Thank you for contacting the Information Access Unit, Transport for NSW.  

 Please note that this unit deals with:  

* enquiries and requests for information under the [1]Government
Information (Public Access) Act 2009 (GIPA Act). 
* Information requests from other Agencies under statutory power of
demand; 
* Subpoenas. 

If your request is not about one of the above items, please re-direct your
enquiry to any of the following Customer Service areas: 

 
Complaints and Feedback
  [2]Click here to find the form to submit 

  
 
 
Corporate switchboard
phone number and 02 8202 2200  [3]Contact us  
website link 
  
  
 

NSW Driver Licence,
Vehicle Registration, 13 77 88  [4]https://www.service.nsw.gov.au/service-c...
Photo Card and oth
etc. 

 
NSW Live Traffic Cameras available online at:  

[5]https://www.livetraffic.com/traffic-came...

NSW Roads -  CCTV  
Footage  
Past 24 Hours images, time lapses of footage available at: 

[6]https://straya.io/ 

Driving Test          [7]https://www.service.nsw.gov.au/search-re...

 
                       
General feedback form  [8]Feedback form 
General transport 131 500  [9]Transport Info website 
enquiries 
 

GIPA Application [10]https://www.transport.nsw.gov.au/about-u...
form      

Medical Assessment [11][email address] 
form 

Motor Vehicle
Accidents/ Vessel 02 6640 2821  [12]Webpage 
Accidents – Request
from a Solicitor 

OPAL  13  67 25  [13]OPAL Info 

  
School Student  
Transport Scheme  For email enquiries fill in the [14]Feedback form 
PO Box K659
   Haymarket NSW 1240 
 

  Manager, Network Operations 

Traffic Light Phasing  Transport Management Centre 

   PO Box 1625 

Strawberry Hills NSW 2012 
 

Transport Management
Centre  02 8396 1400  [15]Feedback form 

CCTV requests 

Kind regards,  

Information Access Unit  

Legal, Privacy & Internal Audit 

Corporate Services
Transport for NSW  

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. https://www.legislation.nsw.gov.au/#/vie...
2. https://www.transport.nsw.gov.au/about-u...
3. https://www.transport.nsw.gov.au/about-u...
4. https://www.service.nsw.gov.au/service-c...
5. https://www.livetraffic.com/traffic-came...
6. https://straya.io/
7. https://www.service.nsw.gov.au/search-re...
8. https://transportnsw.info/contact-us/fee...
9. https://transportnsw.info/#/
10. https://www.transport.nsw.gov.au/about-u...
11. mailto:[email address]
12. https://www.rms.nsw.gov.au/about/access-...
13. https://transportnsw.info/tickets-opal/o...
14. https://transportnsw.info/contact-us/fee...
15. https://transportnsw.info/contact-us/fee...

Dear Ishika,

Thank you for contacting the Information Access Unit, Transport for NSW (TfNSW).

This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act (GIPA).

You may request access to CCTV informally to TfNSW by: https://www.transport.nsw.gov.au/system/....

Sydney Trains retains CCTV for a maximum of 14 days, after which it may no longer be available.

Once the request for CCTV is located, you will be contacted by email and requested to apply for the information formally under GIPA.

Upon receipt of your application, agencies are required to decide an application within 20 working days (subject to any suspension or extension required).

Information regarding the application process and fees can be found on our website at the following link+ADs- https://www.transport.nsw.gov.au/about-u...
- online application https://www.transport.nsw.gov.au/about-u....

Generally, access to CCTV footage (if held) is only provided by enabling a person to view the footage.

Please note that an application will not guarantee access to the requested information.

I hope this information is of assistance.

Kind regards,

Grace Fong
Resource +ACY- Compliance Support Officer
Legal, Privacy +ACY- Internal Audit
Corporate Services
Transport for NSW

T (02) 9983 2278 T (02) 9549 9904 (IAU Switch)

transport.nsw.gov.au

PO Box K659
HAYMARKET NSW 1240

I acknowledge the Aboriginal people of the country on which I work, their traditions, culture and a shared history and identity. I also pay my respects to Elders past and present and recognise the continued connection to country.

Please consider the environment before printing this email.

OFFICIAL
-----Original Message-----
From: ishika zaman +ADw-foi+-request-10538-6dd29f75+AEA-righttoknow.org.au+AD4-
Sent: Monday, 7 August 2023 6:05 PM
To: Information +ADw-Information+AEA-transport.nsw.gov.au+AD4-
Subject: Government Information (Public Access) request - Lost RIng

+AFs-You don't often get email from foi+-request-10538-6dd29f75+AEA-righttoknow.org.au. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... +AF0-

CAUTION: This email is sent from an external source. Do not click any links or open attachments unless you recognise the sender and know the content is safe.

Dear Sydney Trains,I lost a thin gold ring with a flower made of stones on it on the 24th of July, 2023 at 10:33 am. I was on the T8 line, heading to Macarthur and was on the train, first carriage seated on the 3rd seat to the left ( in the two people seats) when this occurred. The ring hasn't been found yet and was very valuable to me. If you could, could you check CCTV footage to see where it went?

Yours faithfully,

Ishika Zaman

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Please use this email address for all replies to this request:
foi+-request-10538-6dd29f75+AEA-righttoknow.org.au

Is information+AEA-transport.nsw.gov.au the wrong address for Government Information (Public Access) requests to Sydney Trains? If so, please contact us using this form:
https://www.righttoknow.org.au/change+AF...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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This email is intended only for the addressee and may contain confidential information. If you receive this email in error please delete it and any attachments and notify the sender immediately by reply email. Transport for NSW takes all care to ensure that attachments are free from viruses or other defects. Transport for NSW assume no liability for any loss, damage or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really necessary.

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