Logging activities and notes to case/person

Paul Carter made this Freedom of Information request to National Disability Insurance Agency

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Currently waiting for a response from National Disability Insurance Agency, they should respond promptly and normally no later than January 09, 2025 (details).

Dear National Disability Insurance Agency,

As per the Freedom of Information Act I am requesting access to documents within the following scope:

Articles:
- All articles on “case types” (“After you record comments, continue working through the case using the articles relevant to the case type.”)
- Article “View the Person Account Timeline”

Case activity/note:
- All possible selections for the “Case” form field when logging “an activity or internal note to the case”.
- All possible selections for the “Activity Type” form field when logging “an activity or internal note to the case”.
- All possible selections for the “Outcome” form field for each individual Activity Type, when logging “an activity or internal note to the case”.
- All possible selections for the “Subject” form field when logging “an activity or internal note to the case”.

Person account activity/note:
- All possible selections for the “Activity Type” form field when logging “an activity or internal note to the person account”
- All possible selections for the “Subject” form field when logging “an activity or internal note to the person account”
- All possible selections for the “Category” form field when logging “an activity or internal note to the person account”

Yours faithfully,

Paul Carter

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

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References

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