** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

UPDATED: 17 March 2020

COVID-19 (Corona Virus) has been declared a pandemic by the World Health
Organisation ([1]link). As the Department focuses its efforts on managing
the impact of COVID-19 on its critical services and employees, other
non-critical services may not be delivered within expected timeframes. We
apologise for the inconvenience and appreciate your patience during this
period.

show quoted sections

UNCLASSIFIED

In reply please quote:
FOI Request: FA 20/05/00658
File Number: OBJ2020/16428

Dear KarthikC

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 17 May 2020 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).

COVID-19 (Coronavirus)
COVID-19 (Coronavirus) has been declared a pandemic by the World Health Organisation (link). As the Department focuses its efforts on managing the impact of COVID-19 on its critical services and employees, other non-critical services may not be delivered within expected timeframes. We apologise for the inconvenience and appreciate your patience during this period.

Scope of request

You have requested access to the following:
Total no. of active EOIs for 190 NSW visa for all occupations as of today (May 16) between 75 to 100 points.

Your request was received by the Department on 17 May 2020 and has been allocated FOI request number FA 20/05/00658 . Please include your FOI request number in all correspondence with the Freedom of Information Section.

Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.

Your review rights in relation to your request are available on the website of the Office of the Australian Information Commissioner here.

Exclusion of staff details
The Department’s policy is to exclude the personal details of staff not in the Senior Executive Service (SES), as well as the direct contact details of SES staff, contained in documents that fall within scope of an FOI request. If you require personal details of non-SES officers, or direct contact details of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.

Duplicate documents
If the FOI decision-maker deems a document to be a duplicate, they will not assess those pages as part of your FOI request. This means that if a there is a decision to release the document to you, you will receive only one copy, even if multiple copies of that document exists.

Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act. Publication will not be required where the documents contain personal or business affairs information.

Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [DIBP request email] .

Yours sincerely

FOI Officer
Freedom of Information
FOI & Records Management Branch | Data Division
Corporate and Enabling Group
Department of Home Affairs | www.homeaffairs.gov.au
E: [DIBP request email]

show quoted sections

UNCLASSIFIED

Good afternoon,

We are working on being able to provide you with some information soon.

Regards,
Freedom of Information Section
FOI and Records Management Branch
Data Division | Corporate and Enabling Group
Department of Home Affairs

E: [DIBP request email]
T: 6264 1111

UNCLASSIFIED

show quoted sections

UNCLASSIFIED

Good morning,

I refer to your request received on 17 May 2020 for access to documents under the FOI Act.

The current due date for your request is 16 June 2020.

Due to the number of requests currently being processed by our office, we will not be able to finalise your request by the original due date.

The Department seeks your agreement under section 15AA of the FOI Act to extend the timeframe for the processing of your request by 30 days. This would extend the due date for your request to 16 July 2020.

It would assist the Department in managing its FOI caseload if you could provide a response to this request by close of business, Friday 12 June 2020.

If you wish to discuss this matter further, please do not hesitate to contact the FOI section on the details below.

Yours sincerely,

FOI Officer
Freedom of Information
FOI and Records Management Branch | Data Division
Corporate and Enabling Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

show quoted sections

UNCLASSIFIED

Dear KarthikC,

Thank you for your email.

We are able to provide data up to the date your FOI request was received (17 May 2020).

Please confirm if you are happy to provide a 30 day extension for this request.

Yours sincerely,

FOI Officer
Freedom of Information
FOI and Records Management Branch | Data Division
Corporate and Enabling Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

show quoted sections

UNCLASSIFIED

In reply please quote:

FOI Request:         FA 20/06/00545

File Number:          OBJ2020/19164 

Dear KarthikC

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 12 June 2020 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

COVID-19 (Coronavirus)

COVID-19 (Coronavirus) has been declared a pandemic by the World Health
Organisation ([1]link). As the Department focuses its efforts on managing
the impact of COVID-19 on its critical services and employees, other
non-critical services may not be delivered within expected timeframes. We
apologise for the inconvenience and appreciate your patience during this
period.

