Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
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this information is prohibited and may result in severe penalties. If you
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References

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7. https://data.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://nccchat.ndis.gov.au/i3root/
11. mailto:[NDIA request email]

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Dear Me 

Freedom of Information Request: Acknowledgement 

Thank you for your request of 28 April 2023, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA). 

Expiration of time

A 30-day statutory period for processing your request commenced from 28
April 2023, in accordance with section 15(2A)(c) of the FOI Act. The due
date for us to provide you with a decision on this matter was 29 May 2023.

We have been experiencing processing delays and apologise that we were not
able to provide our decision to you by the due date. Consequently, your
application is now regarded as a deemed refusal under section 15AC of the
FOI Act. We will continue to process your request and anticipate being
able to finalise this matter within the next 30 days.

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.  

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.  

If you have any concerns about the publication of information you have
requested, please contact us. 

Your Review Rights

I would also like to acknowledge your application for an internal review
received on 30 May 2023. As there has not been a decision made regarding
this matter, we are unable to consider an internal review of this
decision. 

You may still apply for an External Review by the Australian Information
Commissioner.

Section 54L of the FOI Act gives you the right to apply directly to the
Office of the Australian Information Commissioner (OAIC) to seek a review.
To assist the OAIC your application should include a copy of this
correspondence and your contact details. You should also clearly set out
why you are seeking a review.

Applications for review can be lodged with the OAIC in the following ways:

Online: [1]www.oaic.gov.au

Post: GPO Box 5218, Sydney NSW 2001

Fax: +61 2 9284 9666

Email: [2][email address]

The OAIC can also be contacted on 1300 363 992.

The Commonwealth Ombudsman

You can complain to the Commonwealth Ombudsman concerning action taken by
an agency in the exercise of powers or the performance of functions under
the FOI Act.

A complaint to the Commonwealth Ombudsman may be made orally or in
writing. The Ombudsman may be contacted for the cost of a local call from
anywhere in Australia on telephone 1300 362 072.

I apologise for the delays you are experiencing with this matter and for
the inconvenience this has caused.

Further help 

Please contact us at [3][NDIA request email] if you have any questions or need
help. 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. 

Jade

Senior Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

E [4][NDIA request email]

[5]NDIA logo

[6]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[7]Aboriginal and Torres Strait Islander flags graphic

From: Me <[8][FOI #10202 email]>

Sent: Friday, April 28, 2023 1:26 PM

To: foi <[9][NDIA request email]>

Subject: Freedom of Information request - NDIA operational guidelines and
similar

[You don't often get email from
[10][FOI #10202 email]. Learn why this is
important at [11]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

Could you please provide:

1. All 'operational guidelines', however so named, made pursuant to
legislation (including delegated etc.). For example, including but not
limited to, an operational guideline under NDIS (Becoming a Participant)
Rules 2016 Part 7.2

2. Any/all internal guidelines, however so named, not covered by (1)
above, that must and/or can be considered and/or used, when assessing an
application under the NDIS Act s 24. This includes internal guidelines
that relate to any part of the s 24 assessment and decision-making
process, even if the guideline is only relevant to that part of the
assessment and decision-making process, rather than s 24 itself.

Included in the scope of this request is:

- The names, contact details, and other information of any NDIA SES

Excluded from the scope of this request is:

- The names, contact details, and other personal information of any NDIA
staff at or below EL2

- The personal information of third parties

- Guidelines that are legislation and/or otherwise available on
legislation.gov.au

Yours faithfully,

Me

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[12][FOI #10202 email]

Is [13][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[14]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[15]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. http://www.oaic.gov.au/
2. mailto:[email address]
3. mailto:[NDIA request email]
4. mailto:[NDIA request email]
6. https://intranet.ndiastaff.ndia.gov.au/h...
8. mailto:[FOI #10202 email]
9. mailto:[NDIA request email]
10. mailto:[FOI #10202 email]
11. https://aka.ms/LearnAboutSenderIdentific...
12. mailto:[FOI #10202 email]
13. mailto:[NDIA request email]
14. https://www.righttoknow.org.au/change_re...
15. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Me

Thank you for your request for information.

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Jade

Senior Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

-----Original Message-----

From: Me <[6][FOI #10202 email]>

Sent: Tuesday, May 30, 2023 6:40 AM

To: foi <[7][NDIA request email]>

Subject: Internal review of Freedom of Information request - NDIA
operational guidelines and similar

[You don't often get email from
[8][FOI #10202 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of National Disability
Insurance Agency's handling of my FOI request 'NDIA operational guidelines
and similar'.

As the statutory timeframe has passed this request is deemed refused. I
submit all documents in scope should be disclosed as no exemptions apply
and/or it is in the public interest to disclose the documents anyway.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[10]https://aus01.safelinks.protection.outlo...

Yours faithfully,

Me

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[11][FOI #10202 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[12]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #10202 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #10202 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. https://www.righttoknow.org.au/request/n...
11. mailto:[FOI #10202 email]
12. https://www.righttoknow.org.au/help/offi...

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