Number of complaints recorded in Oneschool
Dear Queensland Department of Education and Training,
Could you please share data showing the number of parent complaints recorded in Oneschool by each Metropolitan Region State High School (with school names listed) in the calendar year of 2021? Please include Metropolitan Region Secondary Independent Public Schools.
Yours faithfully,
Anonymous
Good afternoon,
Thank you for your request for information about the number of parent
complaints recorded in OneSchool by each Metropolitan region State High
School (with school names listed) in the calendar year of 2021.
Please note, OneSchool is not a complaints management system. Any
correspondence with parents is entered as a record of contact on a
student’s file in OneSchool but these records relate to all correspondence
and are not specific to complaints.
The Department of Education does have a Customer Complaints Management
System (CCMS) which contains complaints data from customers, such as
parents, students and community members. This system is used by regional
and central office. Schools do not use CCMS however it may hold some of
the information you are requesting.
Can you please confirm if you would like us to consider a request for
complaints information from CCMS?
Kind regards,
Governance, Strategy & Planning
Department of Education
E: [1][email address]
Level 20 | Education House | 30 Mary Street | Brisbane QLD 4000
PO Box 15033 | City East QLD 4002
I acknowledge the Traditional Custodians of this land, waterways and
seas. I pay my respects to their ancestors and Elders of the past and
present, and their continued determination to keep culture alive and
strong.
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Dear GS&P_MAILBOX,
Thanks for your response. In that case, I would like the DoE to report on the total number of parent-initiated contacts recorded in Oneschool at each State High School in the Metropolitan Region and the total number of complaints logged in the CCMS for each of these schools in 2021. Please also include the number of enrolments at each school in these reports.
Yours sincerely,
Anonymous
Good morning,
Thank you for clarifying your request.
Attached is a list of complaints data extracted from the Customer
Complaints Management System (CCMS). As requested, this data is specific
to complaints at Metropolitan Region State High Schools (with school names
listed) in the calendar year of 2021. Enrolment numbers for each school
are also listed for the same time period.
Please note the explanatory dot points provided in the attached document,
which give context to the data provided. As mentioned in our previous
correspondence, CCMS data is provided by regional office and not by
schools.
Your request for parent-initiated contact records in OneSchool has been
forwarded to the appropriate area for consideration. You should receive
further correspondence in due course.
I trust this information assists.
Any further requests for information should be directed to
[1][email address].
Kind regards,
Governance, Strategy & Planning
Department of Education
E: [2][email address]
Level 20 | Education House | 30 Mary Street | Brisbane QLD 4000
PO Box 15033 | City East QLD 4002
I acknowledge the Traditional Custodians of this land, waterways and
seas. I pay my respects to their ancestors and Elders of the past and
present, and their continued determination to keep culture alive and
strong.
IMPORTANT: This email (including any attachments) may contain legally
privileged, confidential or private information and may be protected by
copyright. You may only use it if you are the person(s) to whom it was
intended to be sent and if you use it in an authorised way. No one is
allowed to use, review, alter, transmit, disclose, distribute, print or
copy this email without appropriate authority.
If the email was not intended for you and was sent to you by mistake,
please telephone or email me immediately, destroy any hard copies of this
email, and delete it and any copies of it from your computer system. Any
legal privilege and confidentiality attached to the email is not waived or
destroyed by that mistake.
It is your responsibility to ensure that this email does not contain and
is not affected by computer viruses, defects or interference by third
parties or replication problems (including incompatibility with your
computer system).
***************************************************************************************************
References
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1. mailto:[email address]
2. mailto:[email address]
With respect to your request for information (dated 14 December 2022),
please find attached a file containing the number of
parent/guardian-initiated contacts recorded by state high schools in the
Department of Education’s Metropolitan region in the 2021 calendar year.
This information is in addition to the data that you requested – extracted
from the Customer Complaints Management System – that was emailed to you
on 23 December 2022.
The data has been extracted from the department’s OneSchool (student
information management) system.
Please note the explanatory points provided within the attachment that
give important context to the data provided.
We trust this information is of assistance to you.
Should you have any further requests for information, please direct these
to [1][email address].
Yours sincerely
Statewide Operations Team
Disability, Inclusion & Student
Services Branch
Department of Education
E:
[2][email address]
Education House | 30 Mary Street |
Brisbane QLD 4000
PO Box 15033 | City East QLD 4002
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before printing this email. [3]cid:image003.jpg@01D3BD4E.0C70BC90
IMPORTANT: This email (including any attachments) may contain legally
privileged, confidential or private information and may be protected by
copyright. You may only use it if you are the person(s) to whom it was
intended to be sent and if you use it in an authorised way. No one is
allowed to use, review, alter, transmit, disclose, distribute, print or
copy this email without appropriate authority.
If the email was not intended for you and was sent to you by mistake,
please telephone or email me immediately, destroy any hard copies of this
email, and delete it and any copies of it from your computer system. Any
legal privilege and confidentiality attached to the email is not waived or
destroyed by that mistake.
It is your responsibility to ensure that this email does not contain and
is not affected by computer viruses, defects or interference by third
parties or replication problems (including incompatibility with your
computer system).
***************************************************************************************************
References
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1. mailto:[email address]
2. mailto:[email address]