Scope of request

You have requested access to the following:

No. of EOIs in submitted status under 190 NSW and 190 VIC for 135112 ICT
Project Manager as of Jun 12,2020 for points from 80 to 100 with Superior
English only.

Your request was received by the Department on 12 June 2020 and has been
allocated FOI request number FA 20/06/00545 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Your review rights in relation to your request are available on the
website of the Office of the Australian Information Commissioner [2]here.

Exclusion of staff details

The Department’s policy is to exclude the personal details of staff not in
the Senior Executive Service (SES), as well as the direct contact details
of SES staff, contained in documents that fall within scope of an FOI
request. If you require personal details of non-SES officers, or direct
contact details of SES staff, please inform us so the decision maker may
consider your request. Otherwise we will take it that you agree to that
information being excluded from the scope of your request.

Duplicate documents

If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if a
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exists.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[3][DIBP request email].

Yours sincerely

FOI Officer

Freedom of Information

FOI & Records Management Branch | Data Division

Corporate and Enabling Group

Department of Home Affairs | [4]www.homeaffairs.gov.au

E: [5][DIBP request email]

Dear Department of Home Affairs,

I would like to request the following information due to unavailability in
existing FOI records and inaccessibility of the Qlik application:

No. of EOIs in submitted status under 190 NSW and 190 VIC for 135112 ICT
Project Manager as of Jun 12,2020 for points from 80 to 100 with Superior
English only.

Thank you.

Yours faithfully,

KarthikC

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[6][email address]

Is [7][DIBP request email] the wrong address for Freedom of Information
requests to Department of Home Affairs? If so, please contact us using
this form:

[8]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[9]https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

UNCLASSIFIED

Good morning,

I refer to your request received on 12 June 2020 for access to documents
under the FOI Act.

The current due date for your request is 12 July 2020. 

Due to the number of requests currently being processed by our office, we
will not be able to finalise your request by the original due date.

In order for the Department to complete the process of retrieving all the
documents that fall within the scope of your request the Department will
require additional time to process your request.

The Department seeks your agreement under section 15AA of the FOI Act to
extend the timeframe for the processing of your request by 30 days.  This
would extend the due date for your request to 11 August 2020.

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Friday 3 July
2020.

If you wish to discuss this matter further, please do not hesitate to
contact the FOI section on the details below.

Yours sincerely,

FOI Officer

Freedom of Information

FOI and Records Management Branch | Data Division

Corporate and Enabling Group

Department of Home Affairs | Email: [1][DIBP request email]

UNCLASSIFIED

From: FOI
Sent: Friday, 12 June 2020 1:10 PM
To: [FOI #6341 email]
Subject: HPRM: Acknowledgement – FOI request FA 20/06/00545
[SEC=UNCLASSIFIED]

UNCLASSIFIED

In reply please quote:

FOI Request:         FA 20/06/00545

File Number:          OBJ2020/19164 

Dear KarthikC

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 12 June 2020 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

COVID-19 (Coronavirus)

COVID-19 (Coronavirus) has been declared a pandemic by the World Health
Organisation ([2]link). As the Department focuses its efforts on managing
the impact of COVID-19 on its critical services and employees, other
non-critical services may not be delivered within expected timeframes. We
apologise for the inconvenience and appreciate your patience during this
period.

Scope of request

You have requested access to the following:

No. of EOIs in submitted status under 190 NSW and 190 VIC for 135112 ICT
Project Manager as of Jun 12,2020 for points from 80 to 100 with Superior
English only.

Your request was received by the Department on 12 June 2020 and has been
allocated FOI request number FA 20/06/00545 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Your review rights in relation to your request are available on the
website of the Office of the Australian Information Commissioner [3]here.

Exclusion of staff details

The Department’s policy is to exclude the personal details of staff not in
the Senior Executive Service (SES), as well as the direct contact details
of SES staff, contained in documents that fall within scope of an FOI
request. If you require personal details of non-SES officers, or direct
contact details of SES staff, please inform us so the decision maker may
consider your request. Otherwise we will take it that you agree to that
information being excluded from the scope of your request.

