Dear Mr Ashmore

 

Freedom of Information Request: FOI 31877

 

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 November 2019
and was made in the following terms:

 

I am seeking the number of complaints to the Ombudsman in 18/19.  I ask
for this as it has not been reported in Annual Report of DVA or the
Ombudsman.

 

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 December 2019.

 

When the processing period may be extended or suspended

 

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

 

Additionally, there are occasions where the time to process your request
may be suspended. This will usually take place if a practical refusal
consultation process takes place (section 24AB of the FOI Act) or if a
charges notice is issued to process your request (section 29 of the FOI
Act). If the Department decides that either of these apply to your
request, the Department will notify you.

 

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [1]https://www.oaic.gov.au/.

 

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[2]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

If you have any questions, please contact us using the following details:

 

Post:                      Information Law Section, Legal Services & Audit
Branch

GPO Box 9998 CANBERRA   ACT   2601

Facsimile:            (02) 6289 6337

Email:                   [3][email address]

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [4][email address] | W: [5]www.dva.gov.au

 

[6]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. https://www.oaic.gov.au/
2. https://www.dva.gov.au/about-dva/freedom...
3. mailto:[email address]
4. mailto:[email address]
5. http://www.dva.gov.au/

Good morning Mr Ashmore,

 

Freedom of Information Request: FOI 31877

 

I am writing in relation to your FOI request for access to the following
documents:

I am seeking the number of complaints to the Ombudsman in 18/19. I ask for
this as it has not been reported in Annual Report of DVA or the Ombudsman.

 

The information you are seeking is publicly available. Page 138 of the
Commonwealth Ombudsman’s Annual Report for 2018-2019 sets out the number
of complaints about DVA which were received and finalised by the
Commonwealth Ombudsman during the 2018-2019 year. A link to the
Ombudsman’s 2018-2019 Annual Report is available at:
[1]https://www.ombudsman.gov.au/__data/asse...

 

As the information you are seeking is publicly available, can you please
let me know if you are willing to withdraw your FOI request?

 

Kind regards

Jo

 

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [2][email address] | W: [3]www.dva.gov.au

 

[4]cid:image001.png@01D0027A.1DAB84F0

 

From: INFORMATION.LAW
Sent: Monday, 11 November 2019 9:15 AM
To: '[FOI #5872 email]'
<[FOI #5872 email]>
Subject: FOI 31877 - Acknowledgement [SEC=OFFICIAL]

 

Dear Mr Ashmore

 

Freedom of Information Request: FOI 31877

 

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 November 2019
and was made in the following terms:

 

I am seeking the number of complaints to the Ombudsman in 18/19. I ask for
this as it has not been reported in Annual Report of DVA or the Ombudsman.

 

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 December 2019.

 

When the processing period may be extended or suspended

 

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

 

Additionally, there are occasions where the time to process your request
may be suspended. This will usually take place if a practical refusal
consultation process takes place (section 24AB of the FOI Act) or if a
charges notice is issued to process your request (section 29 of the FOI
Act). If the Department decides that either of these apply to your
request, the Department will notify you.

 

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [5]https://www.oaic.gov.au/.

 

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[6]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

If you have any questions, please contact us using the following details:

 

Post: Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA ACT 2601

Facsimile: (02) 6289 6337

Email: [7][email address]

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [8][email address] | W: [9]www.dva.gov.au

 

[10]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. https://www.ombudsman.gov.au/__data/asse...
2. mailto:[email address]
3. http://www.dva.gov.au/
5. https://www.oaic.gov.au/
6. https://www.dva.gov.au/about-dva/freedom...
7. mailto:[email address]
8. mailto:[email address]
9. http://www.dva.gov.au/

Good afternoon Mr Ashmore,

 

I am following up on my email below and I don’t seem to have received a
response from you.

 

Could you please advise by COB Wednesday 4 December 2019 whether you would
be agreeable to withdrawing your request given that this data is publicly
available?

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [1][email address] | W: [2]www.dva.gov.au

 

[3]cid:image001.png@01D0027A.1DAB84F0

 

From: INFORMATION.LAW
Sent: Thursday, 21 November 2019 10:24 AM
To: '[FOI #5872 email]'
<[FOI #5872 email]>
Subject: RE: FOI 31877 - Acknowledgement [SEC=OFFICIAL]

 

Good morning Mr Ashmore,

 

Freedom of Information Request: FOI 31877

 

I am writing in relation to your FOI request for access to the following
documents:

I am seeking the number of complaints to the Ombudsman in 18/19. I ask for
this as it has not been reported in Annual Report of DVA or the Ombudsman.

 

The information you are seeking is publicly available. Page 138 of the
Commonwealth Ombudsman’s Annual Report for 2018-2019 sets out the number
of complaints about DVA which were received and finalised by the
Commonwealth Ombudsman during the 2018-2019 year. A link to the
Ombudsman’s 2018-2019 Annual Report is available at:
[4]https://www.ombudsman.gov.au/__data/asse...

 

As the information you are seeking is publicly available, can you please
let me know if you are willing to withdraw your FOI request?

 

Kind regards

Jo

 

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [5][email address] | W: [6]www.dva.gov.au

 

[7]cid:image001.png@01D0027A.1DAB84F0

 

From: INFORMATION.LAW
Sent: Monday, 11 November 2019 9:15 AM
To: '[FOI #5872 email]'
Subject: FOI 31877 - Acknowledgement [SEC=OFFICIAL]

 

Dear Mr Ashmore

 

Freedom of Information Request: FOI 31877

 

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 November 2019
and was made in the following terms:

 

I am seeking the number of complaints to the Ombudsman in 18/19. I ask for
this as it has not been reported in Annual Report of DVA or the Ombudsman.

 

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 December 2019.

 

When the processing period may be extended or suspended

 

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

 

Additionally, there are occasions where the time to process your request
may be suspended. This will usually take place if a practical refusal
consultation process takes place (section 24AB of the FOI Act) or if a
charges notice is issued to process your request (section 29 of the FOI
Act). If the Department decides that either of these apply to your
request, the Department will notify you.

 

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [8]https://www.oaic.gov.au/.

 

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[9]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

If you have any questions, please contact us using the following details:

 

Post: Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA ACT 2601

Facsimile: (02) 6289 6337

Email: [10][email address]

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [11][email address] | W: [12]www.dva.gov.au

 

[13]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. mailto:[email address]
2. http://www.dva.gov.au/
4. https://www.ombudsman.gov.au/__data/asse...
5. mailto:[email address]
6. http://www.dva.gov.au/
8. https://www.oaic.gov.au/
9. https://www.dva.gov.au/about-dva/freedom...
10. mailto:[email address]
11. mailto:[email address]
12. http://www.dva.gov.au/