1][FOI #9559 email]

Extension of time application by Department Of Home Affairs

Dear Mr Baird,

I write to advise that on 30 January 2023 the Office of the Australian
Information Commissioner (the OAIC) received an application from
Department of Home Affairs (Department) for an extension of time, to
process your FOI request of 11 November 2022.

The Department has applied for an extension of time under s 15AC of the
Freedom of Information Act 1982 (Cth) because it has been unable to
finalise your request within the initial decision period.

The Department has advised the OAIC that:

o Extensive reasonable searches were required to identify relevant
documents;
o A significant amount of liaison with business areas was required to
determine documents relevant to the scope;
o 13 documents were identified as being potentially relevant within the
scope, including duplicates requiring cross-referencing and
assessment; and
o Extensive consultation with multiple parties relating to potential
exemptions is required.

The Department has requested an extension to 9 February 2023. I will take
any comments you may have to make into account when deciding the
application.

Please respond to this email by close of business 09 February 2023. If I
do not hear from you by this date, the decision maker will make a decision
on the basis of the information provided to me by the Department.

You will be notified of the decision once the matter has been finalised.

Further information about extension of time requests may be found on our
website at [2]Extensions of time.

Contact

If you have any questions regarding this email please contact me via email
on [3][email address]. Please quote OAIC reference: RQ23/00416 in all
correspondence.

Kind regards,

Thomas Hanaee

[4][IMG] Assistant Review Adviser

Freedom of Information Regulatory Group

Office of the Australian Information
Commissioner

GPO Box 5218 Sydney NSW 2001 |
[5]oaic.gov.au

1300 363 992 | [6][email address]
[7][IMG] | [8][IMG] | [9][IMG] | [10]Subscribe to OAICnet newsletter

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
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2. https://www.oaic.gov.au/freedom-of-infor...
3. mailto:[email address]
4. https://www.oaic.gov.au/
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15AC Decision RQ23 00416 1.pdf

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Our reference: RQ23/00416

Agency reference: FA22/11/00673

Lucas Baird

Sent by email: [1][FOI #9559 email]

CC: [2][email address]

Extension of time under s 15AC

Dear Mr Baird,

Please find attached an FOI Extension of time decision relating to your
FOI request with the Department of Home Affairs. A copy of this decision
has been provided to the Department today.

Kind regards,

Thomas Hanaee

[3][IMG] Assistant Review Adviser

Freedom of Information Regulatory Group

Office of the Australian Information
Commissioner

GPO Box 5218 Sydney NSW 2001 |
[4]oaic.gov.au

1300 363 992 | [5][email address]
[6][IMG] | [7][IMG] | [8][IMG] | [9]Subscribe to OAICnet newsletter

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. mailto:[FOI #9559 email]
2. mailto:[email address]
3. https://www.oaic.gov.au/
4. https://aus01.safelinks.protection.outlo...
5. mailto:[email address]
6. https://aus01.safelinks.protection.outlo...
7. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...
9. https://www.oaic.gov.au/media-and-speech...

OFFICIAL

- FOI Request: FA 22/11/00673
- File Number: FA 22/11/00673

Good Afternoon Lucas,

The FOI team is still working on this request and will finalise it as soon as possible.

As mentioned in my previous email, the request has exceeded the statutory time frame and you will not be charged.

As such I can arrange a refund for the money that you have already paid, If you could get in touch in to how you wish to proceed.

Kind regards,

Simon
Position Number 60156398
Senior FOI Officer | Freedom of Information Section
FOI & Records Management Branch | Legal Group
Department of Home Affairs
E: [Department of Home Affairs request email]

OFFICIAL

-----Original Message-----
From: FOI
Sent: Friday, 20 January 2023 3:30 PM
To: 'Lucas Baird' <[FOI #9559 email]>
Subject: RE: Customer, Receipt [SEC=OFFICIAL]

OFFICIAL

Dear Lucas,

Thank you for your email,

Due to the nature of the scope of this request, It has required a large search and retrieval process, with external consultation.

As the request has now exceed the statutory time frame, you will not be charged and issued a refund for the deposit already paid.

If you could please provide your bank details to action the refund for $45.00 to your designated bank account.

The FOI team is continuing to work on this request to finalise it as soon as possible.

Thank you for your patience.

Kind regards,

Simon
Position Number 60156398
Senior FOI Officer | Freedom of Information Section FOI & Records Management Branch | Legal Group Department of Home Affairs
E: [Department of Home Affairs request email]