NDIS Access Statistics (March to June, 2023 and 2024)

Stuart made this Freedom of Information request to National Disability Insurance Agency

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Currently waiting for a response from National Disability Insurance Agency, they should respond promptly and normally no later than October 10, 2024 (details).

Dear National Disability Insurance Agency,

I request access to this information under the Freedom of Information Act.

Please provide the following figures per month, for the periods:
• March to June 2023 (inclusive)
• March to June 2024 (inclusive)

1. The number of access requests received by the NDIA.

2. The number of access eligibility decisions made by the NDIA, where the applicant was found to be eligible. And of those;
• 2a). The number of those decisions made within 21 days of receiving the access request.
• 2b). The number of those decisions made within 60 days of receiving the access request.
• 2c). The number of those decisions made within 111 days of receiving the access request.
• 2d). The number of those decisions made 112 or more days after receiving the access request.

3. The average number of days between receiving an access request and making an access “eligible” decision.

4. The number of access decisions made by the NDIA, where the applicant was found -not- to be eligible. And of those;
• 4a). The number of those decisions made within 21 days of receiving the access request.
• 4b). The number of those decisions made within 60 days of receiving the access request.
• 4c). The number of those decisions made within 111 days of receiving the access request.
• 4d). The number of those decisions made 112 or more days after receiving the access request.

5. The average number of days between receiving an access request and making an access “not eligible” decision.

6. The number of s100 internal reviews requested for access decisions.

7. The number of requests for more information made by the NDIA, under section 26 of the NDIS Act. And;
• 7a). The number of requests for more information made within 21 days of receiving the access request.
• 7b). The number of requests for more information made within 60 days of receiving the access request.
• 7c). The number of requests for more information made within 111 days of receiving the access request.
• 7d). The number of requests for more information made 112 days or more after receiving the access request.

6. The number of access eligibility decisions made by the NDIA after requesting more information, where the applicant was found to be eligible.

Thank you,

Stuart

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

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References

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NDIS Access Statistics (March to June, 2023 and 2024)

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