Duplicate documents

If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if a
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exists.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[4][DIBP request email].

Yours sincerely

FOI Officer

Freedom of Information

FOI & Records Management Branch | Data Division

Corporate and Enabling Group

Department of Home Affairs | [5]www.homeaffairs.gov.au

E: [6][DIBP request email]

Dear Department of Home Affairs,

I would like to request the following information due to unavailability in
existing FOI records and inaccessibility of the Qlik application:

No. of EOIs in submitted status under 190 NSW and 190 VIC for 135112 ICT
Project Manager as of Jun 12,2020 for points from 80 to 100 with Superior
English only.

Thank you.

Yours faithfully,

KarthikC

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][email address]

Is [8][DIBP request email] the wrong address for Freedom of Information
requests to Department of Home Affairs? If so, please contact us using
this form:

[9]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[10]https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

UNCLASSIFIED

Dear KarthikC,

Thank you for your email enquiring about the progress of your FOI request.

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

As advised in our previous email below, due to the number of requests currently being processed by our office, we will not be able to finalise your request by the original due date.

It would assist with the processing of your request if you could advise whether you agree to an extension of time as outlined below.

Yours sincerely,

FOI Officer
Freedom of Information
FOI and Records Management Branch | Data Division
Strategy & Law Enforcement Group
Department of Home Affairs | Email: [DIBP request email]

UNCLASSIFIED

show quoted sections

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

show quoted sections

UNCLASSIFIED

In reply please quote:

FOI Request: FA 20/05/00658-R1

File Number: OBJ2020/16428

Dear KarthikC,

Thank you for your email requesting an Internal Review of your current
Freedom of Information Request FA 20/05/00658.

I am writing to advise that under Section 54E(b) of the Freedom of
Information Act 1982, Internal Review is not available for decisions made
in relation to the provision of access under Section 15AC (deemed
refusals).

For this reason, the Internal Review that you have requested is not able
to be conducted by the Department of Home Affairs. Please take this notice
as advice that the Internal Review is invalid.

It is open to you to seek review of the deemed decisions via the
Information Commissioner, via the following means:

Online:                 [1]www.oaic.gov.au

Post:                   GPO Box 5218 Sydney NSW 2001

Fax:                     +61 2 9284 9666

Email:                  [2][email address]

More information about Information Commissioner review is available on the
Office of the Australian Information Commissioner website at
[3]www.oaic.gov.au.

You can also provide feedback directly to the Department about Freedom of
Information section via the Global Feedback Unit at:
[4]https://www.homeaffairs.gov.au/help-and-...

Kind Regards,

Karen

FOI and Records Management Branch

Data Division

Strategy & Law Enforcement Group

Department of Home Affairs

Email: [email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.oaic.gov.au/
2. mailto:[email address]
3. http://www.oaic.gov.au/
4. https://www.homeaffairs.gov.au/help-and-...

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

show quoted sections

OFFICIAL

31 July 2020

Dear KarthikC,

Freedom of Information (FOI) request – FA20/05/00658 - Access Decision

I refer to the following requests for access to documents under the
Freedom of Information Act 1982 (the FOI Act), received by the Department
of Home Affairs (the Department) on 17 May 2020.

Total no. of active EOIs for 190 NSW visa for all occupations as of today
(May 16) between 75 to 100 points

The purpose of this email is to provide you with a decision on your
requests for access under the FOI Act.

Authority to make decision

I am an officer authorised under section 23 of the FOI Act to make
decisions in respect of requests to access document or to amend or
annotate records.

Relevant material

In reaching my decision I referred to the following:

·         the terms of your request

·         the document relevant to the request

·         the FOI Act

·         Guidelines published by the Office of the Information
Commissioner under section 93A of the FOI Act (the FOI Guidelines)

·         advice from Departmental officers with responsibility for
matters relating to the document to which you sought access

Document in scope of request

Section 4 of the FOI Act provides that a document for the purpose of the
Act does not include:

(d) material maintained for reference purposes that is otherwise publicly
available

The Department has undertaken reasonable searches in relation to the
documents you have requested access to. The information you have requested
is available publically and as such the Department and has not located a
document, for the purposes of the Act.

