Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.  

Please be advised that the NDIA entered into a Reduced Activity Period
(RAP) from Saturday 24 December 2022 to Monday 2 January 2023 inclusive.
We will therefore not be able to attend to your email until Tuesday 3
January 2023.  

This also means that we will not start processing any FOI requests
received during the RAP holiday period until Tuesday 3 January 2023.
Additionally, due to a high volume of requests, we are currently
experiencing delays, however we will always endeavour to address your
enquiry as soon as possible and within [1]legislative deadlines. If we
find that additional time is required, we may apply for an extension on
the request. We appreciate your understanding if this is required.   

The NDIA has other, faster ways to access the documents and information we
hold. Please visit our [2]Access to Information webpage to find out more
about accessing information through:  

o The [3]myplace portal for participants  
o The [4]myplace portal for providers  
o The [5]Participant Information Access (PIA) scheme  
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be valid. The request you send
us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.      

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us and we will assist you with your
enquiry.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards  

Freedom of Information  

Parliamentary, Ministerial and FOI Branch  

Government Division  

National Disability Insurance Agency  

E: [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

References

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9. mailto:[email address]
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11. mailto:[NDIA request email]

Dear Josh

Freedom of Information Request: Acknowledgement

Thank you for your request of 26 December 2022, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

The NDIA has other ways to access more quickly the documents and
information that we hold. Please visit our [1]Access to Information
webpage to find out more about accessing information through:

·       The [2]myplace portal for participants

·       The [3]myplace portal for providers

·       The [4]Participant Information Access (PIA) scheme

·       The [5]Information Publication Scheme (IPS)

You can also request data and statistics outside of the FOI Act. Please
visit our [6]Data and insights webpage for further information.

If you decide to access your documents from the above sources please
respond to this email by copying the below and we will withdraw your FOI
request.

Hello FOI Team,

Thank you for your email. I confirm that I withdraw the FOI request.

Many thanks

Processing timeframes

If we don’t hear from you that you are seeking documents through the ways
mentioned above, we will take it that you wish to maintain your Freedom of
Information request. Please be advised that due to a large increase in FOI
requests over recent months, we are currently experiencing delays in
processing matters. As a result, we are unlikely to process your matter
within the legislative deadlines. We are now seeking your agreement to
extend the processing time by an additional 30 days under section 15AA of
the FOI Act. If you agree to this extension, you can expect to receive a
decision from us on or before 24 February 2023.

If you do not agree to the proposed extension of time, or you do not
provide a response to our request, we may need to seek an extension of
time with the Information Commissioner under section 15AB of the FOI Act.
Therefore, we ask that you please provide a response by 16 January 2023.

A 30-day statutory period for processing your request commenced from 27
December 2022, in accordance with section 15(2A)(c) of the FOI Act.
Therefore, the legislated deadline is 25 January 2023.

Processing periods may be extended if we need to consult with third
parties or for other reasons. We will advise you if this happens.

Further help

Please contact us at [7][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [8][NDIA request email]

[9]Title: NDIS delivered by the National Disability Insurance Agency

[10]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[11]Aboriginal and Torres Strait Islander flags graphic

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References

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7. mailto:[NDIA request email]
8. mailto:[NDIA request email]
10. https://aus01.safelinks.protection.outlo...

Dear Josh (Right to Know)

Thank you for your request for information.

Please find attached correspondence in relation to your request. If you
require this in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Ankit

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

Dear National Disability Insurance Agency,

Since establishment in 2013, how many times, and from what countries, has
the NDIA/NDIS digital systems and infrastructure been accessed from
overseas/international locations by APS staff, contractors, labour-hire or
approved accounts? For example, an APS employee travelling to India for a
wedding, a labor-hire contractor working remotely from Singapore, a board
member travelling in China, and NDA employee/contractor holidaying in
Russia, checking their email, etc. That sort of thing.

Yours faithfully,

Josh

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