Decision

Section 24A of the FOI Act provides that the Department may refuse a
request for access to a document if all reasonable steps have been taken
to find the document and the Department is satisfied that the document
does not exist. As such I am refusing access to the documents requested by
you based on the application of section 24A(1)(b)(ii) of the FOI Act.

Reasons for Decision

Detailed reasons for my decision are set out below.

Section 4 of the FOI Act provides that a document for the purpose of the
FOI Act does not include material maintained for reference purposes that
is otherwise publically available.

As you may be aware, earlier this year the Department launched a dashboard
on its SkillSelect website to provide visa Expression of Interest (EOI)
statistics.  The Department has undertaken a review of the SkillSelect
Dashboard to ensure that there is no reasonable chance of an individual
being re-identified from the EOI statistics. 

The dashboard is now available again and can be accessed via the
Department’s SkillSelect [1]web page and comprises a comprehensive library
of historic and current statistics in relation to Expressions of Interest
(EOIs).  The dashboard is a one-stop shop for SkillSelect EOI statistics
and is freely available on demand, without any need to formally request
the statistics and wait for such a request to be processed. Bypassing the
FOI process will significantly reduce delays in obtaining the same
information as has previously been provided in response to FOI requests.

Legislation

A copy of the FOI Act is available at
[2]https://www.legislation.gov.au/Series/C2.... If you are unable to
access the legislation through this website, please contact our office for
a copy.

Your Review Rights

Internal Review

If you disagree with this decision, you have the right to apply for an
internal review by the Department of this decision. Any request for
internal review must be provided to the Department within 30 days of you
being notified of the decision. Where possible please attach reasons why
you believe a review of the decision is necessary. The internal review
will be carried out by an officer other than the original decision maker
and the Department must make a review decision within 30 days.

Applications for review should be sent to:

By email to: [3][email address]

OR

By mail to:

Freedom of Information Section

Department of Home Affairs

PO Box 25

BELCONNEN ACT 2617

Review by the Office of the Australian Information Commissioner

You may apply directly to the Office of the Australian Information
Commissioner (OAIC) for a review of this decision. You must apply in
writing within 60 days of this notice. For further information about
review rights and how to submit a request for a review to the OAIC, please
see Fact Sheet 12 "Freedom of information – Your review rights", available
online at
[4]https://www.oaic.gov.au/freedom-of-infor....

Making a Complaint

You may complain to the Australian Information Commissioner about action
taken by the Department in relation to your request.

Your enquiries to the Australian Information Commissioner can be directed
to:

Phone 1300 363 992 (local call charge)
Email [5][email address]

There is no particular form required to make a complaint to the Australian
Information Commissioner. The request should be in writing and should set
out the grounds on which it is considered that the action taken in
relation to the request should be investigated and identify the Department
of Home Affairs as the relevant agency.

Contacting the FOI Section

Should you wish to discuss this decision, please do not hesitate to
contact the FOI Section at [6][DIBP request email].

Position Number 60094112

FOI Section

Authorised Decision Maker

Department of Home Affairs

OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://immi.homeaffairs.gov.au/visas/wo...
2. https://www.legislation.gov.au/Series/C2...
3. mailto:foi.reviews@
4. https://www.oaic.gov.au/freedom-of-infor...
5. mailto:[email address]
6. mailto:[DIBP request email]

OFFICIAL

02 August 2020

Dear M. C. Karthik,

Freedom of Information (FOI) request – FA20/06/00545 - Access Decision

I refer to the following requests for access to documents under the
Freedom of Information Act 1982 (the FOI Act), received by the Department
of Home Affairs (the Department) on 12 June 2020.

 No. of EOIs in submitted status under 190 NSW and 190 VIC for 135112 ICT
Project Manager as of Jun 12,2020 for points from 80 to 100 with Superior
English only.

The purpose of this email is to provide you with a decision on your
requests for access under the FOI Act.

Authority to make decision

I am an officer authorised under section 23 of the FOI Act to make
decisions in respect of requests to access document or to amend or
annotate records.

Relevant material

In reaching my decision I referred to the following:

·         the terms of your request

·         the document relevant to the request

·         the FOI Act

·         Guidelines published by the Office of the Information
Commissioner under section 93A of the FOI Act (the FOI Guidelines)

·         advice from Departmental officers with responsibility for
matters relating to the document to which you sought access

Document in scope of request

Section 4 of the FOI Act provides that a document for the purpose of the
Act does not include:

(d) material maintained for reference purposes that is otherwise publicly
available

The Department has undertaken reasonable searches in relation to the
documents you have requested access to. The information you have requested
is available publically and as such the Department and has not located a
document, for the purposes of the Act.

Decision

Section 24A of the FOI Act provides that the Department may refuse a
request for access to a document if all reasonable steps have been taken
to find the document and the Department is satisfied that the document
does not exist. As such I am refusing access to the documents requested by
you based on the application of section 24A(1)(b)(ii) of the FOI Act.

Reasons for Decision

Detailed reasons for my decision are set out below.

Section 4 of the FOI Act provides that a document for the purpose of the
FOI Act does not include material maintained for reference purposes that
is otherwise publically available.

As you may be aware, earlier this year the Department launched a dashboard
on its SkillSelect website to provide visa Expression of Interest (EOI)
statistics.  The Department has undertaken a review of the SkillSelect
Dashboard to ensure that there is no reasonable chance of an individual
being re-identified from the EOI statistics. 

The dashboard is now available again and can be accessed via the
Department’s SkillSelect [1]web page and comprises a comprehensive library
of historic and current statistics in relation to Expressions of Interest
(EOIs).  The dashboard is a one-stop shop for SkillSelect EOI statistics
and is freely available on demand, without any need to formally request
the statistics and wait for such a request to be processed. Bypassing the
FOI process will significantly reduce delays in obtaining the same
information as has previously been provided in response to FOI requests.

Legislation

A copy of the FOI Act is available at
[2]https://www.legislation.gov.au/Series/C2.... If you are unable to
access the legislation through this website, please contact our office for
a copy.

Your Review Rights

Internal Review

If you disagree with this decision, you have the right to apply for an
internal review by the Department of this decision. Any request for
internal review must be provided to the Department within 30 days of you
being notified of the decision. Where possible please attach reasons why
you believe a review of the decision is necessary. The internal review
will be carried out by an officer other than the original decision maker
and the Department must make a review decision within 30 days.

Applications for review should be sent to:

By email to: [3][email address]

OR

By mail to:

Freedom of Information Section

Department of Home Affairs

PO Box 25

BELCONNEN ACT 2617

Review by the Office of the Australian Information Commissioner

You may apply directly to the Office of the Australian Information
Commissioner (OAIC) for a review of this decision. You must apply in
writing within 60 days of this notice. For further information about
review rights and how to submit a request for a review to the OAIC, please
see Fact Sheet 12 "Freedom of information – Your review rights", available
online at
[4]https://www.oaic.gov.au/freedom-of-infor....

Making a Complaint

You may complain to the Australian Information Commissioner about action
taken by the Department in relation to your request.

Your enquiries to the Australian Information Commissioner can be directed
to:

Phone 1300 363 992 (local call charge)
Email [5][email address]

There is no particular form required to make a complaint to the Australian
Information Commissioner. The request should be in writing and should set
out the grounds on which it is considered that the action taken in
relation to the request should be investigated and identify the Department
of Home Affairs as the relevant agency.

Contacting the FOI Section

Should you wish to discuss this decision, please do not hesitate to
contact the FOI Section at [6][DIBP request email].

Position Number 60094112

FOI Section

Authorised Decision Maker

Department of Home Affairs

OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://immi.homeaffairs.gov.au/visas/wo...
2. https://www.legislation.gov.au/Series/C2...
3. mailto:foi.reviews@
4. https://www.oaic.gov.au/freedom-of-infor...
5. mailto:[email address]
6. mailto:[DIBP request email]